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Gift Management and 
Batch Gift Entry in 
Luminate CRM™ 
CHELSEA DEROCHÉ
Tweet this now 
#bbcon 
#LearnLabs 
#LuminateCRM 
#LCRM 
#ChelseaDeRoche 
2 #bbcon
Agenda 
• Record a single donation 
• Record special donations 
• Describe the difference between hard and soft credits 
• Identify the two different sustaining gift types 
• Record a pledge gift 
• Record a recurring gift 
• Record multiple donations with batch gift entry 
3 #bbcon
Overview 
4 #bbcon
Logging In 
5 #bbcon
Recording a Single Donation 
6 #bbcon
Single Donation 
7 #bbcon 
Jeff 
Your Organization
Designating a Donation 
8 #bbcon 
Jeff 
$110 
$40 
Youth Education Program 
Mobile Soup Kitchen
Designating a Donation 
• Luminate CRM defaults all gifts to “Unrestricted.” 
• You can designate gifts to specific programs or services. 
• You can split gifts among multiple designations. 
• Your system administrator determines which designations 
are available to you. 
9 #bbcon
Designating a Donation 
10 #bbcon 
Jeff 
Ms. Smith 
Your Organization
Steps to Enter a Single Gift 
1 Click the Contacts tab. 
2 Select or search for the donor. 
3 Hover over Donations and click New Single Gift. 
4 Under Donation Information: 
a Leave Donation Name as Set by Workflow for automatic name creation. 
b In the Amount box, enter gift amount. 
c If the donor received a premium for the donation, enter the value of the premium in 
the Benefit Value field. 
d Verify the Close Date is today. 
e Use the magnifying glass to search for and select the Campaign. 
5 Add a Description, if desired. 
6 Enter the Payment Information. 
7 Enter Honor/Memorial Designation, if needed. 
8 Click Save. 
11 #bbcon
Practice 
We received a $100.00 check from a donor. The donor received a 
thank you gift worth $10.00 for the donation. We need to enter this 
information into Luminate CRM. 
• Locate the donor. 
• Select: New Single Gift 
• Amount: 100 
• Benefit Value: 10 
• Campaign: 2014 Annual Campaign 
• Payment Type: Check 
• Check Number: 2345 
• Check Date: <Yesterday> 
12 #bbcon
Matching Gifts 
13 #bbcon 
Your Organization 
Jeff 
(employee of 
T-shirt Depot) 
T-shirt 
Depot
Steps to Enter a Matching Gift 
1 From the Contacts tab, select or search for the donor. 
2 Hover over Donations and click New Single Gift. 
3 Enter in Donation Information, Description, and Payment Information 
as you would with a single gift. 
4 Under the Matching Gift section, use the magnifying glass next to 
Matching Organization to select the organization. 
5 Click Save. 
6 Scroll down to the Matching Gift section and click Create Matching 
Gift. 
7 Change any fields as needed (if not 100% matched), and then click 
Save. 
8 Scroll down to confirm it is a matching gift. 
14 #bbcon
Practice 
The donor from the previous exercise is an employee of an 
organization that matches donations at 100%. 
• Matching Organization: IBM Corporation 
• Click: Create Matching Gift 
• Confirm matching gift record. 
15 #bbcon
Recording a Special Donation 
16 #bbcon
In-Kind Donation 
Value: $1,500 
Jeff Your Organization 
17 #bbcon
Steps to Create an In-Kind Gift 
1 From the Contacts tab, select or search for the donor. 
2 Hover over Donations and click New In-Kind Gift. 
3 In the Amount box, enter 0. 
4 Use the magnifying glass to search for and select the Campaign. 
5 Click Save. 
6 Hover over Gift Asset and click New Gift Asset. 
7 Enter the Gift Asset Name, usually the gift itself. 
8 Under the Asset Type drop-down menu, select the type of gift. 
9 Enter the Asset Value. 
10 Click Save. 
11 Check the Gift Record to confirm the Amount has been updated. 
18 #bbcon
Practice 
A donor has given us a 1979 Ford Pickup Truck worth $500.00. We 
need to record this as an in-kind gift. 
• Locate the donor. 
• Select: New In-Kind Gift 
• Amount: 0 
• Campaign: 2014 Annual Campaign 
• Gift Asset Name: 1979 Ford Pickup Truck 
• Asset Value: $500 
19 #bbcon
Stock Gifts 
20 #bbcon 
Jeff 
100 shares of Acme 
Corp stock 
Your Organization
Steps to Create a Stock Gift 
1 From the Contacts tab, select or search for the donor. 
2 Hover over Donation and click New Stock Gift. 
3 In the Amount box, enter 0. 
4 Use the magnifying glass to search for and select the Campaign. 
5 Click Save. 
6 Hover over Gift Asset and click New Gift Asset. 
7 Enter the Gift Asset Name, usually the name of the stock and the 
number of shares. 
