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IT ASSET MANAGEMENT WITH GLPI

      ´
   Goneri Le Bouder and Walid Nouh




           LinuxTag 2011

      GLPI and FusionInventory
A BOUT US : WALID N OUH




  IT MANAGEMENT CONSULTANT
      GLPI core developer
      FusionInventory project co-leader
      Rollerskate fanatic
      Work at TECLIB’, Brussels, Belgium
´
A BOUT US : G ON E RI L E B OUDER



   F REE SOFTWARE ENTHUSIAST
      Debian Developer
      Perl Monger
      Former OCS Inventory developer
      FusionInventory project co-leader
      Work at TECLIB’, Paris, France
      and an awful french accent
O UTLINE

  W HAT IS GLPI FOR ?

  I NSTALLATION / A RCHITECTURE ?

  C OLLECT YOUR INFORMATIONS

  I NTEGRATION

  AUTHORISATION

  S ERVICE D ESK

  W HAT ELSE

  Q UESTIONS
W HAT IS GLPI FOR ?




                      T HE IT CROWD
                         How many server still run with 2GB
                         of memory?
                         Do we still have those old Toshiba
                         laptops?
                         Do our servers have the lastest
                         security fixes?
W HAT IS GLPI FOR ?




     T HE S ERVICE D ESK TEAM
        Is Mr Smith computer’s harddrive full?
        What is my intervention planning?
        The printer ink cartridge is running
        low on the second floor!
W HAT IS GLPI FOR ?




                      T HE USERS
                         Why can’t I print?
                         Why can’t I send email anymore?
                         Are the IT guys really processing my
                         request?
W HAT IS GLPI FOR ?




     T HE MANAGEMENT
        How many request per day processed by our support team?
        What is our users satisfaction’s level?
        I need more dashboards!
W HAT IS GLPI FOR ?




                      T HE PURCHASING DEPARTMENT
                         How much did we spend last year
                         with IBM?
                         Is the paternship with Oracle still
                         running?
                         How many and where are the assets
                         bought with last year budget?
O UTLINE

  W HAT IS GLPI FOR ?

  I NSTALLATION / A RCHITECTURE ?

  C OLLECT YOUR INFORMATIONS

  I NTEGRATION

  AUTHORISATION

  S ERVICE D ESK

  W HAT ELSE

  Q UESTIONS
I NSTALLATION




  E ASY STEP
     Common web application
     Very few OS dependencies
     Extract, run the wizard, done!
A RCHITECTURE




            H OW DOES IT SCALE ?
A RCHITECTURE




            H OW DOES IT SCALE ?
                Existing large installation of GLPI
                up to 130K computers inventoried
                1 million computers referenced so far and still
                growing
O UTLINE

  W HAT IS GLPI FOR ?

  I NSTALLATION / A RCHITECTURE ?

  C OLLECT YOUR INFORMATIONS

  I NTEGRATION

  AUTHORISATION

  S ERVICE D ESK

  W HAT ELSE

  Q UESTIONS
C OLLECT YOUR INFORMATION
C OLLECT YOUR INFORMATION




            I NPUTS
                Desktop computers and server
                Network devices
                Data coming from legacy systems
                Financial informations
                ...
C OMPUTER




    E ASY STEP
       Agent packaged for most of the OSes
       Ready to use, no build, no dependency!
N ETWORK DEVICES




    ROUTERS , SWITCHS , PRINTERS ...
    F USION I NVENTORY DO IT REMOTELY FOR YOU
       Nothing to install
       Network scan to identify asset
       Use SNMP to collect information
N ETWORK DEVICES




    PRINTERS

       Cartridge ink levels
       Counters and statistics
O UTLINE

  W HAT IS GLPI FOR ?

  I NSTALLATION / A RCHITECTURE ?

  C OLLECT YOUR INFORMATIONS

  I NTEGRATION

  AUTHORISATION

  S ERVICE D ESK

  W HAT ELSE

  Q UESTIONS
E XISTING SYSTEMS




  W HAT ABOUT MY CURRENT SYSTEM ?
     Financial informations
     Licenses
     Helpdesk
A PPLICATION INTEGRATION




                           WAIT, SOME TOOLS ARE
                           ALREADY RUNNING HERE !
                           H OW TO INTERACTE WITH
                           THEM ?

                              Webservice interface
                              API for updates
                              CSV import/export
A PPLICATION INTEGRATION : PLUGINS




                    A LARGE COLLECTION OF
                    EXTENSIONS

                       Add load of new features
                       Tight integration in GLPI
                       Powerfull API
GLPI, ALL IN ONE




                   T HE ASSET TIMELINE
                      Past: history
                      Current: inventory
                      Future: warranty, contracts
GLPI, ALL IN ONE




                   H ELPDESK FOR EVERYONE
                      Tickets on assets
GLPI, ALL IN ONE




                   ACCURATE STATISTICS
                      25% of last year laptops have
                      harddrive failure !
                      How many incidents are resolved by
                      using VNC ?
O UTLINE

  W HAT IS GLPI FOR ?

