The document discusses different IT job roles and the personal characteristics that help employees perform those roles effectively. Software engineers need teamwork, organization, communication skills, and experience to collaborate well and solve problems fast. Technical support employees must have strong communication, problem-solving abilities, and technical knowledge to resolve customer issues quickly. Web developers benefit from creativity, problem-solving skills, and an understanding of web technology to produce high quality, unique work. Technical sales representatives require business awareness, independence, and communication skills to expand their customer base and independently sell tailored products and services.

1. LINKING PERSONAL CHARACTERISITICS TO JOBS IN THE IT INDUSTRY
IT JOB ROLE CHARACTERISTIC HOW DOES IT HELP DO
THE JOB – WHY IS IT
IMPORTANT
Software Engineer
Software engineers
design, develop and
test software to make
programs work on
computer systems.
They also maintain
the software to keep
it running smoothly.
 Teamwork
 Organised
 Good communication
 Previous experience in
IT industry
 Information is passed
through the team, ensuring a
fast-paced environment. It
also allows a collaboration of
ideas to solve a problem.
 This will allow the Software
Engineer to be able to find
everything he needs
immediately.
 It allows a collaboration of
ideas to solve a problem
 This will allow the said
employee to have more
confidence with his work; it
will also eliminate the need
for extensive training.
Technical Support
These employees
mainly deal and help
with un satisfied
customers by
troubleshooting and
problem solving. This
may be software and
hardware issues.
 Good communication
 Good problem solver
 Up-to-date with
technology
 It allows a collaboration of
ideas to solve a problem.
 It will allow problems to be
solved faster giving the
company a good reputation.
 This will allow the support to
give advice over different
operative systems as well as
a quick response.
Web Developer
A web developer is a
programmer, to test
and see the functions
of how a website
operates. The main
skill that is involved is
html. Text editors and
databases are used
for this.
 Creative
 Problem solver
 Understanding of
web-technology
 This will allow the finished
piece of work to be unique
and will also give the worker
a high reputation for good
quality work.
 It will allow problems to be
solved faster
 This will allow the developer
to use the full amount of
features the programs he use
have to offer
Technical Sales
These people provide
advice to customers
about technical
information about
technology and
services they provide.
This benefits the
business by getting
more sales. They
also may train other
staff and add up all
the calculations of
sales.
 Business awareness
 Independence skills
 Communication skills
(persuasion)
 Mobility/Flexibility
 This would allow the sales
representative to expand his
customer range by selling
products suited to
businesses
 This will allow the
representative to work on his
own to sell a product to a
customer.
 This will allow the person to
be able to sell the selected
goods to people who would
not get them usually.
 This allows the sales person
to be able to go out of his
way for the
customer/employer no matter
what is needed.