8 Enter the Company Name and the Number of Shares. 
9 Enter in the Share Price at time of gift. 
10 Click Save. 
11 Check the Gift Record to confirm the Amount has been updated. 
21 #bbcon
Practice 
A donor has given us 100 shares of Blackbaud stock, currently worth 
about $40.00 a share. 
• Locate the donor. 
• Select: New Stock Gift 
• Amount: 0 
• Campaign: 2014 Annual Campaign 
• Gift Asset Name: BLKB 100 Shares 
• Company: Blackbaud 
• Number of Shares: 100 
• Share Price at time of gift: 40 
22 #bbcon
Hard Credits vs. Soft Credits 
23 #bbcon
Hard Credits vs. Soft Credits 
Jeffrey Peters’ Household 
Jeff Jenn 
24 #bbcon 
Record Donation
Hard Credits vs. Soft Credits 
HARD CREDIT 
Jeff Jenn SOFT CREDIT 
25 #bbcon 
Jeff 
Your Organization
Sustaining Gifts: 
Pledges and Recurring Gifts 
26 #bbcon
Pledge 
Pledge = $25,000.00 
over the course of 
10 installments 
Beth Your Organization 
27 #bbcon
Recurring Gift 
$50.00 each month 
End Date = ??? 
Your Organization 
Beth 
28 #bbcon
Entering Pledge / Recurring gift 
Is this check for 
installment? Or pledge? 
Beth Your Organization 
29 #bbcon
Steps to Create a Pledge Record 
1 From the Contacts tab, select or search for the donor. 
2 Hover over Pledges and click New Pledge. 
3 Enter the Start Date. 
4 In the Pledge Amount, enter in the total amount of the pledge. 
5 Enter the Number of Payments. 
6 Use the magnifying glass to search for and select the Campaign. 
7 Click Save. 
8 Scroll down to the Recurring information widget. 
9 In the Payment Schedule, enter the gift frequency. 
10 Click Refresh Preview. 
11 Click Save and Create Payments. 
12 Scroll up to the top of the page and hover over Installments to view the 
installments. 
30 #bbcon
Practice 
A donor wants to donate $12,000 to our organization over 12 
months and will send it to us on the 15th of each month. 
• Locate the donor. 
• Select: New Pledge 
• Pledge Amount: 12,000 
• Number of Payments: 12 
• Campaign: 2014 Annual Campaign 
• Payment Schedule: On day 15 of every 1 month 
31 #bbcon
Steps to Create a Recurring Gift Record 
1 From the Contacts tab, select or search for the donor. 
2 Hover over Recurring Gifts and click New Recurring Gift. 
3 Enter the Start Date. 
4 Enter the Recurring Amount. 
5 Use the magnifying glass to search for and select the Campaign. 
6 Click Save. 
7 Scroll down to the Recurring information widget. 
8 In the Payment Schedule, enter the gift frequency. 
9 Click Save. 
32 #bbcon
Practice 
A donor wants to donate $50.00 to our organization on the first day 
of every month. 
• Locate the donor. 
• Select: New Recurring Gift Payment 
• Recurring Amount: 50 
• Campaign: 2014 Annual Campaign 
• Payment Schedule: On the 1st day of every 1 month 
33 #bbcon
Batch Gift Entry 
34 #bbcon
Batch Gift Entry 
35 #bbcon
The Batch Gift Entry Process 
1. Create the Batch. 
2. Enter the Batch. 
3. Confirm the Batch. 
36 #bbcon
Steps to Create a Batch 
1 Click the Batches tab. 
2 Click the New Batch button. 
3 Enter the Name of the batch, the total number of items to be entered and 
the total amount of donations. 
4 Click Save. 
5 Add additional fields, if needed, and decide if they are required. 
6 Set any default values that apply to all donations in the batch, such as 
Donation type, gift type, and designation. 
7 Click Save Batch Layout. 
37 #bbcon
Practice 
We have three checks totaling $200.00. Let’s create a batch to enter 
them in all at once. 
• Batch Name: <Last Name> bbcon 2014 
• Total Items: 3 
• Total Amount: 200 
• Add the Benefit Value field. 
