The six step quick start guide provides instructions to get started with the ActiveHelper LiveHelp system on Drupal: 1. Install the ActiveHelper LiveHelp Server module 2. Configure the domain by adding it 3. Configure an agent by adding them 4. Deploy the tracking block by installing or generating the JavaScript code 5. Get the agent access info from their client info to login to the Support Panel Console software 6. Start tracking domains by enabling it in the Support Panel Console

1. ACTIVEHELPER
LIVE SUPPORT SYSTEM
Quick Start Guide
Six Simple Steps Designed to
Start with our LiveHelp Server
on Drupal

2. ACTIVEHELPER
LIVE SUPPORT SYSTEM
This quick start will help you get started with ActiveHelper LiveHelp
and will walk you through a six simple steps.
Step 1 – Install the Module
Download the ActiveHelper LiveHelp Server Module zip file.
* Sign in on the Drupal admin area and go to the modules view and click over the
option named “Install new module”.
* Then select the module file from you local hard
drive and click over the install button.
* Finally go to the modules view and enable the
LiveHelp Server module.

3. ACTIVEHELPER
LIVE SUPPORT SYSTEM
Step 2 – Configure the Domain
Go to manage domains and click in the option “add domain” to add a new domain.
Add new domain form
You need to use the real
domain name, if you use a
domain description or partial
domain the tracking can’t
work and you don’t see the
chat image in your site.
Domain List

4. ACTIVEHELPER
LIVE SUPPORT SYSTEM
Step 3 – Configure an agent
Go to manage agents and click in the option “add agent” to add a new agent.
Basic Information
Additional Information
Available domains
Also you need to enable the domains in which your agent will
be working.

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LIVE SUPPORT SYSTEM
Step 4 – Deploy the Tracking Block
If the domain name is the same that you server you can install by clicking in the
option "configure "
If you need to configure in a Drupal on a different domain you can download
the block to install in the other site.
To install in a non Drupal domain
you can use the option “Generate”
and then deploy the javascript
tracking code.

6. ACTIVEHELPER
LIVE SUPPORT SYSTEM
Step 5 – Get the agent access info
Go to manage agents and click in the option “client info” to get the agent login info.
You need to download and install the Support
Panel Console Multi Platform from our download
area, the Support Panel is a desktop available for
Windows and MAC.
Start the Support Panel
Copy the connection info from the
client info option to the Support
Panel Console.

7. ACTIVEHELPER
LIVE SUPPORT SYSTEM
Step 6
Start the tracking of all your domains
You can get a User Guide for
the Support Panel Console in
our site.