The document outlines group members for a Business Communication II class and discusses lessons learned and guidelines from three cases: Shooting Birds Eye, The Mothers Promise, and The Game of Dice. Key lessons include understanding perspectives holistically, not acting without full knowledge, and paying attention to body language. Guidelines provide tips like deciphering customer wants, avoiding judgment, emphasizing with others, and listening over hearing.

2. Business Communication II
Group Members
Pritam Pandey-2014205
Rachna Verma-2014215
Sankalp Jangam-2014252
Shaily Sharma-2014259
Alexis Rousselin-2014346
Maxime Ricard-2014349

5. Shooting Birds Eye
• Lessons learnt:-
 Understand the holistic perspective.
• Guidelines:-
Decipher what the customer really wants.
Understand the stated and latent needs.
Correlate the statements preceding the question.
Say what you do, and do what you say!

7. The Mothers Promise
• Lessons learnt:-
 Don’t act or say until you know the whole situation.
• Guidelines:-
Avoid being judgmental
Choose the right time.
Be willing to compromise
Emphasize with others

11. The Game of Dice
• Lessons learnt:-
 Pay attention to body language and don’t forget you ethics in
business communication.
• Guidelines:-
Words can lie not body.
Listen it don’t hear it.
Put aside your ego while making decisions.

12. JAI
SHRI KRISHNA