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David Bird. Interweaving Culture into Responsible Gaming
The document presents a framework for integrating First Nations culture into responsible gaming practices at the Saskatchewan Indian Gaming Authority. It outlines the importance of cultural values and interactions in patron engagement while promoting responsible gaming messages. The presentation also discusses various factors influencing gambling behavior and the methodology for incorporating cultural elements into gaming operations.
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David Bird. Interweaving Culture into Responsible Gaming
- 3. Mr. David Bird InterweavingCulture into Responsible Gaming
- 4. Interweaving Culture into ResponsibleGaming David Bird Manager of Responsible Gaming and Social Responsibility Saskatchewan Indian Gaming Authority
- 5. How many Responsible Gaming Specialists does ittake to change a light bulb?
- 6. Presentation Outline Introduction Final Thoughts SIGAResponsible Gaming Strategy Methodology
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- 8. How big ofa role does culture or ethnicity play in Responsible Gaming?
- 9. Have a lookaround the room?
- 10. Consider the GamingFloor
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- 12. SIGA Guiding Principles Tâpwêwin- Speaking the truth Pimâcihowin -Way of Life Miyo-wîcêhtowin - Good relations Miskâsowin - Sense of belonging Wîtaskêwin - Living together
- 13. SIGA Mission Statement SIGAwill strengthen the lives of First Nations people through employment, economic growth, positive community relations, and financial self reliance. This will be done through the operation of distinctive First Nations gaming destination resorts that reflect the traditional aspects of our First Nations culture and hospitality.
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- 15. SIGA Responsible GamingStrategy Play Responsibly
- 16. Four Main ResponsibleGaming Messages Play Responsibly
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- 18. What Patrons Needto Know Play Responsibly
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- 21. 4 Types ofPatron Interactions Daily Operations Greeting at the door Player card requests Normal game play Jackpots Patron Requests How does this game work Where do I find.… How do I get… Concerned Other Spouse, Friend, Staff Family Member Community member Another Patron Red Flag Behaviour Complaints Negative comments Exceeding Limits Emotional Outbursts Physical Outbursts
- 22. Patron Interaction Process PlayResponsibly
- 23. Patron Interaction Process FollowUp Check in Maintain the relationship Resolve Solve the issue Keep in mind not all issues can be resolved in one conversation Assess What is the issue Know the player/patron Research Engage Have a plan/be prepared Formulate first response Roll with the conversation
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- 29. Myths and Misconceptions PlayResponsibly
- 30. Myths and Misconceptions Dueto Win Gamblers fallacy “So close” – Near Misses Overestimating chances “Play until it pays” Cognitive Distortions Conspiracy theory (Government or casino fix) Illusion of Control Selective Memory Personification of device Mysterious Forces Luck Superstition Ritual Sixth sense Dreams Patterns Systems Beating the odds Favourite machines Playing at specific times/days
- 31. Why Do PeopleGamble? Play Responsibly
- 32. Why Do PeopleGamble Conditioning Gambling Culture Traditions Exposed to it daily Faulty cognition Resources Money Casino/VLT/Lottery kiosk Computer Desire Want to win For entertainment Support worthy causes Ability Know the game Access to the game Allowed to participate
- 33. Causes of ProblemGambling Play Responsibly
- 34. Causes of ProblemGambling Psychological Factors Escape Mood Alteration Stress Sociological Factors Culture Environment Access to games Societal Norms Spiritual Factors Beliefs Willpower Holistic/Balance Ceremony Biological Factors Brain Chemistry Neurological
- 35. What Are WeAssessing Play Responsibly
- 36. What Are WeAssessing Patrons Player Card data Behaviour Interactions Staff RG Training Messages staff share Interactions Referrals Gaming Enviroment Floor Plan Location Hours of operation Marketing CMS and Security data Games Slots and Tables Rules and regulations Messages Game features
- 37. Responsible Gaming Skills PlayResponsibly
- 38. Responsible Gaming Skills Knowledge CasinoOperations Gaming Floor culture RG and PG resources Motivational Interviewing Stages of change Interpersonal Communication Teacher Listening Patience Self Care Debriefing Personality Attitude Training Stress Management Player Analysis Assessing Behaviour Assessing situations Knowing Player
- 39. Player Analysis Other Patrons Howpatrons react and interact with one another Staff How patrons react and interact with staff Gaming Environment How patrons react and interact within the venue Games How patrons react and interact with games
- 40. Methodology for Interweaving FirstNation Culture into Responsible Gaming Play Responsibly
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- 42. Primary Concepts inFirst Nation Culture The Spirit The Circle Harmony and Balance Respect “All My Relations” – Interconnectedness Earth Connection Path of Life Continuum Language
- 44. Nêhiyaw Newo – Four Ayaw- Body
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- 46. What it isnot? Simply placing symbols and pictures on RG material Simply translating RG info into another language Making sure “z” is in all “Rezponsible Gaming” material Reinventing the Responsible Gaming wheel A process for teaching First Nation culture
- 47. Where on thecircle are you? Respect for the culture/customs of your area Understand the distinction between culture, customs, and spirituality Allowing freedom to express, research, develop, make mistakes Allowing cultural expression to be a natural part of the operation Creates a sense of inclusion
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- 50. 1. The informationpresented was useful to me a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
- 51. 2. The informationpresented was clear and organized a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
- 52. 3. I wouldrecommend this session to a friend/colleague a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
- 53. 4. I learnedsomething new a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
- 54. 5. The presenter(s)was/were engaging a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
- 55. 6. Please ratethis session overall a. b. c. d. e. Very good Good Average Poor Very poor