Lodi Health is a 190-bed non-profit health system in California with over 1,300 employees. They were experiencing issues with their aging fleet of 243 printers, including high toner costs and many helpdesk tickets related to printer repairs. Lodi Health implemented Encompass' Managed Print Services program to take over maintenance, supplies, and support of the printer fleet. This resulted in a reduction of printer-related helpdesk tickets by 14% and annual toner costs savings of over $21,000 in just the first two years. The program freed up IT staff time and removed the burden of printer supplies management from end users.

1. Bringing
Order to
Output
Chaos
C O M P A N Y P R O F I L E :
Lodi Health is a non-profit
health system owned and
operated by the Lodi Memorial
Hospital Association.
190 Patient Beds
1,345 Employees
172 Active – Medical Staff
192 Volunteers
IT and Printer Profile:
– 1700 IT higher level incidents
called into the helpdesk per
month.
– 6 Full Time IT Technicians on
staff (283 incidents per tech
per month)
– 23 HP/Lexmark printer repair
calls per month directed to
Encompass
– 243 HP/Lexmark LaserJet
Printers
– 100% of the printer fleet
receives preventative
maintenance cleanings
annually
– Proactive repairs are
completed at the time of toner
replacement to increase
uptime.
– No supply ordering, no toner
installation, no transporting
or removal of empty
cartridges by hospital staff,
no recycling – all complet-
ed by Encompass
Spend Before Encompass:
2012 Average Monthly
Toner Spend ................. $11,560
2012 Annual Toner
Spend ........................ $138,720
Actual Spend and Savings
with Encompass:
Year One Spend with
Encompass MPS......... $110,872
................................ $9,239/mo
Year Two Spend with
Encompass MPS........... $96,108
................................$8,009/mo
9935 Horn Road, Suite A
Sacramento, CA 95827
Phone: 916 737-6360
Fax: 916 737-3100
97 Glen Carran Circle
Sparks, NV 89431
Phone: 775 972-8200
Fax: 775 972-8215
www.encompass.com
Case Study:
Lodi Health
P R O B L E M :
Aging Printer Fleet, IT Performing
Maintenance, and Decentralized
Toner Ordering
S O L U T I O N :
Encompass implementation of Managed Print Services with Toner
Install, ongoing management, and dedicated Encompass support team.
Benefits
• Reduction of printer-related service help desk tickets by 14% –
Increase in printer up time.
• Toner Install and Preventative Maintenance: End users no longer
burdened with changing, ordering, stocking, or disposing of toner
cartridges.
• Daily, onsite certified technician for first time fix.
• One budgeted invoice for all printer related service and supplies.
• Removal of responsibilities such as maintaining back-up parts and
kits, dealing with empties, toner return issues, monitoring inventory
for obsolete toner.
• Comprehensive reports for data-driven decision making.
HIPPA Compliant
VCS Certified
A N N U A L S A V I N G S :
$21,000*
*Hard Costs: Year 1: 21% savings from start of agreement, Year 2: 31% savings from start of agreement,
Additional cost avoidance savings due to Encompass ongoing management and data: $40,000 annual
Hospitalist business process savings.
Photo: Vance Fox
“Lodi Health recently had a major
overhaul of PC’s in the whole
organization. The Encompass MPS
program allows us to better focus
on that issue rather than spend
time fixing a printer. I do agree
that it allows us to spend more
time processing other helpdesk
tickets.”
“We love the fact that we do not
have to keep track of maintenance
including supplies like rollers,
maintenance kits, service dates.
Departments like the fact that you
guys monitor toner levels and stay
on top of getting toner to the
department.”
– Charlie Sison, LH IT