1. August 2012
Subject: Account Representative Mary Jo Nelson
To Whom It May Concern,
My name is Gene Pagel and I’m the managing Information Technology/Accounting/Membership
Director for the International Union of Operating Engineers- Local 49. As part of my
responsibility for this organization, I work directly with Ms Mary Jo Nelson as the Verizon
Wireless Representative. This working relationship began about 4 ½ years ago when it became
apparent that the cell phone expenditures for the company were getting way out of hand.
Working with Ms Nelson, Local 49 was able to streamline billing, consolidate accounts and turn
the cell phone usage into one plan which covered the geographical area of Minnesota, North and
South Dakota which represents Local 49 jurisdiction and ultimately saved Local 49 thousands of
dollars each fiscal year. As an added bonus, Ms Nelson’s professional attitude and commitment
to customer service allowed numerous hours of my day to be freed up. With her diligent
commitment to training, users for Local 49 received the training necessary to use the phone to
their utmost capabilities. This is a direct result of Ms Nelson’s patience and ability to work with
users over the phone to take care of their problems.
I would not hesitate in recommending Ms Nelson to any company looking for an account
representative with positive attitude, strong commitment to customer service and who listens to
what the customer needs and provides that service in a complete and total professional manner.
Please feel free to contact me directly at (612) 877-3785 should you have any questions about the
working relationship Local 49 has enjoyed with Ms Nelson and Wireless World.
Sincerely,
Gene Pagel
Information Technology/Accounting Director
Local 49