Slides from the event "Opportunities in the Czech Republic and Poland" held at the World Trade Center Atlanta

1. Page 1
Metro Atlanta Economic
Development Council
EY Poland Overview
13th August , 2014

2. EY Operates Shared Services in Multiple
Locations
Page 2
GDN China
► Dalian
GDN India
► Bangalore
► Chennai
► Gurgaon
► Kochi
► Trivandrum
GDN Argentina
► Buenos Aires
GDN Poland
► Wroclaw
Locations
Centers

3. Page 3
Warsaw
Wroclaw
Lodz
GDN Poland
Constitution :
A wholly owned subsidiary of Ernst &
Young Global (EYG)
Location : Wroclaw, Warszawa, Lodz - Poland
Established : 2011
Current services :
Finance & Accounting ( AR/AP)
People Shared Services
Program Execution Services
Global Compliance and Reporting
(Assurance)
Staff strength: over 270
Service coverage :
Currently serving 14 countries in
Europe

4. Shared Services Poland Overview
► The Opening was in March 2011 ( back office) and
February 2013 for front office
► Around 270 FTEs
► Supports EMEIA Region ( Europe, MiddleEast)
► Located in Green Towers in Wroclaw
Page 4
Key highlights:
Scope of services:
► Scope of service includes: F&A with cash collection,
PSS (recruitment and work force administration),
Program Execution services and Global Compliance &
Reporting
► Service is provided for 14 countries: Austria, Belgium,
Denmark, Finland, France, Germany, Italy,
Luxembourg, Netherlands, Norway, Poland, Spain,
Sweden, Switzerland
Languages used for our Customers:
Italian Dutch English Spanish French German Nordics

5. Wroclaw strengths
Page 5
Economy and political
stability
► GDP for 2013 – 2.2 %
► Inflation – 1% for 2013
► Unemployment in Wroclaw –
5.3%
► Economic and political stability
► EUR/PLN – Narodowy Bank
Polski, the central bank of
Poland, is set to defend 4.0–4.5
range
► Poland is a member of NATO and
UE
Strengths
Infrastructure
► Safe and reliable utilities and
chains of supply of products and
services
(e.g., electricity, heating,
telecommunication, internet) with
no outages
► Technology infrastructure
designed
for extreme climatic conditions
with additional emergency
solutions
► High level of information security
► Low levels of crime
People
► Qualified professionals
► Effective recruitment
► Domain expertise
► Good Industry experience
► Learning and development
► Low attrition

6. Talent in Wroclaw
 3rd academic center in Poland following Warsaw and Cracow
Page 6
with 158,000 full-time students
 24% of the citizens being students
 100 faculties offered by 14 public and more than 20 private
higher education institutions in Wroclaw
 4 big universities: University of Wroclaw, Wroclaw University
of Technology, Wroclaw University of Economics and Wroclaw
Medical University
 2 leading university languages in majority of undergraduate,
postgraduate and PhD studies: Polish and English
 16 languages taught at regional universities: English, French,
German, Spanish, Italian, Russian, Ukrainian, Serbian, Dutch,
Czech, Chinese, Hindi, Japanese, Hebrew, Arabic and Greek
GRADUATES
 over 35 000 graduates each year
 28% of them from economics and
administration faculties

7. Selection Process
RESUME
SCREENING:
PREVIOUS
EXPERIENCE
EDUCATION,
DECLARED
LANGUAGE SKILLS,
INTERNATIONAL
EXPOSURE,
CERTIFICATES
(LANGUAGE)
Page 7
1st LEVEL
SELECTION:
LANGUAGE
SKILLS
VERIFICATION
2nd LEVEL
SELECTION:
HR INTERVIEW -
FOCUS ON
MOTIVATION,
ATTITUDE, PROCESS
ORIENTATION /
ATTENTION TO
DETAIL,
COMMUNICATION,
ABILITY TO WORK IN
INTERNATIONAL
TEAMS, LEADERSHIP
SKILLS (IF
APPLICABLE)
3rd LEVEL
SELECTION
TECHNICAL
INTERVIEW
(PROJECT TEAM)
– FOCUS ON
EXPERTISE AND
EXPERIENCE IN
THE RELEVANT
FIELD
NEW JOINERS
THE TIMELINE OF END TO END PROCESS VARIES FROM 1 TO 4-5 MONTHS
(DEPENDING ON EXPERIENCE LEVEL AND LANGUAGE SKILLS REQUIREMENTS).

8. Induction and Training Program
GENERAL EY
INDUCTION
Page 8
• ON THE FLOOR – PROCESSING OF SELECTED
DOCUMENTS
• INITIALLY LOW VOLUMES
• FOCUS ON QUALITY
• ADDITIONAL CHECKS AND COACHING BY TEAM
LEADER OR ASSIGNED SENIOR TEAM MEMBER
STANDARD „WELCOME
TO EY” PROGRAM
 BUILDING A
BETTER
WORKING
WORLD
 RELENTLESS
FOCUS ON
WINING IN THE
MARKET
 HIGHEST
PERFORMING
TEAMS
 STRENGTHEN
GLOBAL,
EMPLOWER
LOCAL
SL INTRODUCTION
HR POLICIES, gT&E
SYSTEM
WORKPLACE HEALTH
AND SAFETY TRAINING
INTRODUCTION TO IT
INITIAL
TRAINING
ON THE JOB
HIGH PERFORMING TEAMS
ALL EMPLOYEES:
• DELIVERING FEEDBACK
• EXCEPTIONAL CLIENT SERVICE
• BUSINESS WRITING, ENHANCE CULTURAL
INTELLIGENCE
MANAGEMENT LEVEL:
• NEW SENIOR / NEW (SENIOR) MANAGER PROGRAM
• COUNSELING SKILLS
SOFT SKILLS
TRAINING
• ACCA - BASED ACCOUNTING TRAININGS
• LANGUAGE CLASSES (AND DEDICATED LANGUAGE
TRAINING ON THE JOB )
• EXCEL – BASIC, INTERMEDIATE, ADVANCED
• VBA, BO
• NON-VISUAL TYPING
TECHNICAL
TRAINING
TRAINING PROGRAMS

9. Building Engagement
What is important to our key employees to retain them with EY GSS Poland?
Page 9
Performance
Management
Total
Rewards
Senior
Management
Exposure
Learning &
Development
• Individual performance goals
• Regular Feedback
• Development Plan
• Competitive salary
• Annual bonus
• Recognition program (Extra Miler, Annual Awards, CVA)
• Benefits (sport sponsorship, medical service, life insurance, vouchers,
• Integration events)
• Town Halls
• Periodic events
• Newsletters
• 1/2/1 sessions
• Focus groups
• E-learning, Classroom
• Flash training
• Workshops, experience sharing sessions
• Books/journals
• Cross process training
• Internal transfers (IJP)

10. Key data about Professional Business
Services sector in Poland.
Source: ABSL report ’Business services sector in Poland 2014’.
Page 10
► 128 000 staff in service centers with
foreign capital
► 470 service centers
► > 50% increase of employment since
2012
► 87% of service centers have expanded
their scope of services in recent years
► 66 new centers emerged since 2013 –
60% were created by new investors with
no previous presence in Poland
► 150-170 thous. Is forecast employment in
the service sector by the end of 2015

11. Total employment in BPO/SSC in Poland
2014
Page 11

12. Page 12
Thank you