• Donation Type: Individual Gift 
• Campaign ID: 2014 Annual Campaign 
• Transaction Type: Donation 
• Payment Type: Check 
38 #bbcon
Steps to Enter Gifts into a Batch 
1 From your batch setup, click Enter Gifts. 
2 Enter the name of the first donor and click the Search icon 
a If the donor is found, select his/her name and click Use Selected Contact. 
b If the donor is not found, click Create New Contact, fill out the donor’s contact 
information, and click Save Contact. 
3 Fill out all of the fields for the donation and then press Tab to move to the 
new row. 
4 Repeat the process for the rest of the rows in the batch. 
5 Click Check Entries. 
6 Fix any mistakes and Check Entries again. 
7 Click Commit Batch. 
8 Click Commit. 
39 #bbcon
Practice 
Now let’s enter the checks into the batch we created in the last exercise. Two 
of the donors received a gift worth $10.00 for their donation. 
• Autofill Defaults: Designation, Unrestricted, Fill All Rows 
• Donor 1: 
• Donor: <Existing Donor> 
• Amount: 75.00 
• Close Date: <Today> 
• Donor 2: 
• Donor: <New Donor> 
• Amount: 100.00 
• Close Date: <Today> 
• Donor 3: 
• Donor: <Existing Donor> 
• Amount: 25.00 
• Close Date: <Today> 
• Select: 1, 2 
• Autofill Defaults: Benefit Value, 10.00, Fill Selected Rows 
40 #bbcon
Summary 
• Record a single donation 
• Record special donations 
• Describe the difference between hard and soft credits 
• Identify the two different sustaining gift types 
• Record a pledge gift 
• Record a Recurring gift 
• Record multiple donations with batch gift entry 
41 #bbcon
Feeling powered on for your mission? 
Don’t forget to complete 
a session survey! 
Each completed survey enters you into a drawing to win a 
complimentary registration to bbcon 2015 in Austin, Texas*. 
*Blackbaud reserves the right to change or withdraw this promotion at any time, without advance notice. Promotion has no cash value and may not be 
exchanged, applied to, or combined with any other offer. 
42 #bbcon

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Gift Management and Batch Gift Entry in Luminate CRM

  • 1. Gift Management and Batch Gift Entry in Luminate CRM™ CHELSEA DEROCHÉ
  • 2. Tweet this now #bbcon #LearnLabs #LuminateCRM #LCRM #ChelseaDeRoche 2 #bbcon
  • 3. Agenda • Record a single donation • Record special donations • Describe the difference between hard and soft credits • Identify the two different sustaining gift types • Record a pledge gift • Record a recurring gift • Record multiple donations with batch gift entry 3 #bbcon
  • 5. Logging In 5 #bbcon
  • 6. Recording a Single Donation 6 #bbcon
  • 7. Single Donation 7 #bbcon Jeff Your Organization
  • 8. Designating a Donation 8 #bbcon Jeff $110 $40 Youth Education Program Mobile Soup Kitchen
  • 9. Designating a Donation • Luminate CRM defaults all gifts to “Unrestricted.” • You can designate gifts to specific programs or services. • You can split gifts among multiple designations. • Your system administrator determines which designations are available to you. 9 #bbcon
  • 10. Designating a Donation 10 #bbcon Jeff Ms. Smith Your Organization
  • 11. Steps to Enter a Single Gift 1 Click the Contacts tab. 2 Select or search for the donor. 3 Hover over Donations and click New Single Gift. 4 Under Donation Information: a Leave Donation Name as Set by Workflow for automatic name creation. b In the Amount box, enter gift amount. c If the donor received a premium for the donation, enter the value of the premium in the Benefit Value field. d Verify the Close Date is today. e Use the magnifying glass to search for and select the Campaign. 5 Add a Description, if desired. 6 Enter the Payment Information. 7 Enter Honor/Memorial Designation, if needed. 8 Click Save. 11 #bbcon
  • 12. Practice We received a $100.00 check from a donor. The donor received a thank you gift worth $10.00 for the donation. We need to enter this information into Luminate CRM. • Locate the donor. • Select: New Single Gift • Amount: 100 • Benefit Value: 10 • Campaign: 2014 Annual Campaign • Payment Type: Check • Check Number: 2345 • Check Date: <Yesterday> 12 #bbcon
  • 13. Matching Gifts 13 #bbcon Your Organization Jeff (employee of T-shirt Depot) T-shirt Depot
