This document summarizes research on gambling behaviors and risks among gaming workers in British Columbia. Key findings include:
- Gaming workers have higher rates of gambling and problem gambling than the general public.
- Protective workplace factors like policies, training, and responsible gambling advisors can help lower risks, but have less impact on moderate and high-risk workers.
- Risk factors include frequent exposure to gambling at work and encouragement from colleagues.
- The BCLC is taking actions like enhancing training, developing new resources, updating policies, and conducting further research to better support gaming workers.
1) The document discusses the good, bad, and ugly aspects of social casino gaming. Studies show social casino games can potentially increase gambling behaviors through normalization and perception of skill, but may also decrease urges to gamble for some and promote reverse migration away from gambling.
2) Micro-transactions within social casino games are a strong predictor of migration to real-money gambling. However, social casino games may also provide benefits like reducing urges to gamble through skill-building and social motives.
3) While social casino games influence on gambling is complex, their widespread use by youth and potential to promote problematic behaviors raise regulatory questions around age verification and monetization techniques within the games.
Daily fantasy sports wagering involves participants selecting players and accumulating points based on their real-life statistical performances over short-term periods like a week or day. While proponents argue it takes skill rather than chance, others believe it resembles sports betting. There is some empirical evidence that fantasy sports participation, especially when money is involved, is associated with increased risk of problem gambling behaviors among college students and adolescents. Overall the legal status of daily fantasy sports remains unclear and debated.
The document discusses research on online gambling behavior. It summarizes previous research that used daily aggregates from online gambling data to identify behavioral markers of risky gambling. It then describes current research analyzing behavioral data from PlayNow, British Columbia's online gambling platform. This research examines behavioral indicators like chasing losses by increasing bet sizes. It finds some players exhibit chasing behaviors more frequently than others. The presentation outlines challenges in identifying at-risk players and areas for further research, such as predictive modeling and analyzing speed of betting.
Sally Gainsbury and Keith Whyte. The Next Horizon: Social Casino Games and Re...Horizons RG
Sally Gainsbury and Keith Whyte. The Next Horizon: Social Casino Games and Responsible Gaming
Session 8A
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
This document discusses research conducted by BCLC to better understand players' perspectives on responsible gambling. It shares insights from focus groups on BCLC's GameSense responsible gambling brand and segments players based on their responsible gambling behaviors and attitudes. The segmentation identified five player types ranging from those who are highly involved in gambling but acknowledge responsible gambling to those with low gambling exposure and involvement. The research aims to help BCLC integrate responsible gambling insights into its business strategy and further its player understanding.
Don Feeney: What the Public Thinks (and Why it Matters)Horizons RG
Don Feeney: What the Public Thinks (and Why it Matters)
Session 7A
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
- The document discusses evaluating responsible gambling programs and initiatives. It provides an overview of the Reno model for developing responsible gambling strategies using scientific principles and evaluation. It also summarizes research on various responsible gambling tools and programs, finding limited but promising evidence. Evaluation of initiatives like GameSense at Plainridge Park Casino in Massachusetts is discussed as important to understanding responsible gambling impacts.
Dr. Dan Brown, Kevin Harrigan & Melissa Sleightholm Horizons RG
This document summarizes a collaborative research project between the University of Waterloo, the Ontario Lottery and Gaming Corporation (OLG), and other partners to develop labels for slot machines that provide players with information about three key structural characteristics: play experience, bonus round frequency, and hold percentage. It describes the multi-stage design and testing process, which included focus groups with players and stakeholders to determine what information should be included and how it should be displayed. It outlines the research methodology, including pre- and post-testing of players' knowledge and machine usage data collection. The goal is to help players make more informed choices by understanding differences between machines. Challenges of conducting a long-term field study with multiple partners are also discussed
1) The document discusses the good, bad, and ugly aspects of social casino gaming. Studies show social casino games can potentially increase gambling behaviors through normalization and perception of skill, but may also decrease urges to gamble for some and promote reverse migration away from gambling.
2) Micro-transactions within social casino games are a strong predictor of migration to real-money gambling. However, social casino games may also provide benefits like reducing urges to gamble through skill-building and social motives.
3) While social casino games influence on gambling is complex, their widespread use by youth and potential to promote problematic behaviors raise regulatory questions around age verification and monetization techniques within the games.
Daily fantasy sports wagering involves participants selecting players and accumulating points based on their real-life statistical performances over short-term periods like a week or day. While proponents argue it takes skill rather than chance, others believe it resembles sports betting. There is some empirical evidence that fantasy sports participation, especially when money is involved, is associated with increased risk of problem gambling behaviors among college students and adolescents. Overall the legal status of daily fantasy sports remains unclear and debated.
The document discusses research on online gambling behavior. It summarizes previous research that used daily aggregates from online gambling data to identify behavioral markers of risky gambling. It then describes current research analyzing behavioral data from PlayNow, British Columbia's online gambling platform. This research examines behavioral indicators like chasing losses by increasing bet sizes. It finds some players exhibit chasing behaviors more frequently than others. The presentation outlines challenges in identifying at-risk players and areas for further research, such as predictive modeling and analyzing speed of betting.