  I NSTALLATION / A RCHITECTURE ?

  C OLLECT YOUR INFORMATIONS

  I NTEGRATION

  AUTHORISATION

  S ERVICE D ESK

  W HAT ELSE

  Q UESTIONS
AUTHORISATION



            NATIVE LDAP     SUPPORT

                Strong LDAP integration
                LDAP v3 compatible
                Active Directory, OpenLDAP ...


            OTHER AUTHENTICATION METHODS
                POP3
                IMAP
AUTHORISATION




            S INGLE S IGN O N TOO !
                WebSSO
                CAS
AUTHORISATION




  E NTITIES
      Independent administrative entity
      Can be mapped on your LDAP organisation
      Contain assets and tickets
H ABILITATIONS : ORGANIZATIONAL CHART
AUTHORISATION




  P ROFILE
      More than 100 rights
      Habilitation : a profile on an entity
AUTHORISATION : E XAMPLE




  Let’s take an example.
E NTITIES : E XAMPLE




                       T HE CEO
                          Manage the company
AUTHORISATION : E XAMPLE




                           T HE CTO
                              Can do whatever he
                              wants in the IT
                              department
AUTHORISATION : E XAMPLE




                           P RESS OFFICER
                              Watches everything
                              Generates charts and
                              dashboards
AUTHORISATION : E XAMPLE




                           S ECURITY OFFICER
                              Regulates the
                              processes
                              Can have a look on
                              everything
AUTHORISATION : E XAMPLE




                           T HE SUPPORT ENGINEER
                              Can only sees and
                              answers users requests
AUTHORISATION : P ROFILE
O UTLINE

  W HAT IS GLPI FOR ?

  I NSTALLATION / A RCHITECTURE ?

  C OLLECT YOUR INFORMATIONS

  I NTEGRATION

  AUTHORISATION

  S ERVICE D ESK

  W HAT ELSE

  Q UESTIONS
S ERVICE D ESK : THE BIG PICTURE
S ERVICE D ESK : THE BIG PICTURE




                            ITIL V 1 COMPLIANT
                               SLA
                               user satisfaction
                               Incident management
                               Business rules
                               Notifications,
                               multilingual support
S ERVICE D ESK : THE INTERFACES 1/2




                           W EB INTERFACES
                               End user simplified
                               interface
                               Standard interface
                               Smartphones interface
S ERVICE D ESK : THE INTERFACES 2/2


                           W EBSERVICES
                               To integrate GLPI in
                               another system
                               To push tickets into
                               another helpdesk
                               software
                               Or the opposite


                           M AIL
                               Send notifications
                               Add and update tickets
S ERVICE D ESK : THE INTERFACES 2/2


                           W EBSERVICES
                               To integrate GLPI in
                               another system
                               To push tickets into
                               another helpdesk
                               software
                               Or the opposite


                           M AIL
                               Send notifications
                               Add and update tickets
S ERVICE D ESK : REPORTING
O UTLINE

  W HAT IS GLPI FOR ?

  I NSTALLATION / A RCHITECTURE ?

  C OLLECT YOUR INFORMATIONS

  I NTEGRATION

  AUTHORISATION

  S ERVICE D ESK

  W HAT ELSE

  Q UESTIONS
W HAT E LSE ?
GLPI




  A NONPROFIT ORGANISATION
       Indepnet, a french nonprofit association
       Since 2002
GLPI



  T WO INDEPENDANT PROJECTS LEADERS
                       ´
       Jean-Mathieu Doleans
       Julien Dombre


  C ONTRIBUTORS AND DEVELOPERS
       Developers and contributors
       Plugins developers
       Translators
GLPI



  T WO INDEPENDANT PROJECTS LEADERS
                       ´
       Jean-Mathieu Doleans
       Julien Dombre


  C ONTRIBUTORS AND DEVELOPERS
       Developers and contributors
       Plugins developers
       Translators
GLPI




       GLPI B USINESS PARTNERS
          Agreement between the association
          and IT partners
          Partners bring money, support and
          code
F USION I NVENTORY

  A SISTER PROJECT
      Created by some people of the GLPI community
      Strong relationship with GLPI


  A COMMUNITY
      More than 10 people involved and growing!
      Supported by 2 companies


  B UT ALSO
      Open minded : other projects are welcomed!
      Agent already used by third party projects
F USION I NVENTORY

  A SISTER PROJECT
      Created by some people of the GLPI community
      Strong relationship with GLPI


  A COMMUNITY
      More than 10 people involved and growing!
      Supported by 2 companies


  B UT ALSO
      Open minded : other projects are welcomed!
      Agent already used by third party projects
F USION I NVENTORY

  A SISTER PROJECT
      Created by some people of the GLPI community
      Strong relationship with GLPI


  A COMMUNITY
      More than 10 people involved and growing!
      Supported by 2 companies


  B UT ALSO
      Open minded : other projects are welcomed!
      Agent already used by third party projects
O UTLINE

  W HAT IS GLPI FOR ?

