1) Tony Hsieh founded Zappos in 1999 and has since grown it to over 1400 employees with headquarters in Las Vegas and Kentucky. 2) Zappos focuses on delivering exceptional customer service through fast shipping, easy returns, and friendly customer support. This emphasis on service has helped turn many first-time customers into repeat buyers. 3) Hsieh attributes much of Zappos' success to its strong company culture and core values like delivering "WOW" customer service and creating fun. He encourages other companies to focus on their culture, values, and long-term vision over short-term profits.