This document is a resume for Edwin F. Madigan, Jr. highlighting his 16 years of experience in human factors engineering and user experience design. It summarizes his work defining user needs, prototyping designs, and conducting usability tests for products at Sprint, CheckFree Corporation, and NCR Corporation. His skills include design for the end-to-end user experience, prototyping, usability testing, and effective communication. He has a Master's degree in Human Factors Psychology and is a member of HFES and other professional organizations.

1. EDWIN F. MADIGAN, JR.
21159 W. 126th Street Residence: (913) 780-2065
Olathe, KS 66061 Mobile: (913) 226-9307
Portfolio: http://www.linkedin.com/in/edmadigan Email: edmadigan@sbcglobal.net
OBJECTIVE
To utilize my research, evaluation, and design skills to enhance the entire range of customer experience of physical
and digital products.
SUMMARY
Over 16 years of Human Factors Engineering experience determining user needs, prototyping, designing, and
conducting usability tests to enhance the end-to-end customer experience of products and software. Extensive
experience work in team environments influencing and communicating design. Primary strengths include:
 Design For End-to-End User Experience  Prototyping & Story Board Development
 Customer Needs Gathering and Analysis  Effective Communications
 Analytical & Problem Solving Skills  Usability Testing & Expert Evaluations
PROFESSIONAL EXPERIENCE
SPRINT, Overland Park, Kansas May 2002 - March 2009
Human Factors Specialist - User Experience & Design Group
Define the user experience of Sprint’s internet, intranet, and device applications. Define and communicate conceptual
and detailed designs to meet business and end-user needs. Work with graphic designers, marketing analysts, system
analysts, content developers, and code developers during the product lifecycle to ensure that user needs are
incorporated into the product design. Create prototypes and conduct usability testing to evaluate product designs as
needed.
 Design Sprint’s sales and account management internet applications for personal, business, and government
consumers.
 Design Sprint’s customer care desktop applications.
 Manage third part vendors that support Sprint’s internet applications.
 Design wireless device applications.
 Incorporate UCD process improvements during the product development process.
 Mentor interns and contractors.
CHECKFREE CORPORATION, Norcross, Georgia October 1997 - March 2002
Staff Human Factors Engineer - Usability Engineering Group
Advocate user needs while supporting product design teams. Create prototypes, conduct usability testing, and
determine the design of bill presentment and payment products. Support the design of self-service and customer care
agent applications.
 UI designer for CheckFree's flagship bill payment product that won "Best of Class" (Internet World)
in the Spring of 2001.
 Designed and implemented several best practice and continuous improvement UCD initiatives that reduced the usability
testing completion time from 6 to 4 weeks.
 Designed and implemented a workstation program for customer care to reduce the risk of repetition stress injuries.
 Design touchtone and speech recognition based bill payment and self-service applications.
 Mentor interns and contractors.

2. EDWIN F. MADIGAN, JR. Page Two
NATIONAL CASH REGISTER (NCR) CORPORATION, Duluth, Georgia December 1994 - October 1997
Team Lead, Human Factors Engineer - Human Factors Engineering Group
Managed a team of 4 human factors engineers, conducted resource and project planning. Design and conduct usability
tests for product development teams. Design end-to-end experiences for a variety of retail and transportation products.
 Received invention disclosure and US Patent awards (1996, 1997) for a self-service retail product currently in production
which is estimated to reduce labor costs by 20% while increasing customer throughput.
 Redesigned the customer check-in process for Delta Air Lines gate agents allowing for an estimated time savings of 25%.
 Developed a Universal Product Code (bar-code) quality assessment program for the Uniform Code Council allowing retailers
to monitor and measure the quality of UPC bar-codes affecting customer throughput.
 Designed an improved checkstand for the Walgreen’s corporation to reduce checkout time.
BATTELLE MEMORIAL INSTITUTE, Columbus, Ohio November 1992 - December 1994
Research Scientist - Transportation Group
Responsible for supporting US Department of Transportation sponsored research.
 Created usability guidelines of GPS navigation systems for the FAA.
 Design a human factors and operations checklist for FAA certification of GPS navigation systems.
 Interview European high-speed rail transportation officials and conduct field observations to determine the human
factors issues surrounding grade crossing safety.
 Perform analytical studies to determine the perceptual issues surrounding reduced visibility crashes.
 Perform analytical studies to evaluate fitness-for-duty products.
WRIGHT STATE UNIVERSITY, Dayton, Ohio September 1991 - November 1992
Project Manager - Psychology Department/NCR Corporation
 Manage undergraduate research team providing support to NCR Human Factors studies.
 Perform video based task analysis, statistical analysis, and make design recommendations for the NCR Human
Factors Group.
AIRBORNE EXPRESS INC., Dayton, Ohio July – October 1989
Consultant
Perform literature review on the effects for circadian rhythms on overnight aircrew performance.
 Results were instrumental in obtaining an FAA waiver allowing aircrews to potentially achieve more restful
work/sleep cycles.
NOVA TECHNOLOGIES INC., Dayton, Ohio July – September 1989
Research Assistant
 Conduct, and analyze neurological performance test battery to enhance FAA mental proficiency exams.
 Conduct neurological performance test battery for the development of fitness-for-duty testing product.
WRIGHT STATE UNIVERSITY, Dayton, Ohio September 1988 - September 1991
Graduate Research Assistant - Psychology Department
 Prepare and present lecture material, laboratory experiments, and examinations for an upper-level experimental
psychology methods course.

3. EDWIN F. MADIGAN, JR. Page Three
EDUCATION
WRIGHT STATE UNIVERSITY, Dayton, Ohio, 1993
MS - Human Factors Psychology
METROPLITAN STATE COLLEGE OF DENVER, Denver, Colorado, 1988
BA - Experimental Psychology
The Art of Negotiation, Leadership Seminar, Sprint Corporation, 2005
Project Management Seminar, Neal Whitten, Sprint Corporation, 2005
PROFESSIONAL MEMBERSHIPS
HFES, 1988-Present
HFES, Internet Technical Group, 2002 - Present
ACM, SIG CHI, 1999-Present
Usability Professionals Association, 2002 - Present
SOFTWARE SKILLS
 Adobe CS4  Dreamweaver 4.0
 JAVA Script  Micro Saint 2.0
 MS Excel  MS Project
 MS Word  MS Visio
 SAS/SPSS DOS/Windows 95  SoundForge 5.0
 Visual Basic 5.0  Homesite 5.0
 Morae 1.1  Macromedia FreeHand
AWARDS
April 2007, Invention Disclosure for plan optimizer application.
December 2006, Invention Disclosure for modal advertising method.
August 2006, Invention Disclosure for treatment of linked graphic.
June 1997, Invention Disclosure and US Patent Award for self-service retail product application.
September 1996, Invention Disclosure and US Patent Award for wireless retail product application.
May 1996, Invention Disclosures and US Patent Award for self-service retail product application.
References and publications list available upon request.