  • 14. Steps to Enter a Matching Gift 1 From the Contacts tab, select or search for the donor. 2 Hover over Donations and click New Single Gift. 3 Enter in Donation Information, Description, and Payment Information as you would with a single gift. 4 Under the Matching Gift section, use the magnifying glass next to Matching Organization to select the organization. 5 Click Save. 6 Scroll down to the Matching Gift section and click Create Matching Gift. 7 Change any fields as needed (if not 100% matched), and then click Save. 8 Scroll down to confirm it is a matching gift. 14 #bbcon
  • 15. Practice The donor from the previous exercise is an employee of an organization that matches donations at 100%. • Matching Organization: IBM Corporation • Click: Create Matching Gift • Confirm matching gift record. 15 #bbcon
  • 16. Recording a Special Donation 16 #bbcon
  • 17. In-Kind Donation Value: $1,500 Jeff Your Organization 17 #bbcon
  • 18. Steps to Create an In-Kind Gift 1 From the Contacts tab, select or search for the donor. 2 Hover over Donations and click New In-Kind Gift. 3 In the Amount box, enter 0. 4 Use the magnifying glass to search for and select the Campaign. 5 Click Save. 6 Hover over Gift Asset and click New Gift Asset. 7 Enter the Gift Asset Name, usually the gift itself. 8 Under the Asset Type drop-down menu, select the type of gift. 9 Enter the Asset Value. 10 Click Save. 11 Check the Gift Record to confirm the Amount has been updated. 18 #bbcon
  • 19. Practice A donor has given us a 1979 Ford Pickup Truck worth $500.00. We need to record this as an in-kind gift. • Locate the donor. • Select: New In-Kind Gift • Amount: 0 • Campaign: 2014 Annual Campaign • Gift Asset Name: 1979 Ford Pickup Truck • Asset Value: $500 19 #bbcon
  • 20. Stock Gifts 20 #bbcon Jeff 100 shares of Acme Corp stock Your Organization
  • 21. Steps to Create a Stock Gift 1 From the Contacts tab, select or search for the donor. 2 Hover over Donation and click New Stock Gift. 3 In the Amount box, enter 0. 4 Use the magnifying glass to search for and select the Campaign. 5 Click Save. 6 Hover over Gift Asset and click New Gift Asset. 7 Enter the Gift Asset Name, usually the name of the stock and the number of shares. 8 Enter the Company Name and the Number of Shares. 9 Enter in the Share Price at time of gift. 10 Click Save. 11 Check the Gift Record to confirm the Amount has been updated. 21 #bbcon
  • 22. Practice A donor has given us 100 shares of Blackbaud stock, currently worth about $40.00 a share. • Locate the donor. • Select: New Stock Gift • Amount: 0 • Campaign: 2014 Annual Campaign • Gift Asset Name: BLKB 100 Shares • Company: Blackbaud • Number of Shares: 100 • Share Price at time of gift: 40 22 #bbcon
  • 23. Hard Credits vs. Soft Credits 23 #bbcon
  • 24. Hard Credits vs. Soft Credits Jeffrey Peters’ Household Jeff Jenn 24 #bbcon Record Donation
  • 25. Hard Credits vs. Soft Credits HARD CREDIT Jeff Jenn SOFT CREDIT 25 #bbcon Jeff Your Organization
  • 26. Sustaining Gifts: Pledges and Recurring Gifts 26 #bbcon
  • 27. Pledge Pledge = $25,000.00 over the course of 10 installments Beth Your Organization 27 #bbcon
  • 28. Recurring Gift $50.00 each month End Date = ??? Your Organization Beth 28 #bbcon
  • 29. Entering Pledge / Recurring gift Is this check for installment? Or pledge? Beth Your Organization 29 #bbcon
  • 30. Steps to Create a Pledge Record 1 From the Contacts tab, select or search for the donor. 2 Hover over Pledges and click New Pledge. 3 Enter the Start Date. 4 In the Pledge Amount, enter in the total amount of the pledge. 5 Enter the Number of Payments. 6 Use the magnifying glass to search for and select the Campaign. 7 Click Save. 8 Scroll down to the Recurring information widget. 9 In the Payment Schedule, enter the gift frequency. 10 Click Refresh Preview. 11 Click Save and Create Payments. 12 Scroll up to the top of the page and hover over Installments to view the installments. 30 #bbcon
  • 31. Practice A donor wants to donate $12,000 to our organization over 12 months and will send it to us on the 15th of each month. • Locate the donor. • Select: New Pledge • Pledge Amount: 12,000 • Number of Payments: 12 • Campaign: 2014 Annual Campaign • Payment Schedule: On day 15 of every 1 month 31 #bbcon
