Kristine Hall has experience providing excellent patient care and service in a clinical setting. Her skills include greeting patients, preparing exam rooms, assisting the provider during patient visits, scheduling follow-ups and testing, answering patient questions, obtaining insurance authorizations, relaying test results to patients, and following safety guidelines. She is also able to multitask, problem solve, communicate effectively with patients and staff, and maintain a high level of quality service even in stressful situations.

1. Kristine Hall - Experience and Skill Set
 Demonstrates a high commitment to excellence in service and quality through interactions
with patients, families, referring physicians, hospitals and other healthcare providers.
 Interacts directly with providers and patients in clinical setting, completes clinical tasks
which include, but not limited to, obtaining vital signs, preparing and cleaning exam rooms,
and rooming patients.
 Professionally greets and arrives patients for their clinic visits; confirms patient registration,
insurance, demographics, and collects co-pays.
 Prepares medicalrecords for clinic visits by making certain all paperwork is complete, and
test results are available and ready for provider prior to seeing the patient.
 Assists provider during clinic visits with exams, paperwork, phone calls, faxing and coping of
material, filling out scripts and lab orders, and conveying instructions to patients.
 Schedules return visits and ancillary testing, and arranges referrals.
 Answers basic questions from patient/family regarding treatments,diagnoses, and procedures
in understandable language.
 Obtains pre-certification and prior authorizations for procedures and specialty drugs.
 Routinely relays test results and the subsequent physician instructions to patients using
understandable language.
 Relays patient’s needs, questions, and concerns to provider, and solves problems through
executing direction.
 Follows infection control and safety guidelines.
 Arranges prescription refills.
 Answers phones cheerfully and professionally, schedules appointments, answers questions,
and routes calls.
 Regularly develops and types physician correspondence to patients, patient’s employers, and
other healthcare organizations.
 Provides excellent customer service through effective communication, actively listening,
adapting, collaborating, calming patients and resolving their problems, easily and
compassionately handling difficult personalities, and maintaining patient confidentially as
required by HIPAA.
 Multitasks, organizes, prioritizes, and problem solves.
 Recognized for outgoing and empathetic personality; reaches high quality service levels with
ability to handle stressful situations effectively, while executing multiple tasks
simultaneously.