1. LOUIS Y. LEE
777 Verano Avenue Sonoma, CA 95476
Mobile: 415-867-1300 Email: louisylee@yahoo.com
EXPERIENCE
August 2006to Present PresalesEngineer
PCCW Global,RedwoodCity, CA
 Technical andpricing supportforCarrierandInternet ContentProvider clients.
 Provide solutionsfor productssuchas MPLS,IP transit, DedicatedEthernet
International transport/backhaulLayer1and 2 services, collocation,managedCPE.
 Heavy interfacewith domestic andinternational Telecommunicationsproviders.
 Work cross functionallywithProduct,Engineering,Provisioning, CustomerService,
andMarketingto defineand respondto customertechnicalrequirements.
 Preparetechnicaldesignsformsanddiagramsforimplementationofservices.
 Interfacewith globalprovidersfor Inter-carrierinterface(ICI)and Ethernet hub
connections.
 Respondto technical questionares,solutionandpricing onRequestfor Proposals
andpresent detailsolutions.
 Leadpresalesengineerfor LATAM.
 SupportaccountssuchTwitter,Twitch,Cisco,Yahoo,Google,Facebook, Embratel,
Centurylink, Virtela, XO Communications,Telmex,Masergy, Equinix,Marcatel,
Bestel, Neutrona,Internexa, CableandWireless Panama,ColumbusNetworks.
June2002 to July 2006 Regional ServiceManager –USWest
PCCW Global,RedwoodCity, CA
 Solecontactfor PCCW service andaccountmaintenancecoveringallWestern
states.
 Responsibleforprojectmanagementandservice. Managednewandexisting
globalnetworks. Lead globalteam for implementation,ensuretimelydeliveryand
exceedcustomerexpectations.
 Heavy clientinterfacewithexecutivelevel operatingofficers,engineersand
financialdirectors. Holdregularaccountmeetingstoreview networkhealthand
accountexpansion.
 Interfacewith localandregionaltelecommunicationproviderstoalignservices for
internationalboundcircuits. ManagecollocationPointofPresenceinSan
Francisco.
 ProjectManaged;:
- LG PhilipsDisplays – US and SouthAmericaFrameRelaynetworkwith
connectinghubinHKandNetherlands. Network covering25globalsites.
- Xilinx, Inc – US and APAC ATM,Private linesandIPVPN network.
- MicrochipTechnologyInc – US andAPAC frame relaynetwork covering15
locations. Received2003ServiceProvider Award.
- FlorensContainer–Global IPVPN networkcovering8 locations.
May2001to April 2002 ClientServiceManager –Western Financial Markets
GlobalCrossing,SanFrancisco,CA.
 PrimarycontactandlifecyclemanagerforWestern regionfinancialaccounts,14
states. Monthlyrevenueof $750Kplus.
 Projectmanagedinternalgroups forimplementationandmaintenanceofservices.
 JP Morgan H&Q - Private lines; T1s,DS3s,Automatic RingDowncircuit.
 Pacific Stock Exchange - TriangulardataringandCentrexlines.

2.  Banc of America Securities- Internationalprivate linesand framerelay
network.
 Thomas WeiselPartnersand WellsFargoVanKasper- Automatic Ring
Downs,private linesand Hoot and Hollernetworks.
 CantorFitzgerald – Rebuiltnetworkafter 911 World TradeCenterattack.
February1999 to May2001 Lead GlobalSupportConsultant
MCI/Worldcom,SanFrancisco,CA.
 ManagedBankof Americaaccountservices,generatingmonthlyrevenueof $12
million.
 Createdservice strategiesto expand servicesfor Bank of Americaandits
subsidiaries. Weekly customermeetingstouncovernew projectsandissues.
 Managedimplementationofnewand existingservices.
 Createdproductdatabasefor immediateturnaround forcustomerspecificrequest.
Databasecontained detailed informationforeachdataandvoiceservices.
January1997to December1998 Research Analyst–ConsumerMarketsDivision
MCI, Austin, Texas.
 Researched,analyzedand resolvedconsumercomplaints.Reportedresearch
results to seniormanagementtoachievegreater customerretentionandsales
quality.
 Producedquantitativereports. Identifiedproceduresandtechniquestoincrease
departmentalproductivityandefficiency.
June1995 to December1996 Internetand Spanish CustomerServiceProfessional
MCI, Atlanta, GA
 RecommendedMCItelecommunicationspackages(longdistance,800service,
Internet and e-mailconnection)toexistingandprospectivebusinesscustomers.
 Supervised a team of Spanish-speakingserviceprofessionals.
 Receivednumerousawardsfor outstandingperformance..
UniversityofWisconsin,Madison BachelorofArts,May1993
InternationalRelations,Spanish/ Focus:GlobalPoliticalScienceandEconomics
UniversidaddeValladolid,Spain Foreign Exchange,1992
Spanishculture,literature,history and art — Private EnglishInstructor
LANGUAGES:SpanishandKorean.
Referencesareavailableupon request.