  • 32. Steps to Create a Recurring Gift Record 1 From the Contacts tab, select or search for the donor. 2 Hover over Recurring Gifts and click New Recurring Gift. 3 Enter the Start Date. 4 Enter the Recurring Amount. 5 Use the magnifying glass to search for and select the Campaign. 6 Click Save. 7 Scroll down to the Recurring information widget. 8 In the Payment Schedule, enter the gift frequency. 9 Click Save. 32 #bbcon
  • 33. Practice A donor wants to donate $50.00 to our organization on the first day of every month. • Locate the donor. • Select: New Recurring Gift Payment • Recurring Amount: 50 • Campaign: 2014 Annual Campaign • Payment Schedule: On the 1st day of every 1 month 33 #bbcon
  • 34. Batch Gift Entry 34 #bbcon
  • 35. Batch Gift Entry 35 #bbcon
  • 36. The Batch Gift Entry Process 1. Create the Batch. 2. Enter the Batch. 3. Confirm the Batch. 36 #bbcon
  • 37. Steps to Create a Batch 1 Click the Batches tab. 2 Click the New Batch button. 3 Enter the Name of the batch, the total number of items to be entered and the total amount of donations. 4 Click Save. 5 Add additional fields, if needed, and decide if they are required. 6 Set any default values that apply to all donations in the batch, such as Donation type, gift type, and designation. 7 Click Save Batch Layout. 37 #bbcon
  • 38. Practice We have three checks totaling $200.00. Let’s create a batch to enter them in all at once. • Batch Name: <Last Name> bbcon 2014 • Total Items: 3 • Total Amount: 200 • Add the Benefit Value field. • Donation Type: Individual Gift • Campaign ID: 2014 Annual Campaign • Transaction Type: Donation • Payment Type: Check 38 #bbcon
  • 39. Steps to Enter Gifts into a Batch 1 From your batch setup, click Enter Gifts. 2 Enter the name of the first donor and click the Search icon a If the donor is found, select his/her name and click Use Selected Contact. b If the donor is not found, click Create New Contact, fill out the donor’s contact information, and click Save Contact. 3 Fill out all of the fields for the donation and then press Tab to move to the new row. 4 Repeat the process for the rest of the rows in the batch. 5 Click Check Entries. 6 Fix any mistakes and Check Entries again. 7 Click Commit Batch. 8 Click Commit. 39 #bbcon
  • 40. Practice Now let’s enter the checks into the batch we created in the last exercise. Two of the donors received a gift worth $10.00 for their donation. • Autofill Defaults: Designation, Unrestricted, Fill All Rows • Donor 1: • Donor: <Existing Donor> • Amount: 75.00 • Close Date: <Today> • Donor 2: • Donor: <New Donor> • Amount: 100.00 • Close Date: <Today> • Donor 3: • Donor: <Existing Donor> • Amount: 25.00 • Close Date: <Today> • Select: 1, 2 • Autofill Defaults: Benefit Value, 10.00, Fill Selected Rows 40 #bbcon
  • 41. Summary • Record a single donation • Record special donations • Describe the difference between hard and soft credits • Identify the two different sustaining gift types • Record a pledge gift • Record a Recurring gift • Record multiple donations with batch gift entry 41 #bbcon
  • 42. Feeling powered on for your mission? Don’t forget to complete a session survey! Each completed survey enters you into a drawing to win a complimentary registration to bbcon 2015 in Austin, Texas*. *Blackbaud reserves the right to change or withdraw this promotion at any time, without advance notice. Promotion has no cash value and may not be exchanged, applied to, or combined with any other offer. 42 #bbcon

Editor's Notes

  1. Now let’s discuss Pledges. A pledge is when a donor agrees to donate a certain amount over the course of a number of payments (or installments). Typically, pledges are larger gifts.
  2. A Recurring Gift is a certain amount paid every so often, usually in regular intervals. The difference between a recurring gift and a pledge is this: A pledge is when you know the total amount at the outset and divide it into equal payments over time, while a recurring gift doesn’t have a pre-set end date and you don’t know what the total amount will eventually be.
  3. What if you receive a donation but aren’t aware of a pre-existing recurring gift or pledge installment? Let’s see what happens when you try to enter the donation as a regular single gift…
  4. Batch Gift Entry allows a user to create multiple (dozens, hundreds, etc.) of donations in one sitting. It’s very customizable and flexible—and it will save you a lot of time when holding a stack of donation checks!