The document outlines the terms and conditions of a restaurant loyalty program, including that customers must register their loyalty card to earn non-retroactive points based on spending that can be redeemed for rewards, and that the program is subject to change or cancellation at any time without notice.

1. RESTAURANT
LOYALTY PROGRAM

2. AGREED TERMS AND CONDITION
The loyalty program is only applicable to customers who have registered with the restaurant and have been issued a loyalty card.
Customers must present their loyalty card at the time of purchase in order to earn points. Points will not be retroactively added to
previous purchases.
Points will be awarded based on the total amount spent at the restaurant and may vary based on promotions or special offers.
Points can be redeemed for rewards such as free meals, discounts, or special offers at the restaurant.
The loyalty program is subject to change at any time without notice. The restaurant reserves the right to modify or terminate the
program at any time.
Customers are responsible for keeping their loyalty card and points balance up to date. Lost or stolen cards will not be replaced.
Points have no cash value and cannot be transferred or sold to other customers.
The loyalty program is void where prohibited by law.
By participating in the loyalty program, customers agree to the terms and conditions outlined in this document.

3. COMPLIANCE WITH THE AGREED
TERMS
As a member of the restaurant loyalty program, I agree to comply with the terms and
conditions outlined in the program.
This includes presenting my loyalty card at each visit to the restaurant, earning points for
eligible purchases, and redeeming rewards in accordance with the program rules.
I understand that any violation of the agreed terms may result in the loss of my membership
and associated benefits.
I am committed to following the rules and regulations of the program to maximize the
rewards and benefits offered to loyal customers.

4. CUSTOMERS
Regular customers who visit the restaurant at least once a week and spend a significant
amount on each visit.
High-income individuals who can afford to dine out regularly and are willing to spend on
premium dishes and drinks.
Corporate clients who regularly hold meetings and events at the restaurant and are likely to
bring in a large number of guests.
Food bloggers and influencers who can promote the restaurant and its loyalty program to a
wider audience.
Tourists and travelers who are looking for high-quality dining experiences and can be
attracted to the restaurant through its loyalty program.

5. HOW TO MAKE PROGRAM
INTERESTING
Offer personalized rewards and benefits based on the customers' preferences and spending habits. For
example, if a customer frequently orders a specific dish or beverage, offer a discount or free upgrade on that
item.
Introduce a tiered loyalty program that offers exclusive perks and rewards to customers who reach higher
levels of spending. For example, offer a free dessert or a complimentary bottle of wine to customers who
spend a certain amount of money within a certain time period.
Organize regular loyalty events and promotions that are tailored to the interests of the customers. For
example, host a wine tasting event for customers who are interested in trying new wines, or offer a discount on
a popular dish during a special promotion.
Partner with local businesses and organizations to offer additional benefits to customers who are part of the
loyalty program. For example, offer discounts on tickets to a nearby concert or museum, or partner with a local
fitness center to offer complimentary gym memberships to loyal customers.
Use social media and email marketing to regularly update customers on the latest rewards and benefits
available through the loyalty program. This will keep customers engaged and interested in participating in the
program.

6. HOW MUCH DO WE WANT TO
GIVE AWAY
5% cashback on all restaurant purchases
10% cashback on all restaurant purchases over $100
5% cashback on all restaurant purchases, plus an additional 10% cashback on selected
menu items
5% cashback on all restaurant purchases, plus a free meal on the customer's birthday
5% cashback on all restaurant purchases, plus a complimentary drink with every meal.

7. CAN WE EASILY TRAIN OUR
STAFF TO MENTION
Provide regular training sessions on the importance of promoting the loyalty program and how to effectively
do so to customers.
Create a script or talking points for staff to use when mentioning the program to customers.
Offer incentives or rewards to staff members who successfully promote the program to a certain number of
customers.
Have managers regularly check in with staff and provide feedback on their ability to promote the program to
customers.
Provide visual reminders throughout the restaurant, such as posters or signs, to remind staff to mention the
loyalty program to customers.
Include information about the loyalty program in the employee handbook and require all staff members to
read and understand it.
Offer a special discount or reward to customers who sign up for the loyalty program on their first visit.

8. How can we design a program that’s
simple to understand so customers get it?
Identify the key benefits of the program for customers, such as discounts, freebies, and exclusive
offers.
Choose a clear and easy-to-use loyalty program platform, such as a mobile app or a card-based
system.
Develop simple and straightforward program rules and rewards, such as earning points for every
dollar spent at the restaurant and redeeming them for discounts or free meals.
Communicate the program benefits and rules effectively to customers through in-store signage,
email marketing, and social media.
Train staff to explain the program and assist customers with enrolling and redeeming rewards.
Monitor and track customer participation and feedback, and make any necessary adjustments to
improve the program.

9. THE TERMS AND CONDITIONS
1.The loyalty program is available to all customers of the restaurant who have registered for the
program and have a valid loyalty card.
2.To register for the loyalty program, customers must complete the registration form available at the
restaurant or online at the restaurant's website.
3.The loyalty card is non-transferable and must be presented at the time of purchase to earn and
redeem loyalty points.
4.Loyalty points will be earned on the total amount of each purchase made at the restaurant,
excluding taxes and gratuities.
5.Loyalty points may be redeemed for food and beverage items at the restaurant, subject to
availability and any restrictions or exclusions specified by the restaurant.
6.The loyalty program is subject to change or cancellation at any time, without notice.