Lallan Kumar Patel is seeking a suitable position where he can deliver quality service and contribute to an organization's progress. He has over 4 years of experience as a field service engineer for Tractors India Private Limited, where he installs, commissions, troubleshoots and repairs Caterpillar electronics diesel engines and generators. He holds a Diploma in Mechanical Engineering and has received extensive training on Caterpillar engines.

1. CURRICULUM VIATE
LALLAN KUMAR PATEL
Mob no.: +91-9660857909
E-Mail: Lkp247@gmail.com
Place: Jaipur, Rajasthan
OBJECTIVE
A smart and result oriented professional aspiring to work in a suitable assignment and
motivating environment to deliver sincere & quality service in time for the progress and
good will of an organization.
SUMMARY
Currently associated with TRACTOR INDIA PRIVATE LIMITED (CATTERPILLAR INC.) as a field
service engineer for DG application & electronics diesel engine equipped with widely
Industrial application engineering equipment with globally OEMs
Gained expose in erection, commissioning and trouble shooting of TIER-III ACERT electronics
diesel engines like CATERPILLAR MAKE C-SERIES, 3300, 3400, 3500 series engines.
In-depth knowledge of working and dynamic of products with demonstrated abilities in
optimizing products performance and efficiency, resource at strategizing technique for
maximum utilization of man power and machinery. A through professional with a proactive
attitude capable of thinking in & out of the box.
ACADEMIC QUALIFICATION
 Diploma in Mechanical Engineering (Specialization in Automobile) from B.T.E. (U.P.) from
Govt. polytechnic Luck now passed in 2011 with 74% marks.
 SSC from UP Board from LMIC, Kushinagar, passed in 2007 with 72%.
 HSC from UP Board from LMIC, Kushinagar, Passed in 2005 with 64%.
INDUSTRIAL TRAINNING
30 days Summer Training at UPSRTC’s work shop, GOMTI NAGAR, LUCK NOW.
TRAINING PROGRAM
Organization: TRACTORS INDIA PVT LTD.
1 Attended 03 months electronics diesel engine & DG dismantle & assembly training at
workshop.
2 Attended Basic Electricals & Electronics Training Program for TIER-III electronics diesel
engine.

2. 3 Attended VTC(safety) training at Agucha conducted by Hindustan Zinc Limited
4 Attended CAT 27/32 engine Asia Pacific Distribution Services training conducted by
CATERPILLAR TRAINER.
CURRENT EMPLOYEE:
Tractors India Private Limited (Power System Solution / INDUSTRIAL SERVICES)
Engineer Customer Support
Nov 2012 – To Present
Current CTC: 3.25 Lacs / year + Incentives + Other allowances
Total experience: 04 years 06 months
JOB RESPONSIBILTIES AT PRESENT:
 Commissioning, Installation, Trouble shooting, Failure analysis, Repair, Replacement
Overhauling of CATTERPILLAR INC. MAKES electronics engines equipped with DG
application & widely industrial application engineering equipment of globally OEMs
M/c as prime mover.
 To receive customer complaints, register, follow up, take corrective action, report
daily /weekly/fortnightly/monthly as per requirement of service in charge.
 To maintain updated MIS regarding area wise population ,competitors status, new
projects, new engine/parts requirements and necessary back required by head office
 Plan, Execute and Monitor Service and customer support activities.
 Keeping regular contact with customer on shop floor to take feedback about
performance of engines.
 Coordinate with CRMsystem & maintain MTTR & ART for customer complaints
received.
 Resolve warranty issues by FAR.
 Promoting sales of genuine CATERPILLAR make spare parts to customers.
 Close interaction and coordination with customer (Hindustan Zinc Ltd and Atlas
copco India Pvt. Ltd) in CSA contract, monthly meeting with customer for smooth &
effective business.
 Efficient in delivering competitive solution through quality & professional service,
quick response to customer.
 Making curtsy visits to ensure customers for best services in the area influencing
them to bring under one roof.
 Analyze the root cause of problem prepare FSR accordingly and follow up for
quotation to be send to customer and time fixation for rectification.
 Planned AMC & CSA contract as per customer’s needs and visited sites,
recommended required parts to customer & Health checkups of engine, required
testing and adjusting of injector’s solenoid etc.
 Operators training towards initial checkups of engine before & after starting the
engine, periodical checkups of some engine’s component like Turbo charger, Water
pump, Harness, Sensors, cooling fan, Self- starter, Alternator etc.
 Extended technical support and ensured high Customer Satisfaction Index.

3. PREVIOUS EMPLOYEE:
M/s Punjab Bevel Gears Limited
POSITION: - JUNIOR ENGINEER
DURATION: - OCTOBER 2011-NOVEMBER 2012
ON-JOB ACHIEVEMENT
 Working as a Junior Engineer in Product Design & Development department.
 Preparing design & drawing of automotive component, process chart, flow chart etc.
SKILL SET:
 Operating System: Good at all computer skills viz office, Excel & PowerPoint.
 Design Software: Auto Cad.
 Application Software: Electronic Technician (CATER PILLAR SERVICE TOOLS)
EXTRA CURRICULUM ACTIVITIES & INTRESTS
 Achieved 1st position in district level examination of “PRATBHA KHOJ CLUB” in 2006
and 2nd position in 2007.
 Playing cricket, listening music, net browsing.
PERSONAL DETAILS
Name : Lallan Kumar Patel
Father’s name : Mr.Prabhu Nath Patel
Mother’s Name : Mrs. Nirmala Devi
Date of birth : 19-07-1990
Nationality : Indian
Marital Status : Single
Sex : Male
Language Known : Hindi & English
Permanent Address:
Vill-Dawanaha,Post-Seorahi,
Distt-Kushinagar,
Pin code:274406 (U.P.)
DECLARATION
I hereby declare that all the above furnished details are true and correct to the best of my
knowledge.
DATE: LALLAN KUMAR PATEL