Lynn Becker has over 30 years of experience in instructional design, technical writing, and training. She has designed e-learning, interactive technical manuals, and performance support systems for the government and private sectors. Her areas of expertise include web design, interactive courseware development, and needs assessment.

1. LYNN A. BECKER (910) 546-1624 cell
#189 1250 Western Blvd, #L2 lynn@designmythos.com
Jacksonville, NC 28546 lynnabecker@gmail.com
EXPERIENCE/ACHIEVEMENTS
 Designed and developed web-based electronic performance support systems (EPSS) for government contracted prototype proof-of-concept
analyst program; subsequently selected for inclusion on customer promotional video and basis for invitation-only bid for the company. Designed
and developed proof-of-concept web-based, database-driven interactive electronic technical manual (IETM). Developed website for government
contractor training program; designed and developed entire website for government agency divisional counterpart. Designed and developed
web-based interactive glossary for government-developed software language for a diversified target audience of managers, programmers, and
users of applications. Designed and developed e-learning for major software rollout for State of NC DHHS and for major online stock
brokerage.
 Facilitated the design and development of an efficient production support process for a major, multi-million dollar software package rollout.
Wrote the implementation plans for the both phases of the rollout process. Wrote the Service Level and Operational Level Agreements for the
Production Support group. Created visualizations of technical information, to include flow charts, system diagrams, ARCI charts and network
diagrams. Defined the Critical Success Factors and developed the metrics for the same.
 Led ramp up of Education and Training element of DoD-sponsored Vertical Lift Center of Excellence (VLCOE). Researched and wrote white
papers on topics of interest to the client such as efficacy of evaluating training courseware to the ROI level for a government agency and
implementing a competency-driven performance improvement program across the organization, among others. Wrote the Education and
Training chapter of the Gold Book. Developed the processes and standards for an in-house courseware development program and wrote the style
guides to support it. Wrote proposals in reply to RFPs.
 Led ramp up of NAVAIR-contracted project. Defined roles and responsibilities, standards and processes for design and development of V-22
Osprey Maintenance and Enlisted Aircrew training SCORM-compliant courseware. Designed and developed courseware using HTML, XML,
and Javascript. Primary interface with government COR and end user group (USMC) on prototype builds as well as assisted with Curriculum
Outline database restructure. Designed and developed cost-effective, object-oriented templates to standardize and maximize development efforts
while ensuring training software appropriate for skill levels of users.
 Led LEAN business transformation with goal of implementing a single production process through application of an analysis, design,
development, implementation, and evaluation (ADDIE) model and using an object-oriented approach. Defined and architected future state;
mapped and evaluated potential solutions in green room environment. Built business cases for viable actions to satisfy defined decision point
artifacts within the management authorization process. Performed front end analysis (FEA) and requirements capture.
 Performed as instructor at Headstart, middle school, high school, college and adult learner levels in academic, corporate and military venues;
teach soft skills as well as hard skills; software applications such as Visio, SharePoint, MS Office; teach classes on ADDIE process itself as well
as each phase of the process; teach various software tools, such as Kreus, Toolbook, Captivate, etc, used for e-learning and blended learning
solutions.
 Defined enterprise standards for design, development and delivery of all customer training/performance support software; incorporated industry
best practices, LEAN and quality considerations into processes and procedures enabling the group to do more with less; developed software
tools that increased efficiencies in the development process significantly reducing production time over a 2 year period by 30%. Received
Intermedia 2000 award for TCAS instructional media.
 Led numerous needs assessments and requirements captures for customers, both internal and external; designed and developed proofs-of-
concept for distance learning solutions; developed cost avoidance model for tracking metrics on training; implemented Kirkpatrick/Phillips
model of evaluation; provided bid and proposal teams with concept, scope, schedules, costs and deliverables for externally bid proposals for
customers.
 Ramped up Instructional Design Center for professional development of faculty of a technical/community college; managed ROI and
discretionary budget of $1.8M, recommended software/hardware purchase, and determined training curriculum with the goal of bringing faculty
up to speed technologically. Developed distance learning program; designed and developed electronically delivered learning templates and
faculty websites; managed team of co-ops who developed content for faculty websites using templates; webmaster of student/faculty server.