  I NSTALLATION / A RCHITECTURE ?

  C OLLECT YOUR INFORMATIONS

  I NTEGRATION

  AUTHORISATION

  S ERVICE D ESK

  W HAT ELSE

  Q UESTIONS
T HANKS
     Purchasing: http:
     //www.flickr.com/photos/epsos/5394616925/
     LDAP: http://www.flickr.com/photos/
     heyrocker/2954514315/
     SSO: http://www.flickr.com/photos/13519089@
     N03/1380483002/
     User picture: http://www.flickr.com/photos/
     wonderlane/5043174502/
     Manager: http://www.flickr.com/photos/
     eastcapital/5228405457/
     Server: http:
     //www.flickr.com/photos/sylvar/31436963/
     Helpdesk: http://www.flickr.com/photos/
     runlevel0/2196587153/
     Database: http://www.flickr.com/photos/
     garryknight/5476230085/
     Information: http://www.flickr.com/photos/

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Linuxtag 2011-it-asset-management-glpi-fusioninventory

  • 1. IT ASSET MANAGEMENT WITH GLPI ´ Goneri Le Bouder and Walid Nouh LinuxTag 2011 GLPI and FusionInventory
  • 2. A BOUT US : WALID N OUH IT MANAGEMENT CONSULTANT GLPI core developer FusionInventory project co-leader Rollerskate fanatic Work at TECLIB’, Brussels, Belgium
  • 3. ´ A BOUT US : G ON E RI L E B OUDER F REE SOFTWARE ENTHUSIAST Debian Developer Perl Monger Former OCS Inventory developer FusionInventory project co-leader Work at TECLIB’, Paris, France and an awful french accent
  • 4. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  • 5. W HAT IS GLPI FOR ? T HE IT CROWD How many server still run with 2GB of memory? Do we still have those old Toshiba laptops? Do our servers have the lastest security fixes?
  • 6. W HAT IS GLPI FOR ? T HE S ERVICE D ESK TEAM Is Mr Smith computer’s harddrive full? What is my intervention planning? The printer ink cartridge is running low on the second floor!
  • 7. W HAT IS GLPI FOR ? T HE USERS Why can’t I print? Why can’t I send email anymore? Are the IT guys really processing my request?
  • 8. W HAT IS GLPI FOR ? T HE MANAGEMENT How many request per day processed by our support team? What is our users satisfaction’s level? I need more dashboards!
  • 9. W HAT IS GLPI FOR ? T HE PURCHASING DEPARTMENT How much did we spend last year with IBM? Is the paternship with Oracle still running? How many and where are the assets bought with last year budget?
  • 10. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  • 11. I NSTALLATION E ASY STEP Common web application Very few OS dependencies Extract, run the wizard, done!
  • 12. A RCHITECTURE H OW DOES IT SCALE ?
  • 13. A RCHITECTURE H OW DOES IT SCALE ? Existing large installation of GLPI up to 130K computers inventoried 1 million computers referenced so far and still growing
  • 14. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  • 15.
  • 16. C OLLECT YOUR INFORMATION
  • 17. C OLLECT YOUR INFORMATION I NPUTS Desktop computers and server Network devices Data coming from legacy systems Financial informations ...
  • 18. C OMPUTER E ASY STEP Agent packaged for most of the OSes Ready to use, no build, no dependency!
  • 19. N ETWORK DEVICES ROUTERS , SWITCHS , PRINTERS ... F USION I NVENTORY DO IT REMOTELY FOR YOU Nothing to install Network scan to identify asset Use SNMP to collect information
  • 20. N ETWORK DEVICES PRINTERS Cartridge ink levels Counters and statistics
  • 21. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  • 22. E XISTING SYSTEMS W HAT ABOUT MY CURRENT SYSTEM ? Financial informations Licenses Helpdesk
  • 23. A PPLICATION INTEGRATION WAIT, SOME TOOLS ARE ALREADY RUNNING HERE ! H OW TO INTERACTE WITH THEM ? Webservice interface API for updates CSV import/export
  • 24. A PPLICATION INTEGRATION : PLUGINS A LARGE COLLECTION OF EXTENSIONS Add load of new features Tight integration in GLPI Powerfull API
  • 25. GLPI, ALL IN ONE T HE ASSET TIMELINE Past: history Current: inventory Future: warranty, contracts
  • 26. GLPI, ALL IN ONE H ELPDESK FOR EVERYONE Tickets on assets
  • 27. GLPI, ALL IN ONE ACCURATE STATISTICS 25% of last year laptops have harddrive failure ! How many incidents are resolved by using VNC ?