Sally Gainsbury and Keith Whyte. The Next Horizon: Social Casino Games and Re...Horizons RG
Sally Gainsbury and Keith Whyte. The Next Horizon: Social Casino Games and Responsible Gaming
Session 8A
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
This document discusses research conducted by BCLC to better understand players' perspectives on responsible gambling. It shares insights from focus groups on BCLC's GameSense responsible gambling brand and segments players based on their responsible gambling behaviors and attitudes. The segmentation identified five player types ranging from those who are highly involved in gambling but acknowledge responsible gambling to those with low gambling exposure and involvement. The research aims to help BCLC integrate responsible gambling insights into its business strategy and further its player understanding.
Don Feeney: What the Public Thinks (and Why it Matters)Horizons RG
Don Feeney: What the Public Thinks (and Why it Matters)
Session 7A
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
- The document discusses evaluating responsible gambling programs and initiatives. It provides an overview of the Reno model for developing responsible gambling strategies using scientific principles and evaluation. It also summarizes research on various responsible gambling tools and programs, finding limited but promising evidence. Evaluation of initiatives like GameSense at Plainridge Park Casino in Massachusetts is discussed as important to understanding responsible gambling impacts.
Dr. Dan Brown, Kevin Harrigan & Melissa Sleightholm Horizons RG
This document summarizes a collaborative research project between the University of Waterloo, the Ontario Lottery and Gaming Corporation (OLG), and other partners to develop labels for slot machines that provide players with information about three key structural characteristics: play experience, bonus round frequency, and hold percentage. It describes the multi-stage design and testing process, which included focus groups with players and stakeholders to determine what information should be included and how it should be displayed. It outlines the research methodology, including pre- and post-testing of players' knowledge and machine usage data collection. The goal is to help players make more informed choices by understanding differences between machines. Challenges of conducting a long-term field study with multiple partners are also discussed
The document discusses a study on the impact of social media marketing by gambling companies. It found that while only a minority of users notice or engage with gambling content on social media, it can increase gambling behavior, particularly for at-risk groups like males, younger people and problem gamblers. The document calls for regulation to address issues like targeting, volume and responsible gambling messaging on social media, and considers challenges in regulating offshore and user-generated content.
Michael Wohl: When is Play-For-Fun Just Fun? Identifying Factors That Predict...Horizons RG
Michael Wohl: When is Play-For-Fun Just Fun? Identifying Factors That Predict Migration from Social Networking Gaming to Internet Gambling
Session 3A
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
J.P. Girard and Sara Marchese - The Gaming Industry: A Strategic Plan for Mit...Horizons RG
J.P. Girard and Sara Marchese - The Gaming Industry: A Strategic Plan for Mitigating Gambling-Related Harm & Enhancing Employee and Workplace Wellness
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015
Sally Gainsbury and David Aro. Dynamic Warning Messages for Electronic Gaming...Horizons RG
Sally Gainsbury and David Aro. Dynamic Warning Messages for Electronic Gaming Machines: A Live Trial to Inform Australian Gambling Reforms
Session 4A
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
What the public thinks (and why it matters)Horizons RG
What the public thinks (and why it matters)
Don Feeney, Minnesota Lottery
Keith Whyte, National Council of Problem Gambling
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
Ken Winters. This is Your Brain on Adolescence: A Developmental View of Probl...Horizons RG
Ken Winters. This is Your Brain on Adolescence: A Developmental View of Problem Gambling and Other Addictions
Session 7B
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
David Bird. Interweaving Culture into Responsible GamingHorizons RG
David Bird. Interweaving Culture into Responsible Gaming
Session 2A
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
The document discusses research conducted on National Lottery players in the UK. It found that players are primarily motivated to play by the chance to win a big jackpot, though they have a "bounded hope" of actually winning. Players feel they have enough information to play as long as they know how to play and what the prizes are, even if they do not fully understand the odds. Recent changes to the National Lottery disrupted this norm and caused some distrust among more engaged players. To promote informed decision making, operators should provide easy access to key information where players naturally engage, empower unhappy habitual players to stop playing, and maintain trust through transparency when making changes.
Dr. Irwin Cohen and Jennifer Keim: Voluntary Self-Exclusion: BC Longitudinal ...Horizons RG
The document summarizes findings from two studies on British Columbia's voluntary self-exclusion program. It provides statistics on participant demographics and gambling behaviors at enrollment and 6 months post-enrollment. At the 6-month follow-up, 60% had gambled in some form besides lotto, with 23% attempting to re-enter casinos and 15% violating their exclusion by successfully re-entering. Violators were more likely to be single or common-law and have higher gambling severity scores. Non-violators were more likely to be married. The document recommends further analysis and continuing the study to enhance the self-exclusion program.
Can 'BlackBox' responsible gambling algorithms be understood by users?Horizons RG
Can 'BlackBox' responsible gambling algorithms be understood by users?
Christian Percy, BetBuddy
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
Panel: Making responsible gambling work within the industry Horizons RG
This document summarizes a panel discussion on responsible gambling efforts within the gaming industry. The panel was moderated by Paul Smith and included panelists Yasmine Roulleau de La Roussiere, Tammi Barlow, and Mark Vander Linden. Some of the key points discussed include:
- Establishing a mission statement and drivers to promote responsible gaming for employees, management, patrons and the community.
- Operationalizing responsible gaming through frameworks like Game Sense and integrating best practices.
- Partnerships with organizations like BCLC and training programs for employees on responsible gaming.
- Pilot programs and initiatives to promote responsible gaming and enhance procedures.
