Maila A. Leoncito has over 15 years of experience in food service, customer service, and photography. She has worked in various roles such as food server, cashier, customer service representative, and photographer. She has received several awards for productivity, excellence, and quality score averages. She has a degree in Mass Communication from Centro Escolar University and has completed certification and training programs in food and beverage serving, bartending, photography, and customer service.

1. Maila A. Leoncito
5113 Lot 10, Sundre, Alberta T0M1X0
Cel#: 403 819 3946
Email: mai.leoncito@hotmail.com
Professional Certification Taken
Passed the Alberta Hotel Lodging Association (AHLA)’s National Occupation Standards On –
Line for Food and Beverage Server – May 2008
Employment History
 Canalta Food Services Ltd. O/A A&W Restaurant (Vulcan, Alberta –Canada)
Food Counter Attendant/ Cook
March 2012 to February 22, 2015
Take customer order, assemble, portion and wrap food, receive payment for food
items purchased, stock refrigerators, prepare and keep records of the quantities of
food used.
 Shell Shared Services (Makati City)
Customer Service Professional
June 27, 2011 to March 2012
Assigned to place lube & oil orders for marine vessels, follow up delivery status
for the clients.
 Convergys Philippines Services Corporation (Makati City)
Sales and Service Representative/Call Centre Agent
July 2008 to June 2011
In charge of verifying and reviewing activities of card members account
File/process security closure of the account if fraud was detected
Update account information and setting up account password
Completed Citi-Fraud New Hire Training Program
Awarded as the 21st Most Valuable for Productivity for 2nd quarter of year 2009
Awarded with Certificate of Excellence for the Best of the Best Challenge
 Cravings (Katipunan, Quezon City - Philippines)
500 Hours On-the-Job Training
June 2008 to November 2008
Food and Beverage Server
Duties and Responsibilities:
Receptionist
Serving food and beverages
Maintaining cleanliness in the dining area
Monitoring table set-up
Taking orders
Prepares garden salad bar

2.  ePLDT Ventus (Vocativ Systems, Inc.) (Taguig City)
Customer Service Representative/Call Centre Agent
September 2005 to July 2008
Best Western Hotels- Handled General, AAA and 800 Express hotel reservations.
IBM- Hardware Receive Call Representative.
Placed hardware service calls for IBM
Routing calls to the right technical department for IBM machines
Achieved 100% IBM-HRC Quality Score Average for the month of April 2007
 Philippine Pizza Inc., Pizza Hut (NLEX/PH – Petron North)
Team Member
April 2002 to February 2003
Receptionist, cashier, food and beverages server
Party hosting and field works
Preparing salad bar
Store representative for Area 2 Champs Challenge Competition held on
June of 2002.
 Canelle Food Corporation, Cinnabon Bakery (NLEX/Robinsons Galleria)
Bakery Associate
November 2000 to October 2001
Task includes the following: Stockroom maintenance, inventory, placing orders,
weekly sales projection, supervised bakery operations for graveyard shifts,
trained in all area of duties such as mixing, cashier and dining, rolling, centerfield,
baking
Education/Seminars
New York Institute of Photography (Online Course) -May 2013 to May 2015
Fundamentals of Digital Photography
T.G.I. Fridays (Robinsons Galleria) -May 2008
Bartending Seminar- Workshop
Centro Escolar University (City of Malolos) -1999 to 2005
AB Mass Communication major in Broadcasting
DZRB Radyo Veritas (Quezon City) -Feb 2005
On the Job Trainee
Philippine Television’s Network (Visayas Ave., Q.C.) -Dec 2004 to Feb 2005
On the Job Trainee
Talk Show and Seminar in CEU Malolos -Sept 2004
Host in Speak Up
Personal Background
Date of Birth: August 9th 1982
Reference:
Available upon request