Lapsys Technologies presented a proposal to provide telecommunications services including landline phones and mobiles to 350 practices over 36 months through About Health. This would save practices an average of 17% on call charges and deliver £218,000 in revenue to About Health. Lapsys outlined the sales process, benefits to practices of simplified billing and support, and implementation strategy to transition practices to the new services with no disruption. Final contract sign-off was scheduled for June 2nd, after which Lapsys would begin outreach and implementing the new services for practices.
Managed Services: Yielding Excellent Results at VideoconComverse, Inc.
The document discusses Videocon Telecommunications Ltd.'s managed services partnership with Comverse. Videocon is the telecom division of Indian conglomerate Videocon Group. Through the multi-year managed services engagement, Comverse provides onsite support and manages Videocon's BSS platform. This has helped Videocon rapidly launch new products and services, reduce costs, improve system availability, and foster innovation through Comverse's product expertise. The partnership focuses on achieving business objectives through operational efficiencies and problem solving.
The Services Bureau remotely monitors over 7,000 critical equipment pieces for customers across Asia Pacific, delivering high operational efficiency and cost reductions. It employs advanced monitoring tools and processes to optimize customer infrastructure performance. Some key services include 24/7 monitoring, remote assessments, performance analytics, and operational reports. The Bureau helps customers identify optimization opportunities, avoid downtime incidents, and inform maintenance needs through remote asset monitoring and data analysis.
The document provides an update on UC's IPTel deployment project including:
1) A pilot site deployment schedule for rolling out IP phones to various buildings over several dates in December 2008 through February 2009.
2) An update on carrier, mobility, and billing projects including transitioning phone and data services, procuring new mobile devices, and consolidating monthly bills.
3) Details from an IPTel working group on default phone settings, profiles, directories, caller ID, voicemail policies, and user acceptance testing plans.
Increasing Revenue Through Improved Customer ExperienceQuEST Forum
This document discusses HKT's customer experience transformation journey in Hong Kong's highly competitive telecommunications market. It outlines initiatives such as establishing customer service centers, implementing a customer experience committee, and partnering with a solutions provider to improve processes. Examples are given of initiatives like empowering frontline staff to resolve billing inquiries faster, prioritizing maintenance to reduce complaints, and involving customers in testing to improve coverage. As a result, HKT saw increases in customer satisfaction, revenue, and market share along with reductions in churn and complaint rates. Key success factors included management commitment, employee motivation, focus on key metrics, and support from an experienced partner.
A Global Network Operations Center (GNOC) acts as a large service delivery factory for network operation, providing functions like assurance, fulfillment, operation support and readiness. A GNOC operates multiple telecom networks from different countries in a centralized location. This allows GNOC operations to achieve economies of scale and bring benefits like high efficiency, quality and flexibility to customers. Huawei has established multiple GNOCs globally, including facilities in India, Romania, and Nigeria, to provide high-quality managed network services to telecom operators around the world in a cost-effective manner.
tw telecom's customer experience strategy is based on passionate customer service employees, personalized customer service choices, and using customer feedback programs to improve service. Their strategy includes local customer service teams supported by a national organization, with over two-thirds of employees dedicated to customer service. They aim to listen to customers, collaborate with them, and continuously improve the customer experience.
Dean Costello has over 15 years of experience in senior management roles in the telecom industry. He has a proven track record of successfully launching and directing telecommunications departments, including designing department architecture, managing site wiring, equipment installation, and supervising support functions. Currently he is the Construction Manager at Charter Communications where he oversees a budget of over $20 million and manages a team responsible for the installation and maintenance of an extensive fiber optic and coaxial network.
Upgrade the existing analogue telephone system and provide a new digital VoIP solution. Which would provide enhanced call routing options, giving callers clear HD quality audio, also allowing remote worker integration and to be future proofed for further expansion.
Managed Services: Yielding Excellent Results at VideoconComverse, Inc.
The document discusses Videocon Telecommunications Ltd.'s managed services partnership with Comverse. Videocon is the telecom division of Indian conglomerate Videocon Group. Through the multi-year managed services engagement, Comverse provides onsite support and manages Videocon's BSS platform. This has helped Videocon rapidly launch new products and services, reduce costs, improve system availability, and foster innovation through Comverse's product expertise. The partnership focuses on achieving business objectives through operational efficiencies and problem solving.
The Services Bureau remotely monitors over 7,000 critical equipment pieces for customers across Asia Pacific, delivering high operational efficiency and cost reductions. It employs advanced monitoring tools and processes to optimize customer infrastructure performance. Some key services include 24/7 monitoring, remote assessments, performance analytics, and operational reports. The Bureau helps customers identify optimization opportunities, avoid downtime incidents, and inform maintenance needs through remote asset monitoring and data analysis.
The document provides an update on UC's IPTel deployment project including:
1) A pilot site deployment schedule for rolling out IP phones to various buildings over several dates in December 2008 through February 2009.