 Designed and authored class IV interactive electronic technical manual (IETM) in proprietary SGML authoring program for Apache (AH-64)
attack helicopter and Blackhawk (MH-60M) helicopter. Researched and designed interactive fault isolation procedures and maintenance
operational checks for IETM. Authored new repair instructions for GE aircraft engines in proprietary SGML authoring program in accordance
with ATA-100, FAA regulations, and customer requirements. Used Simplified English in accordance with AECMA when necessary.
Developed the customer-approved Style Guide and performed as QA.
EDUCATION
1997 ABD in doctoral program for Instructional Design and Technology (Ed.D.); Master’s degree in Instructional Design and Technology (MS)
University of Kentucky, Lexington, KY; emphasis in Leadership training and Organizational Development (OD).
1983 Bachelor of Science with dual major in Psychology and Business Management
University of Maryland, College Park, MD

2. LYNN A. BECKER (910) 546-1624 cell
#189 1250 Western Blvd, #L2 lynn@designmythos.com
Jacksonville, NC 28546 lynnabecker@gmail.com
PUBLICATIONS/SPEAKING
May 2008 e-Learning Guild Online Symposium, Managing Interpersonal and Team Dynamics for Success
Business as a Second Language: Cross Disciplinary Concepts
October 2004-06 Selected as Judge for Society for Technical Communication Annual Professional-Level Competitions
Online Communication
October 2003 Selected as Judge for Society for Technical Communication 51 st Annual Professional-Level Competition
 Online Communication
May 2003 Society for Technical Communication 50th Annual Conference, Dallas, TX
 Finding, Selecting, and Managing an Outsource Vendor
 A Review of the Literature on Change Management
 Why Change Initiatives Fail
November 2002 e-Learning Guild Annual Conference 2002, San Diego, CA
 Cross-disciplinary Tools for e-Learning Analysis & Design
May 2002 Society for Technical Communication 49th Annual Conference, Nashville, TN
 Case Study: Radical Execution in the Midst of Extreme Change
 Advanced Distributed Learning (ADL) – What Is It and How Will It Impact Your e-Learning Strategy?
 A Decade of e-Learning: Lessons Learned
January 2002 Guest Speaker, ISPI Utah Chapter (By invitation), Salt Lake City, UT
WebEx seminar to groups in Salt Lake City, Utah State University, and Brigham Young University
 Advanced Distributed Learning (ADL) – What Is It and How Will It Impact Your e-Learning Strategy?
August 2001 Guest Speaker, ISPI San Diego Chapter (By invitation), San Diego, CA
 Advanced Distributed Learning (ADL) – What Is It and How Will It Impact Your e-Learning Strategy?
April 2001 Interviewed in Business and Commercial Aviation magazine
 Preparing for the Revolution in Avionics Training by Richard N. Aarons
2001 International Performance Improvement Conference and Expo, San Francisco, CA
 The Agony and the Ecstasy: Selecting a Learning Management System
 Advanced Distributed Learning (ADL) – What Is It and How Will It Impact Your e-Learning Strategy?
 Enough to Make You Smile: Conducting Level 1 Assessments at Rockwell Collins Customer Training
 99 Second Presentation: 50 Ways to Lose Your Learner
Nov 2000 New Media Instructional Design Symposium, Washington, D.C.
 Case Study: Radical Execution in the Midst of Extreme Change
Sept 2000 On-Line Learning/Performance Support 2000 Conference and Expo, Denver, CO
 The Case for Simulations and Scenario-Based Instruction in an Integrated Performance Support Solution
 99 Second Presentation: 50 Ways to Lose Your Learner
July/Aug 2000 Intercom, magazine of Society for Technical Communication
 Back to School: Convincing the Boss (http://www.stc-va.org/intercom/PDFs/2000/200007-08_12-14.pdf)
May 2000 Society for Technical Communication 47th Annual Conference, Orlando, FL
 Leveraging Traditional Knowledge Management Resources to Optimize the Training Environment
 The Case for Simulations and Scenario-Based Instruction in Technical Training
KEYWORDS/TECHNICAL APPLICATIONS
 Secret clearance (active); TS clearance with SSBI/SCI and both polys (inactive), instructional designer, web design/development, interface
design, SGML, HTML, XML, ADL, CBT, IETM, EPSS, needs assessment, tech writer, performance support, performance improvement.