- Metrics and goals to be industry leaders in responsible
This document summarizes a presentation given by Dr. Luke Clark on deconstructing modern slot machines and the psychological factors involved in gambling addiction. It discusses research showing personal vulnerabilities like impulsivity can increase risk of addiction, but emphasizes that gambling products themselves contain many psychological features that may also drive addictiveness, such as near-misses and immersive elements. The document outlines various game features of modern slot machines and their behavioral effects found in research studies. It concludes regulators should consider features shown to influence gambling harms when developing responsible gambling policies.
Dr. Mark Griffiths: Social Responsibility in Gambling, Marketing and AdvertisingHorizons RG
The document discusses social responsibility in gambling marketing and advertising. It notes that the underlying objective of socially responsible codes of conduct should be to maximize opportunities while minimizing harm. Most operators are now developing socially responsible policies and procedures, and social responsibility is fundamental to the long-term success of the gaming industry. However, gambling advertising is controversial as some research suggests it can normalize gambling behavior and potentially contribute to problem gambling. More research is still needed to fully understand the relationship between advertising and gambling behavior.
Chuck Keeling: The Integration of Responsible Gaming Practices and Culture at...Horizons RG
Chuck Keeling: The Integration of Responsible Gaming Practices and Culture at Casino Service Provider Level
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015
Dr. Alex Blaszczynski: Breaks in Play - An Irresponsible Strategy?Horizons RG
Dr. Alex Blaszczynski: Breaks in Play - An Irresponsible Strategy?
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015
Identifying Harm Among Machine Players: Findings from a Multi-Component Resea...Horizons RG
Heather Wardle and David Excell: Identifying Harm Among Machine Players: Findings from a Multi-Component Research Study
Joint Session Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015
Measuring the effectiveness of responsible gambling strategy: Introducing the...Horizons RG
The document introduces the Positive Play Index (PPI), a tool developed to measure the effectiveness of responsible gambling strategies. It discusses defining positive play based on literature and expert feedback. An initial PPI survey with behavior and belief items was administered to over 1,500 players in British Columbia. Factor analysis identified several subscales measuring absence of negative behaviors, presence of precommitment behaviors, personal responsibility beliefs, informed decision making, and positive behavioral intentions. The PPI shows potential to measure levels of responsible gambling across different player segments and identify strengths and weaknesses to optimize responsible gambling strategies. Further testing and applications of the PPI are suggested.
Findings on the B.C. Lottery Corporation (BCLC) voluntary self-exclusion programHorizons RG
Findings on the B.C. Lottery Corporation (BCLC) voluntary self-exclusion program
Dr. Amanda McCormick, University of the Fraser Valley
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
Marketing pre-commitment tools: An Ontario case study Horizons RG
Marketing pre-commitment tools: an Ontario case study
Michael Hearne, Ontario Lottery and Gaming Corporation
Paul Pellizzari, Ontario Lottery and Gaming Corporation
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
This document discusses cultural attitudes towards gambling among Asian Americans and best practices for prevention, intervention, and treatment programs. It provides an overview of cultural factors that promote gambling in Asian cultures as well as barriers to seeking treatment. Examples of culturally competent treatment options are described, including gambling helplines, self-help workbooks, and office-based treatment approaches that take cultural influences into account.
The document discusses strategies for developing responsible gambling initiatives through health messaging and communication. It outlines key target groups, objectives to consider when developing messages, and channels for disseminating those messages both inside and outside gambling venues. It then provides guidance on framing messages, including using narratives and images, tailoring content to individuals, addressing cultural factors, and focusing on concepts like perceived risk, health involvement, and literacy levels. Testing initiatives is emphasized before and after implementation.
The document discusses a study on the impact of social media marketing by gambling companies. It found that while only a minority of users notice or engage with gambling content on social media, it can increase gambling behavior, particularly for at-risk groups like males, younger people and problem gamblers. The document calls for regulation to address issues like targeting, volume and responsible gambling messaging on social media, and considers challenges in regulating offshore and user-generated content.
Michael Wohl: When is Play-For-Fun Just Fun? Identifying Factors That Predict...Horizons RG
Michael Wohl: When is Play-For-Fun Just Fun? Identifying Factors That Predict Migration from Social Networking Gaming to Internet Gambling
Session 3A
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
J.P. Girard and Sara Marchese - The Gaming Industry: A Strategic Plan for Mit...Horizons RG
J.P. Girard and Sara Marchese - The Gaming Industry: A Strategic Plan for Mitigating Gambling-Related Harm & Enhancing Employee and Workplace Wellness
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015
Sally Gainsbury and David Aro. Dynamic Warning Messages for Electronic Gaming...Horizons RG
Sally Gainsbury and David Aro. Dynamic Warning Messages for Electronic Gaming Machines: A Live Trial to Inform Australian Gambling Reforms
Session 4A
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
What the public thinks (and why it matters)Horizons RG
What the public thinks (and why it matters)
Don Feeney, Minnesota Lottery
Keith Whyte, National Council of Problem Gambling
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
Ken Winters. This is Your Brain on Adolescence: A Developmental View of Probl...Horizons RG
Ken Winters. This is Your Brain on Adolescence: A Developmental View of Problem Gambling and Other Addictions
Session 7B
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
David Bird. Interweaving Culture into Responsible GamingHorizons RG
David Bird. Interweaving Culture into Responsible Gaming
Session 2A
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014
The document discusses research conducted on National Lottery players in the UK. It found that players are primarily motivated to play by the chance to win a big jackpot, though they have a "bounded hope" of actually winning. Players feel they have enough information to play as long as they know how to play and what the prizes are, even if they do not fully understand the odds. Recent changes to the National Lottery disrupted this norm and caused some distrust among more engaged players. To promote informed decision making, operators should provide easy access to key information where players naturally engage, empower unhappy habitual players to stop playing, and maintain trust through transparency when making changes.