2) An update on carrier, mobility, and billing projects including transitioning phone and data services, procuring new mobile devices, and consolidating monthly bills.
3) Details from an IPTel working group on default phone settings, profiles, directories, caller ID, voicemail policies, and user acceptance testing plans.
Increasing Revenue Through Improved Customer ExperienceQuEST Forum
This document discusses HKT's customer experience transformation journey in Hong Kong's highly competitive telecommunications market. It outlines initiatives such as establishing customer service centers, implementing a customer experience committee, and partnering with a solutions provider to improve processes. Examples are given of initiatives like empowering frontline staff to resolve billing inquiries faster, prioritizing maintenance to reduce complaints, and involving customers in testing to improve coverage. As a result, HKT saw increases in customer satisfaction, revenue, and market share along with reductions in churn and complaint rates. Key success factors included management commitment, employee motivation, focus on key metrics, and support from an experienced partner.
A Global Network Operations Center (GNOC) acts as a large service delivery factory for network operation, providing functions like assurance, fulfillment, operation support and readiness. A GNOC operates multiple telecom networks from different countries in a centralized location. This allows GNOC operations to achieve economies of scale and bring benefits like high efficiency, quality and flexibility to customers. Huawei has established multiple GNOCs globally, including facilities in India, Romania, and Nigeria, to provide high-quality managed network services to telecom operators around the world in a cost-effective manner.
tw telecom's customer experience strategy is based on passionate customer service employees, personalized customer service choices, and using customer feedback programs to improve service. Their strategy includes local customer service teams supported by a national organization, with over two-thirds of employees dedicated to customer service. They aim to listen to customers, collaborate with them, and continuously improve the customer experience.
Dean Costello has over 15 years of experience in senior management roles in the telecom industry. He has a proven track record of successfully launching and directing telecommunications departments, including designing department architecture, managing site wiring, equipment installation, and supervising support functions. Currently he is the Construction Manager at Charter Communications where he oversees a budget of over $20 million and manages a team responsible for the installation and maintenance of an extensive fiber optic and coaxial network.
Upgrade the existing analogue telephone system and provide a new digital VoIP solution. Which would provide enhanced call routing options, giving callers clear HD quality audio, also allowing remote worker integration and to be future proofed for further expansion.
A social entrepreneur proposes an 80 day tour across 18 events to promote Yamaha motorcycles. The tour would generate social media presence, media coverage, and exposure for Yamaha through a documentary or web series. The entrepreneur, Richard Pietro, offers to help guide Yamaha into open government/data initiatives and provide presentations to dealers on these topics.
La Unión Europea ha acordado un embargo petrolero contra Rusia en respuesta a la invasión de Ucrania. El embargo prohibirá las importaciones marítimas de petróleo ruso a la UE y pondrá fin a las entregas a través de oleoductos dentro de seis meses. Esta medida forma parte de un sexto paquete de sanciones de la UE destinadas a aumentar la presión económica sobre Moscú y privar al Kremlin de fondos para financiar su guerra.
Este documento presenta una retroalimentación formativa sobre las fortalezas y debilidades de un estudiante en matemáticas. Entre las fortalezas se encuentran definir claramente conceptos y buscar estrategias de solución. Las debilidades incluyen no trabajar de forma cooperativa con compañeros y mostrar desconfianza al argumentar ideas. Se sugiere que el estudiante resuelva problemas similares diariamente y practique lo suficiente para sentirse satisfecho con sus razonamientos.
Growing Newsome and Stirley Farm 2014 - a year in picturesNewsome Grapevine
These pictures celebrate our past year of growing and sharing food together in Newsome – at our community allotment, at Stirley Farm and across our community.
El documento habla sobre el éxito, el liderazgo y el desarrollo vital integral. Explica que el éxito se logra a través de la motivación y un plan personal, y ocurre cuando se acepta que el fracaso es inevitable. También señala que el éxito real es hacer la voluntad de Dios y disfrutar de las cosas que nos gustan. Define al líder como alguien que puede motivar e influir a un grupo para lograr objetivos comunes a través de la iniciativa y la gestión. Finalmente, menciona que el des
Rubina restaurant foundation plan & sectiondezyneecole
This drawing shows the foundation plan and section for a proposed 750 square foot restaurant with a total area of 1433 square feet. The drawing details the construction of the restaurant's foundation and walls, though material specifications will need approval from civil and structural engineers. The client for the project is Monarch Hotel.
El documento presenta una tabla con diferentes categorías de software y sus descripciones. Como ejemplo para cada categoría, el documento solicita investigar e incluir el nombre de un software específico y brevemente para qué se utiliza. Las categorías de software incluyen firmware, software de desarrollo, multimedia, productividad, comunicación, educativo y consulta, y doméstico.