 Software applications: IADS, Arbortext/Eagle, Kreus (proprietary SCORM-compliant XML/Javascript authoring system), Quill and CPS
(proprietary SGML authoring systems), Captivate, STT Trainer, Toolbook, Hypercard, Supercard, Oracle Media Objects, SpinnakerPlus,
IconAuthor, Authorware, RoboHelp, PageMill, Dreamweaver, Nethelp, Visual Interdev, ColdFusion, Captivate, Photoshop, Paintshop Pro,
CorelDraw and Adobe Illustrator. Interleaf 5 & 6, Pagemaker, Quark Xpress, and MS Word on Windows, NT, XP, Vista, Macintosh and UNIX
platforms.

3. LYNN A. BECKER (910) 546-1624 cell
#189 1250 Western Blvd, #L2 lynn@designmythos.com
Jacksonville, NC 28546 lynnabecker@gmail.com
JOB HISTORY
2008-Present SENIOR INSTRUCTIONAL DESIGNER
Senova Training, Wrightsville Beach, NC
2008-Present ADJUNCT INSTRUCTOR
Coastal Carolina Community College, Jacksonville, NC
2008-2008 QA/IETM AUTHOR
L-3 Communications Joint Operations Group (JOG), Lexington, KY
2007 SENIOR INSTRUCTIONAL DESIGNER
Saber Corporation (a subsidiary of EDS), Raleigh, NC
2006-2007 PROCESS DESIGN SPECIALIST
RBC Centura Bank (Contractor through COMSYS), Rocky Mount, NC
2006 (6 mos) Took sabbatical to spend time researching and writing two non-fiction books and related articles.
2004-2006 SENIOR INSTRUCTIONAL DESIGNER
Concurrent Technologies Company (CTC), Johnstown, PA
2002-2004 LEAD INSTRUCTIONAL DESIGNER
INSTRUCTIONAL DESIGN TEAM LEAD
D.P. Associates, Inc, Jacksonville, NC
1999-2002 PRINCIPAL PROGRAM MANAGER
MANAGER, INSTRUCTIONAL TECHNOLOGY CENTER
Rockwell Collins, Cedar Rapids, IA
1998- 1999 MANAGER, INSTRUCTIONAL DESIGN CENTER/DISTANCE LEARNING DEVELOPER/ADJUNCT INSTRUCTOR
Cincinnati State Technical and Community College, Cincinnati, OH
1996-1998 LEAD INSTRUCTIONAL DESIGNER/INFORMATION ARCHITECT
SGML AUTHOR/DESIGNER
Lockheed Martin Aerospace, Western Development Lab,
1996-1996 INTERACTIVE ELECTRONIC TECHNICAL MANUAL (IETM) AUTHORING TEAM LEAD/DESIGNER
McDonnell Douglas Helicopter Company, Mesa, AZ (PDS - Contractor)
1995-1996 PARTS PAGE WRITER/ENGINEERING CHANGE COORDINATOR
Link-Belt Construction Equipment Company, Lexington, KY (Aerotek - Contractor)
1993-1996 ADJUNCT INSTRUCTOR
Fugazzi Business College (KY College of Business) Lexington, KY
1988-1995 TRAINING AND DEVELOPMENT MANAGER (SALES FORCE AUTOMATION)
GROUP LEADER, TECHNICAL PUBLICATIONS
SERVICE PUBLICATIONS WRITER / COMPLEX ASSEMBLER
Clark Material Handling Company, Lexington, KY
1987-1988 PRODUCTION SUPERVISOR
Bluegrass Manufacturing Company, Lexington, KY
1986-1987 INTERMEDIATE MATH TEACHER
St. Paul's Episcopal School, Waco, TX
1983-1985 INSTRUCTOR
U.S. Army, 1st Staff & Faculty Company, Fort Eustis, VA
1978-1983 SECTION SERGEANT/UNIT TRAINING NCO
U.S. Army, Company B, 394th Trans Bn (AVIM) Nellingen, Germany