Dr. Irwin Cohen and Jennifer Keim: Voluntary Self-Exclusion: BC Longitudinal ...Horizons RG
The document summarizes findings from two studies on British Columbia's voluntary self-exclusion program. It provides statistics on participant demographics and gambling behaviors at enrollment and 6 months post-enrollment. At the 6-month follow-up, 60% had gambled in some form besides lotto, with 23% attempting to re-enter casinos and 15% violating their exclusion by successfully re-entering. Violators were more likely to be single or common-law and have higher gambling severity scores. Non-violators were more likely to be married. The document recommends further analysis and continuing the study to enhance the self-exclusion program.
Can 'BlackBox' responsible gambling algorithms be understood by users?Horizons RG
Can 'BlackBox' responsible gambling algorithms be understood by users?
Christian Percy, BetBuddy
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
Panel: Making responsible gambling work within the industry Horizons RG
This document summarizes a panel discussion on responsible gambling efforts within the gaming industry. The panel was moderated by Paul Smith and included panelists Yasmine Roulleau de La Roussiere, Tammi Barlow, and Mark Vander Linden. Some of the key points discussed include:
- Establishing a mission statement and drivers to promote responsible gaming for employees, management, patrons and the community.
- Operationalizing responsible gaming through frameworks like Game Sense and integrating best practices.
- Partnerships with organizations like BCLC and training programs for employees on responsible gaming.
- Pilot programs and initiatives to promote responsible gaming and enhance procedures.
- Metrics and goals to be industry leaders in responsible
This document summarizes a presentation given by Dr. Luke Clark on deconstructing modern slot machines and the psychological factors involved in gambling addiction. It discusses research showing personal vulnerabilities like impulsivity can increase risk of addiction, but emphasizes that gambling products themselves contain many psychological features that may also drive addictiveness, such as near-misses and immersive elements. The document outlines various game features of modern slot machines and their behavioral effects found in research studies. It concludes regulators should consider features shown to influence gambling harms when developing responsible gambling policies.
Dr. Mark Griffiths: Social Responsibility in Gambling, Marketing and AdvertisingHorizons RG
The document discusses social responsibility in gambling marketing and advertising. It notes that the underlying objective of socially responsible codes of conduct should be to maximize opportunities while minimizing harm. Most operators are now developing socially responsible policies and procedures, and social responsibility is fundamental to the long-term success of the gaming industry. However, gambling advertising is controversial as some research suggests it can normalize gambling behavior and potentially contribute to problem gambling. More research is still needed to fully understand the relationship between advertising and gambling behavior.
Chuck Keeling: The Integration of Responsible Gaming Practices and Culture at...Horizons RG
Chuck Keeling: The Integration of Responsible Gaming Practices and Culture at Casino Service Provider Level
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015
Dr. Alex Blaszczynski: Breaks in Play - An Irresponsible Strategy?Horizons RG
Dr. Alex Blaszczynski: Breaks in Play - An Irresponsible Strategy?
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015
Identifying Harm Among Machine Players: Findings from a Multi-Component Resea...Horizons RG
Heather Wardle and David Excell: Identifying Harm Among Machine Players: Findings from a Multi-Component Research Study
Joint Session Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015
Measuring the effectiveness of responsible gambling strategy: Introducing the...Horizons RG
The document introduces the Positive Play Index (PPI), a tool developed to measure the effectiveness of responsible gambling strategies. It discusses defining positive play based on literature and expert feedback. An initial PPI survey with behavior and belief items was administered to over 1,500 players in British Columbia. Factor analysis identified several subscales measuring absence of negative behaviors, presence of precommitment behaviors, personal responsibility beliefs, informed decision making, and positive behavioral intentions. The PPI shows potential to measure levels of responsible gambling across different player segments and identify strengths and weaknesses to optimize responsible gambling strategies. Further testing and applications of the PPI are suggested.
Findings on the B.C. Lottery Corporation (BCLC) voluntary self-exclusion programHorizons RG
Findings on the B.C. Lottery Corporation (BCLC) voluntary self-exclusion program
Dr. Amanda McCormick, University of the Fraser Valley
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
Marketing pre-commitment tools: An Ontario case study Horizons RG
Marketing pre-commitment tools: an Ontario case study
Michael Hearne, Ontario Lottery and Gaming Corporation
Paul Pellizzari, Ontario Lottery and Gaming Corporation
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
This document discusses cultural attitudes towards gambling among Asian Americans and best practices for prevention, intervention, and treatment programs. It provides an overview of cultural factors that promote gambling in Asian cultures as well as barriers to seeking treatment. Examples of culturally competent treatment options are described, including gambling helplines, self-help workbooks, and office-based treatment approaches that take cultural influences into account.
The document discusses strategies for developing responsible gambling initiatives through health messaging and communication. It outlines key target groups, objectives to consider when developing messages, and channels for disseminating those messages both inside and outside gambling venues. It then provides guidance on framing messages, including using narratives and images, tailoring content to individuals, addressing cultural factors, and focusing on concepts like perceived risk, health involvement, and literacy levels. Testing initiatives is emphasized before and after implementation.