This document announces Shenandoah University's sixth annual Creative Scholarship Day to take place on March 25, 2009. It includes the day's schedule of events with times and locations. There will be a keynote speech in the morning followed by multiple presentations in various rooms from 10am to 11:45am and again from 2:30pm to 4:30pm on topics ranging from dance, music, health, entrepreneurship and more. Lunch will be available from noon to 1:30pm.
El documento proporciona instrucciones para la validación de datos en 4 pasos: 1) seleccionar "validación de datos" en la ficha "Datos", 2) modificar los parámetros de validación como cantidades, 3) personalizar el mensaje de entrada, y 4) personalizar el mensaje de error. Al aceptar los cambios, se completa la configuración de validación de datos.
La pandemia de COVID-19 ha tenido un impacto significativo en la economía mundial. Muchos países experimentaron fuertes caídas en el PIB y aumentos en el desempleo debido a los cierres generalizados y las restricciones a los viajes. Aunque las vacunas han permitido la reapertura de muchas economías, los efectos a largo plazo de la pandemia en sectores como el turismo y los viajes aún no están claros.
La tecnología y la sociedad están estrechamente relacionadas. El sistema económico que utiliza la tecnología puede brindar bienestar social cuando se implementa de manera responsable. La tecnología debe usarse para mejorar la calidad de vida de las personas.
La Unión Europea ha propuesto un nuevo paquete de sanciones contra Rusia que incluye un embargo al petróleo. El embargo prohibiría las importaciones de petróleo ruso por mar y por oleoducto, aunque se concederían exenciones temporales a Hungría y Eslovaquia. Este sexto paquete de sanciones de la UE también incluye la desconexión del mayor banco ruso, Sberbank, del sistema SWIFT y la prohibición de tres emisoras estatales rusas.
This document analyzes the opening title sequence (OTS) of the horror film Evil Dead. It summarizes that the OTS establishes the slasher subgenre through its graphic imagery of blood and weapons. While it does not reveal characters or locations, it hints at the violent plot through symbolic visuals. The OTS both challenges conventions, through its unusual use of opera music, and adheres to them, with its depiction of standard slasher tropes like blood and graphic killings. Overall, the analysis finds the OTS effectively sets the tone for the horror film through its unsettling visuals and audio.
Stephen C. Hobbs has extensive experience leading the implementation of subscriber management systems for telecommunications companies. Some of his projects include implementing the first bundled services system for One Point Communications, rolling out cable telephony for AT&T Broadband subscribers, converting AT&T systems to comply with legal mandates, and helping launch Verizon's video services. For Sirius Satellite Radio, he recommended a new subscriber system that helped the company increase its subscriber base significantly.
Wisconsin Healthcare Technology Association - Valicom PresentationValicom
Valicom's presentation from the Wisconsin Healthcare Technology Association, Fall Meeting 2015. Unlock IT Saving - three areas for major improvement within your telecom environment.
Gpit workshops regional heads dt - gp it approved accessableNHS England
The document outlines an agenda for a GP IT regional workshop. The workshop aims to provide an overview of the GP IT operating model, the Digital Primary Care Maturity Assurance model, and procurement support for GP IT lead provider frameworks. It also includes presentations on the GP IT operating model and securing excellence in GP IT services. Breakout sessions are planned for in-depth discussion and Q&As.
This document introduces Corpotel's telecom expense management services. It discusses who Corpotel is, the background and need for telecom expense management, Corpotel's service portfolio including consulting, outsourcing, and subscription options, their engagement process with a risk-free trial approach, and next steps to define a pilot or assessment. The goal is to help clients identify opportunities for savings and cost reduction in their telecommunications budgets.
Income faced problems with its outdated, paper-based insurance processes that were costly and inefficient. Transactions took days to complete, systems frequently broke down, and documents occupied three warehouses. In June 2003, Income resolved these issues by migrating to a new digital system called eBao LifeSystem. The new system provided customer-centric, online insurance administration and sales management. It improved processing speeds, enabled real-time information access for agents, and established a robust IT infrastructure with redundant servers and disaster recovery. Income benefited from 50% reductions in time and costs to process policies, as well as improved customer service, cross-selling opportunities, and support for intermediaries. The migration positioned Income well for future growth and innovation.
How to deliver better, leaner field serviceKelly Services
This document discusses how outsourcing field service tasks can help medical device companies deliver better and leaner field service. Some key benefits outlined include receiving a one-stop solution and single point of contact, lowering costs through centralized specialist resources, having the ability to scale services at will, receiving a customized solution tailored to a company's specific needs, ensuring quality is measured by outcomes, and gaining access to the best talent when needed. The document concludes with a case study of how one medical device company successfully managed a major voluntary recall through outsourcing.
A social entrepreneur proposes an 80 day tour across 18 events to promote Yamaha motorcycles. The tour would generate social media presence, media coverage, and exposure for Yamaha through a documentary or web series. The entrepreneur, Richard Pietro, offers to help guide Yamaha into open government/data initiatives and provide presentations to dealers on these topics.
