This document provides a summary of Lynette Poh's qualifications and professional experience. It outlines her education including a Bachelor of Commerce from Curtin University and relevant work history in business management and project management roles at Deutsche Bank and RBC Dexia Trust over the past 13 years. Her experience includes overseeing budgets, resource planning, vendor management, and reporting tools.
1. For internal use only
Lynette Poh – Business Manager
Email: lynettepoh83@gmail.com
Mobile: +65.97.93.91.96
EDUCATION / QUALIFICATIONS
Jun 2005 - Curtin University of Technology (Perth, Australia)
Bachelor of Commerce, majoring in Marketing and Advertising
Dec 2003 - Curtin International College (Perth, Australia)
Diploma in Commerce – Marketing Communications
Dec 2001 - Pioneer Junior College (Singapore)
GCE ‘A’ Levels, majoring in Economics, Mathematics and Geography
PROFESSIONAL EXPERIENCE
Mar 2009 – Current: Deutsche Bank
Oct 2013 – Current: Business Manager, Asset Wealth Management, Global
Technology Operations APAC
Oversee all AWM GTO related activities from Budget and Headcount Management to
supporting the WM Operations Outsourcing Project, RenAsia.
Monthly Management Reporting; MIS, Regional Business Delivery Management,
Nostro/Internal accounts/ Depot breaks reconciliation, Audit & Risk reporting and
all FTE reporting and reconciliation.
Provision of monthly volumes, audit in progress, external vendor spend data to
various teams for their reporting purposes.
Budget management for both Retain WM Ops and Outsourced Vendor – monthly
budget review and forecasting
Management of Team’s headcount; maintenance of FTE (Full –Time Equivalent)
data, liaise with Global Resource Management Team, local HR and Tempdesk on
hiring approval and procedures
Maintenance of all WM Ops documents – authorized signatory list, KOPS (Key
Operation Procedures), organizational charts and contracts.
Clarity (Reporting Tool) – Manage Ops regulatory project status updates and
forecast , resource project assignment and timesheet booking
Office management, monthly dbmove reporting and all inventory tracking.
Business continuity coordinator for team, maintenance of all call tree data,
responsible for communicating all BCM activities to respective teams and
reviewing of BC documents.
Preparation of presentation slides for Steering Coms and various Management
Meetings
2. For internal use only
Support RenAsia (WM Ops Outsourcing Project) - Managed the on/off boarding
procedures for the Vendor (Avaloq) resources, track their compliance training and
recertification. Manage the budget and financials for the project.
Management and procurement of all WM maintenance and license fees
Mar 2011 – Sept 2013: Assistant / Project Management Officer, Asset
Wealth Management, Global Technology APAC
Provide support to the Project Managers from the initial setup to the final “Go-Live” of
their projects. Maintain a uniform set of procedures and processes across the
organization.
FTE and Headcount - Liaise with Project Managers, External Vendors and DB
Global Sourcing team on new resource hires and maintenance of the external
resource database.
Program/Project reporting via Opal (Reporting Engine) and Clarity.
Managed the on/off boarding procedures of all external resources via GERS
(Global External Request System) and ERIC (Vendor Contracting Tool).
Oversee all resources’ BEN Timesheet booking issues and provide Project
Managers with Weekly Project Actual Report.
Monitor all external and IES (Infrastructure Enterprise Services) cost items to
AWM GT – software licenses, maintenance and hardware cost.
Month End Closing – Project budget forecast (BEN Forecasting Tool) for each
initiative; analyze discrepancies between Planned and Actual figures
Posting of NLAs (Non Labor Actual) for cost center adjustments due to parallel
activities performed by GT (Global Technology), Management and IES Cost,
Missing Timesheets, Residual Elimination.
Manage the matching of monthly accruals against the SAP report and cancellation
of all Ageing accruals.
Mar 2009 – Mar 2011: ResourceManagement Analyst, Global Banking IT
Professional Services Unit (PSU)
Support the Project Managers in Germany, UK and US in their resource hiring and
ensuring all resources are working at their full capability. Assist resource mobility within
the organization.
Managed project resources and task assignments for optimal capacity as well as
liaising with external vendors on new resource hires for the German, UK and US
regions.
Liaised with Project Managers for project and resource assignments / Business
Managers for timesheet booking issues / Vendor Managers on Resource Request
(External Hiring) - HP-PPM (Project & Portfolio Management Center).
3. For internal use only
Involved in User Acceptance Testing for systems and interfaces for the upgrade of
PlanView from 9.02 – 10 and Requirements for Business Objects Reports
Coordinated with the PlanView Support Team on Statement of Works, Service
Level Agreements, handover and other operational business requirements
Responsible for the quality and consistency of data during the Data Migration
process
Managed the Human Resource database keeping it up to date and accurate
Management Reporting - Produced and analyzed monthly reports on Resource
Capacity Utilization against actual. External Headcount and FTE reporting.
Managed the on and off boarding of resources, Lotus Notes & XPID creations,
extension and termination.
Feb 2008 – Mar 2009:RBC DEXIA Trust Services Singapore Ltd
Pricing Analyst
Pricing of Equities, Bonds, Derivatives, Options and Futures
Validation of prices using Bloomberg, Reuters, Telekurs and IDC
Ensure that prices taken have been checked and analyzed thoroughly before
system injection
Involved in a four month system-wide reconciliation process to ensure a smooth
pricing system migration from Multifonds to CPS in January
Nov 2005 – Feb 2008:KFC ManagementPty Ltd
Marketing Executive
Weekly Sales Tracking and Analysis / Work out operational-friendly mechanics
and projection figures to meet marketing objectives and healthy profit benefits.
Liaise with external media agencies for effective spot buys, creative outdoor
activities and market research.
Liaised with third parties (e.g. Singapore Association of the Deaf, SNEF, and
SingTel) for joint promotions, event and also overseas vendors for the requisition
of promotional products.
Represented the Marketing Department for New Store Image Enhancement /
Management of the KFC Website Revamp
Oversaw the execution of marketing campaigns such as Student Specials ’06,
Zinger Special ’07, KFC 30th Anniversary ’07, National Day Coupons ’07, Hot
Devils Drumlets ’07, Chicky Meal Promotions and Club Recruitment ‘08