This document discusses creating a business case for responsible gambling training at the Oregon Lottery. It outlines training programs developed for video lottery retailers and lottery employees. For retailers, the training focused on customer service skills and addressing common situations while emphasizing joint responsibility. Research found retailers viewed the training as beneficial. For employees, the lottery developed an all-encompassing training program incorporated into onboarding. Feedback indicated the training helped staff have conversations to potentially help players and was an important step in promoting problem gambling awareness.
The document discusses responsible gaming measures for technology-based wagering. It covers the rise of e-sports betting and account-based wagering apps that allow betting and various entertainment activities. Technology-based wagering includes daily fantasy sports, in-game betting, virtual sports, casinos and lotteries. Both land-based and technology-based gaming require responsible measures like marketing restrictions, age verification, self-exclusion options, problem gambling resources and employee training. The document emphasizes that technology provides both opportunities for gaming but also responsibilities to implement measures that support responsible play.
The convergence of gaming and gambling Horizons RG
The convergence of gaming and gambling
Dr. Ingo Fielder, University of Hamburg
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
Should "win limits" or "prize targets" become a part of responsible gambling Horizons RG
Should "win limits" or "prize targets" become a part of responsible gambling
Dr. Douglas Walker, College of Charleston
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
Financial literacy for lottery players - Indiana case study Horizons RG
Financial literacy for lottery players - Indiana case study
Katie Carlson, Hoosier Lottery
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
Dr. Kahlil Philander - Customized Responsible Gambling Messaging:: Design and Outcomes
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015
Dr. Kahlil Philander and Dr. Bo Bernhard - From Untegrated to Integrated to O...Horizons RG
Dr. Kahlil Philander and Dr. Bo Bernhard - From Untegrated to Integrated to Outegrated: Gaming's Social Impacts in a Changing Business Model
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015
El documento describe los componentes clave de un sistema de gestión de calidad, incluyendo la entrada de datos, el almacenamiento, el procesamiento y la salida de información. También explica que un sistema de gestión de calidad coordina una serie de actividades para lograr la calidad de los productos y servicios ofrecidos a los clientes mediante la planificación, el control y la mejora de los elementos de una organización que afectan la satisfacción del cliente.
Los manuales administrativos son documentos que sistematizan elementos administrativos para informar y orientar a los empleados de una empresa. Se clasifican en manuales de organización, normas y procedimientos, puestos y funciones, políticas y bienvenida. Tienen como objetivos presentar una visión de conjunto de la empresa, precisar funciones, establecer autoridad y responsabilidad, ayudar en el desempeño laboral y permitir el ahorro de tiempo y esfuerzo. Representan una guía práctica muy útil para lograr una eficiente administra
Panel: Exploring Public Health perspectives of gambling Horizons RG
Panel: Exploring Public Health perspectives of gambling
Dr. Katherine Spilde, San Diego State University
Keith Whyte, National Council of Problem Gambling
Dr. Mark Lysyshyn, Vancouver Coastal Health
Dr. Debi La Plante, Cambridge Health Alliance, Harvard Medical School
Moderated by: Dr. General Thomas, Ministry of Health
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 1-3, 2016
El conflicto dentro de un equipo de trabajo puede tener consecuencias tanto positivas como negativas. Positivamente, puede aumentar la cohesión del grupo e impulsar la innovación y el cambio. Negativamente, puede causar frustración, pérdida de energía, disminución de la comunicación y confrontación. Existen diferentes tipos de conflicto como el intergrupal, interpersonal e individual. Las actitudes ante el conflicto incluyen estilos competitivo, abstencionista, transigente, acomodaticio y colaborador. Los enfoques para enfrentar
Affiliate Sign-Up, Pay Out, and Conversion RatesNetX Agency
A presentation given at the PubCon conference in Las Vegas Oct 2012 by Chris Kramer. Data is shared about how advertisers currently value their affiliate marketing program.
Sample Presentation of Values Coach Culture Assessment Survey ResultsJoe Tye
Slides used by Values Coach CEO and Head Coach Joe Tye to share results of the validated VCI-17 Culture Assessment Survey taken by members of the leadership team at a large healthcare system (organization's identity removed)
Facts about creating good luck, to find a jobGeorge Benaroya
The document discusses strategies for finding a job during difficult economic times. It notes opportunities through the Paycheck Protection Program and discusses what businesses are most worried about currently. Statistics show that those with managerial experience have high reemployment rates and companies are willing to pay more for experienced workers. The document recommends networking to increase job prospects, noting that quality connections are more important than the number of connections. Maintaining a diverse network across industries is also advised to take advantage of different opportunities. Creating positive impressions in meetings and leveraging friends and family for support can further help job searches.
What were the trends in the usage of Key Performance Indicators in 2017? What to expect in 2018?
These, surely, are questions professionals ask at the beginning of each year, in their pursuit of continuous performance improvement. The webinar will provide an opportunity for professionals to discover what has changed and gain insights regarding future trends in KPIs. Moreover, the participants at the webinar will receive free of charge The KPI Institute’s newest publication- State of Performance Improvement and Key Performance Indicator Practice Report, once it will be released.
Banks have used automation to remove friction points for customers to great success. However, automation cannot replicate human interaction, which is more important when it comes to making big financial decisions. Banks have addressed convenience and are working on trust, building customers’ confidence comes next. This will require highly-skilled humans, with automation supporting them behind the scenes.