La Unión Europea ha acordado un embargo petrolero contra Rusia en respuesta a la invasión de Ucrania. El embargo prohibirá las importaciones marítimas de petróleo ruso a la UE y pondrá fin a las entregas a través de oleoductos dentro de seis meses. Esta medida forma parte de un sexto paquete de sanciones de la UE destinadas a aumentar la presión económica sobre Moscú y privar al Kremlin de fondos para financiar su guerra.
Este documento presenta una retroalimentación formativa sobre las fortalezas y debilidades de un estudiante en matemáticas. Entre las fortalezas se encuentran definir claramente conceptos y buscar estrategias de solución. Las debilidades incluyen no trabajar de forma cooperativa con compañeros y mostrar desconfianza al argumentar ideas. Se sugiere que el estudiante resuelva problemas similares diariamente y practique lo suficiente para sentirse satisfecho con sus razonamientos.
Growing Newsome and Stirley Farm 2014 - a year in picturesNewsome Grapevine
These pictures celebrate our past year of growing and sharing food together in Newsome – at our community allotment, at Stirley Farm and across our community.
El documento habla sobre el éxito, el liderazgo y el desarrollo vital integral. Explica que el éxito se logra a través de la motivación y un plan personal, y ocurre cuando se acepta que el fracaso es inevitable. También señala que el éxito real es hacer la voluntad de Dios y disfrutar de las cosas que nos gustan. Define al líder como alguien que puede motivar e influir a un grupo para lograr objetivos comunes a través de la iniciativa y la gestión. Finalmente, menciona que el des
Rubina restaurant foundation plan & sectiondezyneecole
This drawing shows the foundation plan and section for a proposed 750 square foot restaurant with a total area of 1433 square feet. The drawing details the construction of the restaurant's foundation and walls, though material specifications will need approval from civil and structural engineers. The client for the project is Monarch Hotel.
El documento presenta una tabla con diferentes categorías de software y sus descripciones. Como ejemplo para cada categoría, el documento solicita investigar e incluir el nombre de un software específico y brevemente para qué se utiliza. Las categorías de software incluyen firmware, software de desarrollo, multimedia, productividad, comunicación, educativo y consulta, y doméstico.
This document announces Shenandoah University's sixth annual Creative Scholarship Day to take place on March 25, 2009. It includes the day's schedule of events with times and locations. There will be a keynote speech in the morning followed by multiple presentations in various rooms from 10am to 11:45am and again from 2:30pm to 4:30pm on topics ranging from dance, music, health, entrepreneurship and more. Lunch will be available from noon to 1:30pm.
El documento proporciona instrucciones para la validación de datos en 4 pasos: 1) seleccionar "validación de datos" en la ficha "Datos", 2) modificar los parámetros de validación como cantidades, 3) personalizar el mensaje de entrada, y 4) personalizar el mensaje de error. Al aceptar los cambios, se completa la configuración de validación de datos.
La pandemia de COVID-19 ha tenido un impacto significativo en la economía mundial. Muchos países experimentaron fuertes caídas en el PIB y aumentos en el desempleo debido a los cierres generalizados y las restricciones a los viajes. Aunque las vacunas han permitido la reapertura de muchas economías, los efectos a largo plazo de la pandemia en sectores como el turismo y los viajes aún no están claros.
La tecnología y la sociedad están estrechamente relacionadas. El sistema económico que utiliza la tecnología puede brindar bienestar social cuando se implementa de manera responsable. La tecnología debe usarse para mejorar la calidad de vida de las personas.
La Unión Europea ha propuesto un nuevo paquete de sanciones contra Rusia que incluye un embargo al petróleo. El embargo prohibiría las importaciones de petróleo ruso por mar y por oleoducto, aunque se concederían exenciones temporales a Hungría y Eslovaquia. Este sexto paquete de sanciones de la UE también incluye la desconexión del mayor banco ruso, Sberbank, del sistema SWIFT y la prohibición de tres emisoras estatales rusas.
This document analyzes the opening title sequence (OTS) of the horror film Evil Dead. It summarizes that the OTS establishes the slasher subgenre through its graphic imagery of blood and weapons. While it does not reveal characters or locations, it hints at the violent plot through symbolic visuals. The OTS both challenges conventions, through its unusual use of opera music, and adheres to them, with its depiction of standard slasher tropes like blood and graphic killings. Overall, the analysis finds the OTS effectively sets the tone for the horror film through its unsettling visuals and audio.
Stephen C. Hobbs has extensive experience leading the implementation of subscriber management systems for telecommunications companies. Some of his projects include implementing the first bundled services system for One Point Communications, rolling out cable telephony for AT&T Broadband subscribers, converting AT&T systems to comply with legal mandates, and helping launch Verizon's video services. For Sirius Satellite Radio, he recommended a new subscriber system that helped the company increase its subscriber base significantly.
