The document summarizes the agenda and key discussions from the ISSIP Discovery Summit on the future of expertise. The summit included an opening session on innovation and creativity in the digital age, a panel discussion on the future of expertise at global scale with various industry experts, and a keynote address on expertise in the times of digital transformation. The document also shares initial findings from a survey conducted for input on a white paper highlighting insights from the summit.

1. ISSIP Discovery Summit
The Future of Expertise – Part 2
Sept 28, 2022

2. Welcome!
2nd in a 2-Part Series: Future of Expertise
ISSIP White Paper (WP) will highlight key insights and perspectives
Still time to complete 5 min survey for input to WP
– Use the ZOOM Chat!
– Please mute, unless you are the speaker
– – Still time to VOTE for ISSIP VP 2023: bit.ly/ISSIP22
— Join ISSIP at ISSIP.org/Membership (free for individuals)
Michele Carroll (LI)
Executive Director, ISSIP
Founder & President,
Carrollco Marketing

3. Terri Griffith
ISSIP President
Keith Beedie Chair in
Innovation and
Entrepreneurship

4. Thank you for engaging with ISSIP!
www.issip.org

5. Bindiya Vakil, CEO Gerhard Gudergan, CEO Warner de Gooijer Ammar Rayes Sunil Kripalani, CTO
Global GIS Lead Principal Tech PM DNAC &
AI
Joanne Wright VP Enterprise
Services & Operations
Dr. Hila Lifshitz-Assaf
Professor of Management
Terri Griffith, ISSIP President
Keith Beedie Chair in
Innovation & Entrepreneurship
Michele Carroll
Executive Director, ISSIP
Founder & President, Carrollco

6. Agenda
Time / Session Type Lead / Speaker(s) Topic
9:00-9:10
Welcome &
Overview
Michele Carroll
ISSIP Executive Director
ISSIP 2022 “Future of Expertise”
Series & Survey
9:10 -9:30
Opening Session
Dr. Hila Lifshitz-Assaf
Professor of Management
Warwick University / Harvard
"Would anyone shout "Eureka" in
2032? The process of innovation
and creativity in the Digital Age"
9:30 – 10:30
Panel Discussion
Terri Griffith
ISSIP President, Moderator
”The Future of Expertise at Global
Scale, Speed and Complexity”
10:30 – 10:50
Keynote Address
Joanne Wright
VP Enterprise Services &
Operations, IBM
Keynote address: “Expertise in the
Times of Digital Transformation”
10:50 – 11:00 Wrap Michele Carroll + Special Offer
Martin Fleming, Author, IBM
‘Breakthrough’ and ISSIP Calls to
Action, Links
Michele Carroll (LI)
Executive Director, ISSIP

7. Survey Findings
While impossible to predict with precision, the future of expertise is surely some blend of the traditional
college graduate education expertise, entrepreneurial and technology-maker expertise, business,
government, sports, art, media, political influencer expertise, and perhaps a few new types of expertise
emerging, such as AI, as well.

8. Survey Findings
The future of expertise includes more responsible
actors and their AI/digital twins at all scales
interacting in networks learning to invest
systematically in becoming more T-shaped, with
depth and breadth of expertise.

9. Survey Findings …

10. Survey Findings

11. Survey Findings

12. Future of Expertise
Opening Session
Dr. Hila Lifshitz-Assaf
Professor of Management

13. Panel Discussion:
The Future of Expertise
At Speed, Scale, and Complexity
Terri Griffith
ISSIP President
Keith Beedie Chair in
Innovation and
Entrepreneurship
How?

14. Bindiya Vakil, CEO Gerhard Gudergan, CEO Warner de Gooijer Ammar Rayes Sunil Kripalani, CTO
Global GIS Lead Principal Tech PM DNAC & AI
Panelists

15. Bindiya Vakil, CEO, Resilinc

16. Gerhard Gudergan, CEO Metropolitan
Cities MC GmbH | Head of Research
Division at FIR
Smart Industries Need Smart People … Smart WorkING

17. © FIR e. V. an der RWTH Aachen
Smart Industries need smart people - Smart WorkING
Dr. Gerhard Gudergan, FIR at RWTH Aachen University and Metropolitan Cities

18. 18
The future of talents: Hypotheses
„The future of talent depends on redesigning the process and concept of working“:
In the digital, automated future: The working environment needs to be designed
in a way that people can easily reflect on their work results and get knowledge needed
to solve a problem
> „Augmented Intelligence“ to stimulate learning
The working environment needs to be designed in a way the time formerly needed for
manual work is invested to provide new training materials and content in new formats
> „Augmented Training“ to stimulate qualification