In this session, you will learn:
The importance of emotionally connecting with customers
The role the branch can play in creating these connections
The new tools available to respond to the fast pace changes in the marketplace
This document summarizes the results of a global survey of ESG practitioners conducted by Workiva. Some key findings include:
- ESG reporting is complex, with 71% of organizations involving 3+ teams and challenges including data collection, measurement, and regulatory compliance.
- Practitioners expect to comply with multiple global regulations and standards, indicating increased scrutiny.
- Over 70% of organizations now have dedicated internal ESG roles, showing it is a strategic priority requiring operational resources.
- While views are consistent globally, there is a disconnect between executives and managers in perceptions of diligence and challenges.
Health care providers that want to offer games to their customers must do so without violating federal patient privacy regulations -- a requirement that can make it difficult to target games to the patients who will benefit most from them. Even companies that are not subject to those regulations are finding themselves under pressure to protect players' most personal data
The document discusses how to effectively recruit sales professionals. It summarizes a survey of 1,000 sales professionals that found 68% plan to look for a new job within a year, with 45% looking within 3 months. The top factors that would cause sales professionals to leave their current job are a lack of transparency about companies and recruiters not having a strong understanding of their experience. The most effective recruitment tactics are hosting meetups and blog posts by current sales professionals. Friends and online reviews are the most trusted sources of information when considering job offers. The document provides tips on understanding compensation and cultural preferences that differ between men and women.
The document summarizes the findings of a survey on how companies perceive the risks and rewards of using social media. It shows that while most companies believe the rewards of social media outweigh the risks, many are concerned about potential risks. However, most companies do not perform social media risk assessments or have formal policies in place to mitigate risks. The survey also found that social media usage in companies is expected to continue increasing over the next year.
How life-event data can improve & protect your marketing in a post-GDPR worldPaul Laughlin
This document discusses how life event data can improve marketing efforts. It begins by outlining how dynamic life event data can help drive engagement through better campaign targeting, timing, and relevance. It then discusses challenges in acquiring and retaining customers that life event triggers can address. The rest of the document provides an analysis of industry data on trends in big data/predictive analytics usage, metrics used in marketing, and challenges around data quality and compliance with GDPR regulations. It also includes a case study example and questions for discussion.
Winning the War for Talent in 2022: Strategies for Attracting Top Laterals an...Withum
A winning battle strategy is critical for law firms to compete in 2022's war for talent. In this webinar we will reveal high-impact ways to increase hiring success, lower lateral risk and share how leading law firms are using effective due diligence to better attract, acquire and keep talent.
Webinar - Compensation Best Practices Report Secrets Revealed: Play the Early...PayScale, Inc.
Join us for this engaging trivia-style webinar exclusively for CBPR fielders. Test your compensation IQ, benchmark your knowledge against national trends!
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2024: The FAR - Federal Acquisition Regulations, Part 41
Lindsay Richardson
1. 1
Supporting Gaming Workers:
Research Insights and Program Outcomes
Lindsay Richardson, BCLC Senior Responsible
Gambling Specialist, Special Populations
February 20, 2017
2. 22
Responsible Gambling and Gaming workers
at BCLC
Workplace Influences
Gaming Worker Survey
BCLC Response
Agenda
3. 33
Background & Key Questions
Industry wide, at risk gambling rates are higher
among gaming workers
What actions can be taken?
12. 12
Gambling Participation and Problem Gambling
Gaming Workers General Public
Gambled in the past year 92%
72.5%
At low-risk for problem gambling 14%
7.9%
At moderate and high risk for problem
gambling
14% 3.3%
13. 1313
Why Do They Gamble?
FUN, SOCIAL, WIN BIG, ANTICIPATION, RELAXATION,
THRILL / RUSH, ESCAPE
15. 1515
Responsible Gambling
“I am a responsible gambler”
Non-problem Low-risk Mod + High-risk
86%
Agree/Strongly Agree
99%
Agree/Strongly Agree
55%
Agree/Strongly Agree
There is a sense of reality among Moderate and High-risk
gaming workers… Only one-in-two view themselves as a
responsible gambler.
17. 1717
Responsible Gambling Behaviours
% Sometimes/Rarely/Never Take the Action Non-Problem
A
Low-Risk
B
Moderate +
High-Risk
C
I set any gambling winnings aside 34% 59% 78%
I set a limit on how much money I am going to spend 7% 18% 41%
I considered the amount of money I was willing to lose
before I gambled
7% 10% 37%
I only gambled with money I could afford to lose 6% 6% 37%
19. 1919
Why they chose to work in the industry?
Non-problem Low-risk Mod + High-Risk
Enjoy the atmosphere
Good job security
Good benefits
Already familiar with games
Was a frequent gambler, so
thought I would enjoy the
work
Thoughts before employment in the industry… moderate and high-risk had pre-
exposure to gambling before choosing to work in the industry.
20. 2020
Has frequency of gambling changed since
working in the industry?
10%
26% 32%
54%
34% 27%
32% 38% 35%
Non-Problem Low-Risk Moderate + High-Risk
Decreased
Stayed the same
Increased
Frequency of gambling has changed since working in the industry.
The direction and magnitude of this change varies by segment.
21. 2121
How much do workplace factors influence
gambling behaviour?