Wisconsin Healthcare Technology Association - Valicom PresentationValicom
Valicom's presentation from the Wisconsin Healthcare Technology Association, Fall Meeting 2015. Unlock IT Saving - three areas for major improvement within your telecom environment.
Gpit workshops regional heads dt - gp it approved accessableNHS England
The document outlines an agenda for a GP IT regional workshop. The workshop aims to provide an overview of the GP IT operating model, the Digital Primary Care Maturity Assurance model, and procurement support for GP IT lead provider frameworks. It also includes presentations on the GP IT operating model and securing excellence in GP IT services. Breakout sessions are planned for in-depth discussion and Q&As.
This document introduces Corpotel's telecom expense management services. It discusses who Corpotel is, the background and need for telecom expense management, Corpotel's service portfolio including consulting, outsourcing, and subscription options, their engagement process with a risk-free trial approach, and next steps to define a pilot or assessment. The goal is to help clients identify opportunities for savings and cost reduction in their telecommunications budgets.
Income faced problems with its outdated, paper-based insurance processes that were costly and inefficient. Transactions took days to complete, systems frequently broke down, and documents occupied three warehouses. In June 2003, Income resolved these issues by migrating to a new digital system called eBao LifeSystem. The new system provided customer-centric, online insurance administration and sales management. It improved processing speeds, enabled real-time information access for agents, and established a robust IT infrastructure with redundant servers and disaster recovery. Income benefited from 50% reductions in time and costs to process policies, as well as improved customer service, cross-selling opportunities, and support for intermediaries. The migration positioned Income well for future growth and innovation.
How to deliver better, leaner field serviceKelly Services
This document discusses how outsourcing field service tasks can help medical device companies deliver better and leaner field service. Some key benefits outlined include receiving a one-stop solution and single point of contact, lowering costs through centralized specialist resources, having the ability to scale services at will, receiving a customized solution tailored to a company's specific needs, ensuring quality is measured by outcomes, and gaining access to the best talent when needed. The document concludes with a case study of how one medical device company successfully managed a major voluntary recall through outsourcing.
The document outlines achievements and future plans of the Western Cape Red Tape to Red Carpet initiative. It discusses establishing a central business support helpline and network, streamlining business registration, and overhauling provincial procurement. It also covers improvements to planning and land use processes, environmental regulations, and support for municipalities and entrepreneurs. Looking forward, it proposes continued support through the helpline, implementing regulatory impact assessments, and adopting service standards across districts to reduce application processing times. The overall goal is to make it easier, cheaper and quicker to do business in the Western Cape.
Finance in Cornwall 2017 - Established (>2 Years) Session PKF Francis Clark
This seminar features presentations from sources of grant, debt and equity funding, as well as business support agencies operating in the region. The presentations will be short and sharp giving the delegate a basis for an assessment of which funding stream/funder matches their requirements.
Asadullah Khan has 18 years of experience in sales and marketing for telecom companies in Saudi Arabia. He currently works as a Business Development Manager selling Siemens enterprise communication systems. Some of the projects he has worked on include communication systems for various Saudi ministries and large private sector clients. He has extensive experience obtaining product approvals, developing proposals, and project management.
This document proposes establishing a BPO call center in PURA, Kentucky to provide various call center services including inbound and outbound calls. The goals are to achieve profitability within 3 years, establish long term contracts with 4 clients, and achieve a 95% customer satisfaction rate. The call center will offer services like sales lead generation, market research, and customer support. The proposal outlines the services, business model, marketing and sales strategies, and infrastructure needs.
CarrierBid offers a three step Wireless Expense Management, Wireless Cost Reduction and Mobility Management process that can produce substantial savings on a corporation’s Verizon Wireless, AT&T, T-Mobile or Sprint bills.
Doesn't matter if your company is under contract and no provider change required. 50 or more wireless devices. 10-45% savings potential. No fee if savings threshold isn't met. Limited time commitment required from participating company.
Timothy Halas has over 30 years of experience in information technology and project management. He has held senior level positions at several large companies where he has led strategic initiatives, reduced costs, and improved business processes. He has a proven track record of aligning IT with business objectives.
Welcomm is a communications provider that offers various hosted voice, data, and digital services to support businesses. This bulletin provides an overview of Welcomm's services including hosted voice with Horizon, call reporting with Akixi, digital products like Office 365 and McAfee, and a case study of how Welcomm helped lawn care company GreenThumb reduce telephony costs. The bulletin is intended to keep Welcomm's partners and customers informed of its latest service offerings.
Welcomm is a communications provider that offers various hosted voice, data, and digital services to support businesses. This bulletin provides an overview of Welcomm's services including hosted voice with Horizon, call reporting with Akixi, digital products like Office 365 and McAfee, and a case study of how Welcomm helped lawn care company GreenThumb reduce telephony costs. The bulletin is intended to keep Welcomm's partners and customers informed of its latest service offerings.
Timothy Halas has over 30 years of experience in information technology and project management. He has held senior level positions at several large companies where he has led strategic initiatives, reduced costs, and improved business processes. His experience includes managing networks, telecommunications, and implementing new technology solutions.
