This document provides instructions for Help Desk Administrators to add new users by entering a URL and credentials, clicking on the administrator and user options, filling out a new user form with profile and location information, adding the user to a profile and group, and following steps to assign the user to a department and get reports on their status by downloading files.

1. Help Desk Administrator access
Presented By:
Sharath K R

2. agenda
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Enter the URL, User name and Password
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Click on administrator and click on user
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Fill the new user form
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Profile setup
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Add the location information
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Add user into profile and group
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Follow the steps to the add the new user into

3. Enter the URL, User Name and Password

4. Click on administrator and click on user

5. Click on add user

6. Fill the form and click on add

7. Again got to user present in the administrator

8. Search the user(1) and click(2)

9. Add the profile to the new user

10. Add the more information

11. Add the user into particular group

12. Follow the steps to add the rules

13. Assign the user to the respective Dept. criteria.

14. Follow the steps to the get report

15. Get the report according to the
status
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Click green circle(2) for download the file.

16. Thank You