Workplace factors that may deter from gambling seem to have
lower impact on moderate and high-risk gaming workers
22. 2222
How much do workplace factors influence
gambling behaviour?
% Agree
Non-Problem
A
Low-Risk
B
Moderate +
High-Risk
C
After work I want to avoid spending even more time in a
gambling facility or involved with gambling
64% 47% 32%
I see patrons losing money and do not want to do the same 66% 53% 53%
I spend so much time surrounded by gambling that it is no
longer interesting
56% 43% 22%
My friends who also work in the facility rarely or never gamble
so I rarely or never gamble
27% 13% 12%
23. 2323
How much do workplace factors influence gambling
behaviour?
Workplace factors that may encourage gambling seem to have
higher impact on moderate and high-risk gaming workers
24. 2424
How much do workplace factors influence gambling
behaviour?
% Agree Non-Problem Low-Risk
Moderate +
High-Risk
A B C
The marketing and advertising that I see at work tempts me to
gamble
4% 7% 20%
Gambling relieves the stress from my job 2% 4% 23%
Due to my shifts, gambling facilities are some of the only
entertainment venues open when I am not at work
7% 9% 35%
I believe I can win money because I have become more
knowledgeable about the games
3% 6% 19%
I receive gambling tips from patrons that I feel are worth following 2% 3% 12%
25. 25
What actions are we taking?
Enhancing training for gaming workers
Developing employee specific materials and resources
Updating policies
Increasing venue and community support
Working collaboratively with service providers
Conducting follow up research
34. 34
Sample Profile
54% female
35% 19-34 yrs.
45% 35-54 yrs.
18% 55+ yrs.
Industry Tenure
12% less than 1yr.
26% 1-5 yrs.
23% 6-10 yrs.
39% 11+yrs.
35. 35
Sample Profile
Area of Work
31% Supervisory/management
13% Cage and Coin
10% Security
7% Table Games
6% Customer Service
6% Surveillance
6% Slot Operations
5% Service Staff
16% Other
36. 3636
Area of Work
Area of Work Non-Problem Low-Risk
Moderate +
High-Risk
A B C
Supervisory / Management 27% 50% 35%
Table Games 6% 7% 19%
Cage and Coin 13% 18% 9%
Slot Operators 5% 7% 7%
Security 12% 7% 5%
Service Staff 6% 1% 5%
Bingo 1% 0% 4%
Editor's Notes
Industry wide, at risk gambling rate are higher among gaming workers
is this true for British Columbia
if so, how much higher are the gambling rates?
What actions can be taken?
Specifically relating to Policy, Relationship Management, education & programming
Why does this matter to BCLC?
By taking better care of gaming workers, we are taking better care of our players, which in turn is better for the sustainability of our business.
BCLC is committed to reducing gambling related harm amongst our players and amongst those who work in the industry.
It’s important that the right information, help and services are in place for those who need them.
Research shows there are a number of factors that heighten certain risks of gaming workers developing gambling disorders
To that end, BCLC, through Ipsos, conducted a Gaming Worker Survey in 2016.
The results of our survey provide us an opportunity to enhance and tailor our resources for gaming facility workers.
Gambling Policies
Employees at gaming facilities are not allowed to gamble within their own facility, or at any facility managed by their service provider
Gaming workers are eligible to join BCLC’s Encore Rewards club with limited program membership– not eligible for membership level upgrades
Training
Appropriate Response Training, commonly called ART, is a mandatory BCLC training program for all “front of house” gaming workers across British Columbia.
It was created to enhance responsible gambling-related knowledge, awareness and skills for all gaming personnel, in order to enable employees to respond appropriately to guests within BC gaming facilities.
ART program is comprised of two distinct levels:
ART Level 1 is an online course and is intended for all front line gaming workers.
ART Level 2 is a four-hour in-person training sessions facilitated by BCLC’s Regional Team Leaders and a GameSense Advisor, if available
More than 15,000 gaming workers have completed ART Level 1 and / or Level 2
Regular curriculum updates based on jurisdictional best practices and RG Check recommendations
GameSense Advisors
GameSense Advisors, commonly called GSAs, are staff at casinos who provide information on responsible play and resources for problem gambling to patrons and staff.
Staff Awareness Programs
GameSense Advisors regularly set up staff educational activities in / adjacent to staff rooms (e.g. GameSense 101, Myths 101)
GameSense Excellence Awards
Enable gaming employees to nominate their peers who to demonstrate responsible gambling into daily operations.
Being at higher-risk for problem gambling may stem from factors related to the workplace environment including:
Close interaction with Gamblers
Distorted views of winning
Frequent Exposure to Gambling
Normalizes gambling / heavy gambling
Encouragement to Gamble from Work Colleagues
General acceptance of gambling
Frequent Exposure to Gambling Marketing and Promotions
May act as a trigger and its easy to get caught up in the excitement of promotions
Reluctance to Expose Own Gambling Problems and Seek Help
Fear of job loss
Perceived intolerance in the industry
To date, the majority of responsible gambling efforts have been focused on the customer
We realized it is equally important to turn our attention to gaming workers.
The benefits of doing so would help to maintain a healthy and engaged workforce, improve service delivery, and in turn improve player wellbeing.