Timothy Halas has over 30 years of experience in information technology and project management. He has held senior level positions at several large companies where he has led strategic initiatives, reduced costs, and improved business processes. His experience includes managing networks, telecommunications, and implementing new technology solutions.
Timothy Halas has over 30 years of experience in information technology and project management. He has held senior level positions at several large companies where he has led strategic initiatives, reduced costs, and improved business processes. His experience includes managing networks, telecommunications, and implementing new technology solutions.
Timothy Halas has over 30 years of experience in information technology and project management. He has held senior level positions at several large companies where he has led strategic initiatives, reduced costs, and improved business processes. His experience includes managing networks, telecommunications, and implementing new technology solutions.
Introduction Blackwater Tech Microsoft 365 ERP v1.1Julian Samuels
We integrate or create tailored content-driven solutions as a website stand-alone or integrated within Oracle, SAP, Microsoft Dynamics
365, ERP and CRM platforms, e-Commerce platforms, or even App Development adoption to facilitate a roadmap of incorporating omni-
channel marketing strategies in order to optimize your lead pipeline development and client's digital experience to channel KPI targeted successes using the best in breed UK subject matter experts.
Lapsys Technologies presents storage solutions to Broadbean Technology. The presentation discusses deploying proven leading-edge storage solutions using green technology to promote energy savings and reduce carbon footprint. The project scope includes project management, solution specification, equipment procurement, installation, documentation, and post-implementation support. Key considerations are resilience, scalability, data migration strategy, and backup technology. Lapsys' service delivery approach uses Prince2 methodology and involves scoping the project, selecting suitable products, and specifying components.
CI Phantom Sponsor presentation as at the 11th December 2014 ver 1.0Julian Samuels
The document summarizes a meeting agenda and presentation for a Phantom project sponsor presentation. It includes:
- An overview of the Phantom project to create 60-second whiteboard video tutorials to improve project management and business analysis skills.
- An agenda covering the project status, timeline and budget, topic list, and script verification process.
- Details on the project status showing slippage against plan and budget remaining.
- The definitive topic list and risk/issue statuses.
- Questions from the sponsor regarding candidate recruitment targets and potential to sell the animated videos to other training organizations.
The document discusses applying an agile methodology to a data migration project from Basecamp to SharePoint. It describes agile as an iterative approach involving collaboration between cross-functional teams in sprint sessions to deliver functionality. An agile data migration would involve these teams working in sprints to map data from the old to new systems and transfer it over incrementally. The document outlines the various stages and roles needed in an agile data migration project, including planning, analysis, development, testing, deployment and closing stages.
BCP Expo Presentation and company overview final ver. 1.0Julian Samuels
The document describes Lapsys Providence Suite, a business continuity and contingency planning solution for local governments. It provides an integrated suite of security products, services, and solutions to deliver immediate protection and improve contingency planning processes. The solution aims to reduce complexity, risks, costs and time needed for data protection, security and business continuity management. It includes components like business continuity plans, disaster recovery plans, and continuity of operations plans.
Wooldridge Group - Storyworldwide Presentation v1.0Julian Samuels
The document discusses a virtual NAS storage solution from Lapsys Technologies that provides green technology benefits. Specifically:
1) Lapsys Technologies promotes green technology solutions and reducing carbon footprints through virtualization. Their virtual solutions approach uses cloud technologies and recycling methods.
2) Benefits of Lapsys' green IT approach include inherent power savings and reduced energy consumption through virtualization, resulting in over a 20% reduction in carbon footprint.
3) Lapsys' Powerwise solution allows automated power management of PCs to cut energy costs and help customers reduce their carbon emissions by 20% by 2010 in a simple and inexpensive way.
Lapsys Technologies presented a proposal to provide telecommunications services including landline phones and mobiles to 350 practices over 36 months through About Health. This would save practices an average of 17% on call charges while delivering £218,000 in revenue to About Health. Lapsys outlined the sales process, benefits to practices of simplified billing and support, and implementation strategy. They requested practice contact information and an introduction letter to begin outreach and implementation.
BCP Expo Presentation and company overview final ver. 1.0Julian Samuels
The document describes Lapsys Providence Suite, a business continuity and contingency planning solution for local governments. It provides an integrated suite of security products, services, and solutions to deliver business continuity components for immediate protection and improved processes. The suite also reduces the time required for security deployment and management, lowering risks and costs. It addresses common business disruption threats such as data theft, fires, and transportation delays.
BCP Expo Presentation and company overview final ver. 1.0
About Health presentation v1.0
1. Lapsys Technologies presents to:
About Health - Nigel Grinstead and Bryan Leaker
Presented by: Julian Samuels (Business Relationship and Development)
2. Sales Process
Overview
A. Project Scope/Steps of the Sale
B. Benefits to practices
C. Practice Sign Up
D. Implementation
E. Next Steps
2
Presentation to:
3. Project Scope
3
About (AH) Health will promote Lapsys Technologies as the preferred
Landline Telephones and Mobile provider to each cluster of practices.
