The document discusses mobility challenges facing two law enforcement agencies: 1) The agencies need to support a mobile workforce as most work is done in the field and there is a need for real-time information access. 2) This requires new techniques to securely manage an increasing number of mobile devices and evolving work styles. 3) There are challenges around balancing security, functionality and costs when exposing enterprise systems and data to mobile users.

1. Office of Science and Technology
Supporting the Mobile
Federal Workforce
Rick Holgate
Assistant Director for Science & Technology / CIO
Good Technology Public Sector Mobility Summit
October 12, 2011

2. Office of Science and Technology
Factors Driving Mobility at ATF & USMS
(& for the Next-Generation Federal Worker)
• Law enforcement and regulatory missions
– Most work happens away from the office
– Productivity enhancement
• Emergent situations
– Special operations, major events, ESF 13, COOP/DR, …
• Increasing demand for real-time information
– “Knowing what we know”
• Telework / real estate costs
• Predominantly controlled unclassified information
12 October 2011 innovative applications of science and technology 2

3. Office of Science and Technology
ATF Organizational Snapshot
(round numbers)
Personnel Mobile Data Devices
200
750
iOS
12,000 Contractors / 12,000
Task Force
10,000 Officers / Others 10,000 4,000 Cell phones
Other
8,000 8,000
Professional BlackBerries
1,200
2,400 Staff
6,000 6,000
Industry
Cellular
4,000 1,738 Operations 4,000 Broadband
806 Investigators 6,500
2,000 Special Agents 2,000 Laptops
2,560 (w/secure
- - WiFi)
How do we simplify this and make it more cost-effective?
12 October 2011 innovative applications of science and technology 3

4. Office of Science and Technology
Challenges
Rapidly changing and escalating expectations of users for
availability, usability, and functionality in mobile environments
Need for new techniques and technologies
to secure and manage such devices
Evolving workforces and work styles
Need to incorporate increasing mobility
into a cost-effective portfolio of user equipment
Potential impacts of combined personal and business usage
of such devices
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5. Office of Science and Technology
Core Issues to be Solved
12 October 2011 innovative applications of science and technology 5

6. Office of Science and Technology
Security and Functionality:
Risk vs. Reward
Scope and
complexity
of security
Access to (enterprise, device) functionality
12 October 2011 innovative applications of science and technology 6

7. Office of Science and Technology
Competing Models
Personal use Personal use
Enterprise apps/data Enterprise apps/data/device
• Convenient, flexible, “BYO” • Enterprise-managed device
• “Simple” security, policies • More complex security,
• Limited enterprise policies
functionality • Rich enterprise functionality,
constrained personal use
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8. Office of Science and Technology
Exposing Enterprise Functionality
to Mobile Users
Virtualization
Legacy
Thick-Client
Apps
“Light” Custom Mobile Apps
Enterprise Expose through Commercial Apps Mobile
Services (BI, content management, VoIP, …) Users
Rebuild/Re-skin for Mobile Devices
Enterprise
Web Apps
“Light” Custom Mobile Apps
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9. Office of Science and Technology
Application Deployment Strategies
Training and Reference Soft Token for Two-
Materials Factor Authentication
(internal content
management)
Enterprise Data:
Business Intelligence
Enterprise Apps:
• NFOCIS (ATF case
management) VPN for Enterprise
• JDIS (USMS) Access
• MS Office
• Content repository
Sandboxed Access to
Enterprise Productivity
Document Authoring, (Exchange, etc.),
Collaboration using Internal Web Apps
Enterprise Content: (ATFWeb, HRConnect)
• WebDAV
• Enterprise Content
Management System
• IDEA/MyFX (?) VoIP/Phone Integration
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10. Office of Science and Technology
Application Deployment Strategies
Collaboration
Personal accounts (?)
Gmail, Yahoo, Hotmail
Dictation for
integration with
productivity apps
Personal applications
(?)
Video surveillance and
evidence management
(Provided as a cloud-
based service) External Web Apps:
• WebTA
• learnATF/learnDOJ
• eTrace
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11. Office of Science and Technology
Mobility is Disruptive
• Consumer technology outpacing enterprise
comfort
• Traditional models and mentality cannot hold
• Mobility is the next generation of IT infrastructure
delivery
– Not a passing fad or a separate “project”
• Many grass roots efforts across the federal
space
– Risk of divergent approaches
– Value of the collective federal enterprise
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