  • 28. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  • 29. AUTHORISATION NATIVE LDAP SUPPORT Strong LDAP integration LDAP v3 compatible Active Directory, OpenLDAP ... OTHER AUTHENTICATION METHODS POP3 IMAP
  • 30. AUTHORISATION S INGLE S IGN O N TOO ! WebSSO CAS
  • 31. AUTHORISATION E NTITIES Independent administrative entity Can be mapped on your LDAP organisation Contain assets and tickets
  • 32. H ABILITATIONS : ORGANIZATIONAL CHART
  • 33. AUTHORISATION P ROFILE More than 100 rights Habilitation : a profile on an entity
  • 34. AUTHORISATION : E XAMPLE Let’s take an example.
  • 35. E NTITIES : E XAMPLE T HE CEO Manage the company
  • 36. AUTHORISATION : E XAMPLE T HE CTO Can do whatever he wants in the IT department
  • 37. AUTHORISATION : E XAMPLE P RESS OFFICER Watches everything Generates charts and dashboards
  • 38. AUTHORISATION : E XAMPLE S ECURITY OFFICER Regulates the processes Can have a look on everything
  • 39. AUTHORISATION : E XAMPLE T HE SUPPORT ENGINEER Can only sees and answers users requests
  • 41. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  • 42. S ERVICE D ESK : THE BIG PICTURE
  • 43. S ERVICE D ESK : THE BIG PICTURE ITIL V 1 COMPLIANT SLA user satisfaction Incident management Business rules Notifications, multilingual support
  • 44. S ERVICE D ESK : THE INTERFACES 1/2 W EB INTERFACES End user simplified interface Standard interface Smartphones interface
  • 45. S ERVICE D ESK : THE INTERFACES 2/2 W EBSERVICES To integrate GLPI in another system To push tickets into another helpdesk software Or the opposite M AIL Send notifications Add and update tickets
  • 46. S ERVICE D ESK : THE INTERFACES 2/2 W EBSERVICES To integrate GLPI in another system To push tickets into another helpdesk software Or the opposite M AIL Send notifications Add and update tickets
  • 47. S ERVICE D ESK : REPORTING
  • 48. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  • 49. W HAT E LSE ?
  • 50. GLPI A NONPROFIT ORGANISATION Indepnet, a french nonprofit association Since 2002
  • 51. GLPI T WO INDEPENDANT PROJECTS LEADERS ´ Jean-Mathieu Doleans Julien Dombre C ONTRIBUTORS AND DEVELOPERS Developers and contributors Plugins developers Translators
  • 52. GLPI T WO INDEPENDANT PROJECTS LEADERS ´ Jean-Mathieu Doleans Julien Dombre C ONTRIBUTORS AND DEVELOPERS Developers and contributors Plugins developers Translators
  • 53. GLPI GLPI B USINESS PARTNERS Agreement between the association and IT partners Partners bring money, support and code
  • 54. F USION I NVENTORY A SISTER PROJECT Created by some people of the GLPI community Strong relationship with GLPI A COMMUNITY More than 10 people involved and growing! Supported by 2 companies B UT ALSO Open minded : other projects are welcomed! Agent already used by third party projects
  • 55. F USION I NVENTORY A SISTER PROJECT Created by some people of the GLPI community Strong relationship with GLPI A COMMUNITY More than 10 people involved and growing! Supported by 2 companies B UT ALSO Open minded : other projects are welcomed! Agent already used by third party projects
  • 56. F USION I NVENTORY A SISTER PROJECT Created by some people of the GLPI community Strong relationship with GLPI A COMMUNITY More than 10 people involved and growing! Supported by 2 companies B UT ALSO Open minded : other projects are welcomed! Agent already used by third party projects
  • 57. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  • 58. T HANKS Purchasing: http: //www.flickr.com/photos/epsos/5394616925/ LDAP: http://www.flickr.com/photos/ heyrocker/2954514315/ SSO: http://www.flickr.com/photos/13519089@ N03/1380483002/ User picture: http://www.flickr.com/photos/ wonderlane/5043174502/ Manager: http://www.flickr.com/photos/ eastcapital/5228405457/ Server: http: //www.flickr.com/photos/sylvar/31436963/ Helpdesk: http://www.flickr.com/photos/ runlevel0/2196587153/ Database: http://www.flickr.com/photos/ garryknight/5476230085/ Information: http://www.flickr.com/photos/