Survey Objectives
Understand gambling behaviours of BC gaming workers
Determine incidence of at risk and not at risk behaviours
Understand the impacts of workplace influences
Measure awareness, attitudes and usage of RG and PG resources
IRB Review Process
To ensure confidence and protection of the employees, the research was reviewed by an independent ethics review (Institutional Review Board - IRB)
Survey Methodology
Online survey
Survey invitations sent by email with unique survey link to 1300 of the approximately 7500 gaming workers
A total of 547 surveys were completed online between May 4th and June 12th, 2016
(42% response rate)
One major challenge we encountered was how we were going to reach frontline staff members, as many of them do not have corporate email addresses. In addition, gaming facility workers in BC are not employees of BCLC, but are employees of our service providers.
We needed a way to send them the link to the survey, while capturing the appropriate consent
GameSense Advisors (GSA’s) set up a table adjacent to or in staff rooms at Casino’s and CGC’s.
Opportunity to engage with employees and talk to them about the gaming workers survey
At a few remote sites, we even set up a space for employees who may not have computer access at home to complete the survey on site using an iPad – this was encouraged by the site management as an added opportunity to ensure engagement with the survey
59% of the surveys were completed via this open-link method
Over 50% of those who completed the survey were front line staff
NOW THE RESULTS
Our research indicates that 92% of gaming workers gambled in the past year. In comparison, 72.5% of the general adult population participated in gambling.
Top three gambling activities for gaming workers were:
Retail lottery purchase (79%)
Retail Scratch & Win purchase (66%)
Gaming facility slot machine play (49%)
Furthermore:
7.9% of the adult population is estimated to be at low-risk for problem (in comparison to 14% of Gaming workers surveyed)
3.3% estimated at moderate and High risk (in comparison to 14% of Gaming workers surveyed)
participated in gambling.
*Classified using the Canadian Problem Gambling Index
Gaming workers provided a variety of reasons why the gambled
Responses were similar across the three categories of gambler: non-problem, low risk and moderate / high risk
We asked survey respondents how much they agreed with the statement “I am a responsible gambler”
We asked survey respondents about their responsible gambling behaviors
Findings indicate that moderate / high risk gaming workers are less likely to engage in responsible gambling behaviors
For example, if we look at the first two rows:
78% of moderate / high risk gamblers RARELY set aside gambling winnings ---- compared to 34% of non-problem gamblers
41% of moderate / high risk gamblers RARELY set a limit to how much they spend----- compared to 7% of non-problem gamblers
Individuals in the moderate and high risk category had previous exposure to gambling before working in the industry
For example, they were significantly more likely to be familiar with the games
Were significantly more likely to be a frequent gambler
Individuals classified in the moderate and high risk categories reported the highest increases in gambling since starting work in the industry
For example, 32% of moderate / high risk gamblers said their gambling increased since working in the industry
Overall, the frequency of gambling changed since working in the industry for all workers. However, the direction and magnitude of change varies by segment
*Doesn’t add up to 100%- 4th category = “Don’t know/refused”
We asked survey respondents about work place factors that influence gambling behavior
The findings indicate that workplace factors that may deter from gambling seem to have lower impact on moderate and high-risk gaming workers.
For example if we look at the first row
64% of non-problem gamblers agreed that they want to avoid spending more time involved with gambling after work -------compared to 32% of moderate / high risk gamblers
Continuing to look at the factors that influence gambling behaviors:
We can see that workplace factors that may encourage gambling seem to have higher impact on moderate and high-risk gaming workers
For example if we look at the first two rows:
20% of moderate / high risk gamblers said that marketing at work tempts them to gamble----- compared to only 4% of non-problem gamblers
Also, 23% of moderate / high risk gamblers said that gambling relieves stress from their job-------- compared to 2% of non problem gamblers.
Given the research findings, BCLC has introduced additional responsible gambling measures.
These enhancements are part of BCLC’s ongoing, proactive strategy to identify and support special populations that may be at higher risk of developing problem gambling behaviours.
BCLC is revising ART Level 1 training to include information on:
Gambling participation and problem gambling behaviors among gaming workers
Resources and supports available for gaming workers.
BCLC is creating employee specific materials to be displayed in staff break rooms highlighting some of the heightened risks for gaming workers and available resources
Resources available for employees
Voluntary Self-Exclusion program
Problem Gambling Hotline
GSAs and GSICs
Employee Assistance Programs (EAP)
*Most importantly – emphasize that seeking help or assistance will not negatively impact their employment
BCLC is revising the VSE policy and agreement to reinforce that self exclusion is available for employees and for individuals whose employment requires them to enter a gaming facility.
Entry to gaming facilities will be granted for the purposes of employment.
Security and Surveillance, and gaming employees who administer the program, may be alerted to the presence of an individual who has VSE’ed but are required to protect that individual’s privacy.
BCLC and Government Policy and Enforcement Branch are working closely to enhance awareness and access to local counseling services for gaming workers
BCLC is exploring the opportunity to expand the GameSense Advisor (GSA) program from casinos to include all community gaming centres
Relationship with Operators:
Shared the results of this research
Exploring how we can continue to work together and reach gaming workers early and often
Look for opportunities to leverage
Orientation
Onboarding
Look to engage higher risk employees (based on exposure to players, type of work etc.) early and often
We will conduct follow-up research in three to four years to measure the progress of reducing the proportion of gaming workers who are at risk of developing problem gambling behaviours.
BCLC is committed to reducing the harm that can come from gambling amongst our players and those who work in the B.C. gambling industry.
By taking better care of workers in B.C.’s gambling industry, we are taking better care of our players, which in turn is better for the sustainability of our business.