Lapsys will manage 360 practices over 36 months period saving circa 17% of
call charges to the practices and deliver 10% of all Bills to About Health
The Telecommunication incentive services are:
Cost savings on Call Charges circa 17%
Cost Savings Landline Rentals circa 12%
Consolidated Mobile Phone Package
4 Steps of the Sale interaction
4. 4 Steps of the Sale interaction
4
1. Draft a letter to each cluster (group of practices) to send to
each practice promoting Lapsys as Landline Telephones and
Mobile provider which will include:
a) Benefits of the packages to the practice
b) Information Request form
2. Lapsys Team having received relevant information to
contact the Practice Manager to arrange phone conversation
3. Call practice where complicated to do a site visit
4. Complete form and advise client of specific savings
Benefits to the Practices
5. Benefits to the Practices
5
1. What we are doing for the practices
2. Benefits of Landline Package
3. Benefits Mobile Package
4. Additional Benefits
5. Other Consideration
Sign Up and Implementation
6. Sign Up and Implementation
Sign Up:
• Preparation of order form
Implementation:
• Timeline for landline migration
• Timeline for call charges migration
• Timeline for mobile provision
• Benefits to About Health 6
7. Benefits to About Health
7
Positive image for About Health – Delivered telecoms savings circa 17% to
each cluster of practices.
Lapsys Technologies will deliver revenue to About Health circa £218,000 after
24 months based on 350 practices being served.
No reliance on About Health resources to support the practices post
implementation.
No reliance on About Health for billing analysis and account administration.
Significant future revenue potential for About Health from additional services
such as IT hardware, IT Support and Telephone system maintenance etc..
Implementation Preparation: Order Process
9. The Team outlined
Dedicated Implementation Team:
• Darren Stevens - Implementation Manager - Croydon
• Kevin Victor - Implementation Manager – East Sussex
• Jonathan Ousey - Implementation Manager – Sheffield
Contact Information:
• Email & Mobile
– Darren Stevens darrens@lapsys.co.uk / 0772 5239742
– Kevin Victor kevinv@lapsys.co.uk / 07954 177782
– Jonathan Ousey jonathano@lapsys.co.uk /0 779 8697890
Implementation strategy9
10. Implementation strategy
How Lapsys will handle the implementation?:
• Segment the practices based on implementation timeline; 6, 12, 18, 24 months
• Build both a territory plan and Key Account plans to enhance our response
time.
• Each Practice will be Project managed by the respective Implementation
Manager to maximize the implementation planning stage, and ensure the
efficient use of time is performed when the practice is least busy.
• Notification of development tracking status of each implementation which can
be accessed centrally using our hosted CRM solution giving a real-time display
of the current stage in the Project Implementation Cycle
Information Required from About Health:10
11. Implementation Information
Information Required from About Health:
• Need a comprehensive list of the practices, contact details (telephone, email,
address) segmented into regional demographic areas.
• Name of Practice Manager and all practice information to be loaded onto our
dedicated Customer Relational Management system.
• Introduction letter to Practices from About Health & Cluster.
• Delivery of 350 practices who will take on Telecommunication services from
Lapsys Technologies.
Prospecting calls to Practice Managers
11
12. Prospecting calls to Practice Managers
The objective of the call is to get 30 minutes of the Practice Manager’s (PM)
time to save the GP Practice circa £2,000 per year of their respective billing:
• Lapsys to lead the initiative of making appointments.
• Aim to book 6 appointments per week.
• Avoid booking appointments during busy periods. For example on Monday or during
an infection outbreak in the area.
• Information form needs to be completed with the practice manager:
– Complete form over the telephone
– Complete during a face to face meeting for complicated cases.
A Recent Case Study conducted revealed that the lead-time for completing questionnaires will be
significantly reduced having first given the PM line sight of the questionnaire prior where details can
be entered and reviewed prior to the appointment date scheduled to go through the questionnaire via
the telephone.
12
13. 13
“The questions were very straight forward and only lasted half an
hour instead of 45 minutes” Vicky Bernard – Portland Medical Centre
It only took ½ an hour to save the practice circa £2K per year.
14. 14
“If you can save the practice 15% of the telecoms cost, then I will
happily change to Lapsys Technologies” Debra Surallic – Moorland
Road Health Centre
15. 15
“If you can save our patients paying premium rate to call the practice,
sort out our extortionate telecommunications contract then we will
change” Dena – Thornton Heath Health Centre
16. • Easy transition as no changes to the telephone handsets are required.
• No capital investment required.
• No user training required as the phone system will not change.
• No site visit required to install equipment as no new equipment is needed.
• Combined billing for both mobile and landlines – easy to deal with.
• Average savings per practice circa 17%.