19. 19
A paradigm shift in qualification of workforce
Tradidtional understanding
(off the job)
Design operations for better qualification
(on the job)
▪ Deficit-orientated
▪ linear-rational
▪ Trainings based
▪ Integrated in operational processes
▪ Augmented intelligence
▪ Fun ad work and Self controlled
Traditional
standardized
qualification
Individual
measures
Integrated in operations
Δ
Paradigmenwechsel
Knowledge
gain
Working period Working period
Qualification seminar Working period
Work and learn Work and learn
Working period
Zeit
Augumented content

20. 20
Vision: Smart Work Environment
Innovation ind Work and competence develoment

21. Warner de Gooijer, Global GIS Lead,
Cisco
Core to the Future of Expertise are old school values:
● Passion for work and learning
● Curiosity for data and technology
● Intrinsic motivation / drive to make a difference
● Positive attitude towards constant change
● Adaptability to a changing world

22. Sunil Kripalani, CTO, Waltz Health
“Speeding Progression From Entry to Expert”

23. Ammar Reyes
Technical Product Management |
Distinguished Engineer | vCTO |
Director of Product Managers

24. Ammar Rayes, Ph.D.
Principle TMP
September 2022
Skills of the Future
The Future of Expertise

25. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
• Technology is changing very
rapidly.
• Centralized IT departments are
being reduced/eliminated.
• Operation technology leaders
are hiring directly.
• New leaders (e.g. engineers)
are expected to learn the
business and apply their skills
(e.g. technology) quickly.
Entrepreneurial Mindset
1. Combined Business and Technical Mentality

26. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
• New leaders must learn the business
quickly and act on behalf of the entire
company.
• Restricting their responsibilities to a
specific team(s) is no longer acceptable.
• Growing the business is everyone’s job!
Entrepreneurial Mindset
2. Ownership

27. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
• The KISS principle is well and alive.
• With the recent technological advances,
solutions are becoming too complicated,
but users/ customers expect zero steps to
utilize any solution, e.g.
• Zero-Touch-Provisioning to set up a
device/services
• Plug and Play (PnP) is becoming to the
norm.
Entrepreneurial Mindset
3. Simplicity

28. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
• New leaders are expected to work with
multiple teams (business, engineering,
usability, marketing, etc.) to seek diverse
perspectives
• The need to work to disconfirm their
beliefs.
Entrepreneurial Mindset
4. Seek Feedback

29. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
• Technology is changing fast. New leaders
are expected to prototype ideas quickly
to meet business agility’s requirements.
• Take risks, fail fast, and be open to
reverse decisions.
• “I have seen many successful people fail
after they start fearing they might lose
what they have built.” Guy Laliberte.
Entrepreneurial Mindset
5. Speed and Agility

30. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
• Leaders are expected to learn and use external
capabilities (cloud, open source, etc.) to speed up
innovation.
• Be open to using external tools, processes, or
technologies where it makes sense
• It uses to take weeks to set up technology beds for
startup companies. Now it takes hours with cloud
and XaaS technologies.
• Knowledge of open source (e.g. GitHub) and open
APIs to expose (or use) any capabilities to the
communities is essential.
Entrepreneurial Mindset
6. Not Invented Here symptom is dead!

31. ISSIP Discovery Summit
The Future of Expertise – Part 2
Conversation

32. Keynote Address
Expertise in the times of digital transformation
Joanne Wright VP
Enterprise Services &
Operations

33. Expertise in the
Time of Digital
Transformation
Joanne Wright
VP of Enterprise Operations and Services

34. Digital
Transformation
Adapting organizational strategy
Revising internal structures
Empowering people

35. Reimagine Your
Business
Refine Operations Reconnect with
Customers in New
Ways
Establish a Growth
Mindset
1 2 3 4
Digital Transformation

36. Growth-mindset
Optimize
workflows
Accelerate technology
adoption
Become client
centric

37. What Sets Those with
Expertise Apart?
–Hunger for learning
–Critical thinking
–Express thoughts with clarity
–Work well with colleagues
–Ability to prioritize
–Extra-ordinary confidence

38. Our Stories

39. Thank you
Joanne Wright
VP Enterprise Operations & Services linkedin.com/in/joanne-wright4

41. ● For powering 2022 ISSIP Discovery
Summit Series
○ ISSIP Badge
○ Slides on Slideshare
● White Paper in October
○ Ammar Rayes of Cisco, Author
○ Not too late to complete the 5
minute survey!
Michele Carroll (LI)
Executive Director, ISSIP
Founder & President,
Carrollco Marketing
Thank you!

42. 5
Special Offer
from Martin Fleming,
Author
Breakthrough:
A Growth Revolution
Pre-release offer 99 cents!
https://issip.org/issip-and-bep/

43. 5
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