Lisa Davis has over 20 years of experience in strategic account management and client services roles within the logistics and delivery sector. She is currently a Senior Business Development Manager at Hermes Parcelnet, where she retains and develops strategic clients, prepares contractual agreements, conducts board-level reviews, and manages operational costs and profitability. Prior roles include Strategic Account Manager at City Link, Client Director at UK Mail Ltd, Business Development Manager at The DX Group, Depot Sales Manager at City Link/Target Express, and Regional Sales Manager at Business Post Ltd. She has a track record of growing accounts, negotiating contracts, and achieving revenue targets through new business development and organic growth.

1. Lisa Davis
Curriculum Vitae
Address: 24 CurlbrookClose
Wootton Fields
Northampton
NN4 6BS
Email: lisa.davis1001@gmail.com
Mobile: 07794 426484
Dependants 2
Nationality: British
Personal Profile
I am highlyresults focusedand enjoyworking within a pressurisedenvironment. I have a determination to succeedand am
confident in myownability. I pursue mygoalswith determination and commitment whilst beingable to displayleadership
in a motivational andinspirational manner, encouragingloyaltyinbothcustomers and colleagues. I am passionate about
the deliveryof strategic account management combinedwiththe highest levels of client service to bothinternal and
external customers at all times. Mystyle is direct andI workwith honestyand integrityat all times.
Skills
 A positive approach to work that focuseson developing long termsolutions andcreative problemsolving.
 Consistent achievement of personal objectives whilst supporting others in achievingtheirs.
 Extensive knowledge andexperience withinboththe commercial andoperational functions.
 Excellent communicationskills at all levels sharing information conciselyand coherently.
 Strong abilityto developandgrow keybusiness relationships.
 Creation ofAccount Governance Programme rolledout andmaintained withinCustomer Operations Managers.
Employment History
Hermes Parcelnet
Senior Business Development Manager 2013 – present
 Retainanddevelop strategic keyexisting clients (inexcess of3.5m) and leada range of businessinitiatives and
new products through to implementation.
 Prepare & maintaincontractual agreements for eachclient to include Forecast Volumes, service level
agreements, Rates and anyassociate penalties.
 Conduct regular meetings at boardlevel witheach client to reviewservice, performance & taking corrective
actionwhere adverse trends are evident.
 Responsibilityfor prompt payment of accounts, avoidance of baddebt ensuringthat Hermes’ cashposition is not
jeopardised.
 Liaising withOperational & Systems Management to recommendworkable solutions to service level recovery
programmes.
 Build and maintain strong relations withinternal keystake holders alongwith externalthird parties where
appropriate.
 To be in control ofthe operational costs associatedwith your portfolioalongwithits commercial profitabilityand
P&L.
 Annual negotiationof contracts with associated RPI increasesensuring the Legal team has all that is requiredto
provide the appropriate documentation to be agreedbybothparties.

2. City Link
Strategic Account Manager 2012 – 2013
 To strategic allywork inpartnershipwiththe largest CityLink customer Amazon(18m) along with AtomLogistics
(5m)
 Managingproduct growthand revenue opportunitiesthroughnew businessinnovationandlogistical solutions
tailoredto the customer.
 To increase the scope andprofitability of the contracts during their term maximising CityLinks commercial
position whilst minimisingrisk.
 Annual negotiations onprice andlogistical profit and loss.
 Networking internallywithkeydirectors of CityLinks business inorder to support the needs of the customer
whilst effectivelymanaging costs and expectation.
 Identifyand establish the endto endneed ofthe customer providing comprehensive action plans for on-going
improvements and achievement.
 Manage dailyforecasting against actual performance, ensuring all peaks are managedthroughplanning with
operations for vehiclesandadequate staffing levels.
UK Mail Ltd
Client Director 2008 - 2012
 To manage anddevelop a partnership withanevolvingportfolio ofbusiness critical accounts delivering a unified
UK Mail approach.
 Through managingJohnLewis inmyportfolio for 2 years, the revenue grew from 2.6m to 5.8 annually.
 Created Customer OperationManagers role to include on-goingmentoringandmanagement of the Account
Governance Programme.
 Monthlyreviews ofCustomer Operations Managers to manage andreviewKPI’s.
 Identifyopportunities within customers to improve profit or increase revenue byestablishing the needs of the
customer with complete action plans for achievement.
 Produce Account Management programmesfor eachaccount andprovide evidence of innovationandproduct
development to continuouslyimprove customer relations.
 Participate fullyinthe establishment of all newcustomers introducedbythe Client Development Manager Team
to facilitate assessment and allocationas appropriate after the first 4 months.
 Move toward more senior strategic discussions following timely resolution of operational issues.
 Lead tenders for renewals andnew businessopportunitiesengaging keyinternalstakeholders.
 Provide accurate andtimelyforecasts of the customer volumes onanon-going basis to assist operational
planning.
 Build strong relationships with allinternal departments.
 To identifyandlead the resolutionof anyissues resultingfrom practiceswithin UKMail withurgency, engaging
with all relevant stakeholders.
The DX Group
Business Development Manager
2007 - 2008
 Management ofa portfolioof accounts within the Retail andTravel sector withanannual target of 6.5 million
 Identifygrowthopportunitiesto achieve revenue targets
 Implement annualrate increasesaccordingto volume trends
 Manage and develop the customer service support from the centralcentre to the customer througheffective
communication
 Liaison betweenthe billing department and the customer to eradicate outstandingissues
 Regular meetings withoperationalcolleaguesto communicate the ever changing customer requirements
City Link/Target Express
Depot Sales Manager
2004 - 2007
 Responsibilityfor the revenue growththroughnew business wins andorganic growth fromthe existingcustomer
base achievingweekly, quarterlyandannual revenue targets.

3.  Weeklymeetings withthe Depot operations teams to communicate the existing customer requirements whilst
agreeingnew customer arrangements
 Management ofIndoor Sales Executives in line with KPI’s and targets.
 To visit and manage the Depots 65 customers inline withthe Customer Relations Programme
 Negotiation ofannual rate increases at Director Level withthe implantation of the appropriate documentation
Business Post Ltd
Regional Sales Manager
1997 -2004
 Direct responsibilityfor 14 sales executives including 3 franchisedlocations
 Ensure business targets were met withwhilst implementationof a Performance Management Programme for
under achievers
 Account management ofthe region’s top10 customers
 Implement rate increaseswhere the yieldfell below the companies KPI’s
 Understand the customer strategyandgainfullforecasts for peak