• Offer the same level of problem resolution Service Level Agreement as BT
underpinned by Qualified Engineers.
• Use of solid dependable telephone carrier.
• 24/7 Support Service Provision.
• Summary and Itemised billing as standard.
• We are capable to address external issues that may impact on the quality of the
telecommunications solution offering as we have a wider knowledge of the ICT
environment.
• Benefits of Mobile Package
Benefits of Landline Package
16
17. • Easy transition with no changes to the Mobile numbers.
• No user training required as the Mobile phone will not change.
• No site visit required to install equipment as no new equipment is needed.
• Combined billing for both mobile and landlines – easy to deal with.
• Average savings per practice circa 17%.
• Use of solid dependable telephone carrier as in Vodafone.
• Summary and Itemised Billing as standard.
• We are capable to address external issues that may impact on the quality of the
telecommunications solution offering as we have a wider knowledge of the ICT
environment.
Optional:
• Access to volume discounted Mobile Handsets with Care Packs.
Benefits of using Lapsys
Benefits of Mobile Package
17
18. Benefits of using Lapsys
• Through the entire project, we will provide a unique Customer Services telephone
number for each practice to use as a single point of contact from 8 AM – 8 PM.
• Provide an Emergency Telephone number direct to BT - 24/7/365 cover.
• We will have a dedicated cluster Implementation Manager to address any aspect of
the solution delivery.
• All calls logged on our ticketing system so that we can track, monitor and solve all
problems to client satisfaction.
• All tickets raised on our system will have a unique ticket ID for reference and
management reporting.
• Commitment to deliver to AH revenue circa £218K over 24 months.
Additional Benefits of partnership support
18
19. 1. Automated Billing platform in place used for other established practices
2. Flexible Billing per practices and per Department, if required.
3. Summary bills
4. Itemised billing
5. Post solution support throughout the duration of the contract
What we are doing for the practices and AH?
Additional Benefits of partnership support
19
20. • Delivering cost savings on line rentals circa 12%
• Delivering cost savings on Landline calls circa 17%
• Delivering cost savings on mobiles circa 17%
• Providing a single point of contact for all telecommunications
requirements.
• Providing quality and reliable telecommunications solutions.
• Delivering to AH revenue circa £218K after 24 months.
• Delivering to AH an ongoing annual revenue circa £116K based on 350
practices being served.
• Other considerations
What we are doing for the practices and AH?
20
21. Other Considerations
• Patient text handling to cancel appointment facility increasing efficiency.
• Flexible Business Support for Continuity should the practice become
unavailable or inaccessible.
So. What We Require From the GP Practices?
21
22. What We Require From the GP Practices
The GP Practice Sign-up agreement:
• Signed agreement form for the Landline and Mobile solution
• Copy of the Terms and Conditions
• Signed copy of direct debit mandate
• Copy of the support escalation process (ESP) and monitoring
• Post commissioning customer survey form
22Lapsys and Associated Companies
24. Summary Outlined:
24
Positive image for About Health – Delivered telecoms savings circa
17% to the clusters.
Lapsys Technologies will deliver to About Health circa £218,000 after 24
months.
Ongoing annual revenue circa £116K based on 350 practices being served.
No reliance on About Health resources to support the practices post
implementation.
No reliance on About Health for billing analysis and account administration.
Significant future revenue potential for About Health from additional services
such as telephone system maintenance, IT hardware procurement, IT Support
, Business Contingency etc.
Next Steps...
25. Next Steps...
25
Presented to About Health – Nigel Grinstead and Bryan Leaker.
Final sign off of the contract on Wednesday 2nd June 2010.
Do you have any questions?
On client engagement today, the Lapsys Technologies team can be instigated
and will be ready to start a week on Monday.
“Lapsys Technologies …Sustainable Business Development,
exceeding client expectations, delivering tomorrow’s
technologies today”
…. End Presentation
Editor's Notes
Introduction to each Lapsys member… Good morning!...I will be leading this presentation today.. My name is Julian Samuels
2
3
Steps of the Sale interaction - Instigation steps - Practical steps to get the practices to sign up to the suggested package.
Benefits proceeding slides
Service delivery timeline
Significant revenue to be delivered to AH after 24 months.
How with intend to implement the services.
We have three Implementation Managers for each cluster.
Some of the Lapsys internal processes that will underpin the implementation.
What we need from AH on implementation initiation.
Additional internal process to handle appointments with the various PM.
It is vital for the PM to have the information ready for Lapsys before the call is made.
We are confident that this level savings will be achieved.
The suggested packages are flexible and can be changed to meet specific requirements.
Key benefits outlined for the landline
Significant benefits to be derived from implementing the suggested package.
In addition to cost savings for the practices and generating revenue for AH, they are other benefits of using Lapsys.
Some additional benefits that will make life easier for the PMs.
Central to the project is the cost savings to the practices and revenue to AH.
Two areas that they may want to consider for efficiency and business continuity.