SlideShare a Scribd company logo
Best Practices from Working with 100+ Fortune 500 Companies 

that You Can Use on Monday
10 Steps to Ensure a 

Smooth and Profitable 

Digital Transformation
Evelina Tapia | Connected Work 2018
Take a holistic approach 

to identifying root causes 

of your business problem
Improve your process before 

adding technology to it
Solve business, 

not IT problems
1 2 3
1
Define what 

digital transformation 

means to your organization 

and commit
Define
specific
KPIs
Organizational 

Agreement 

to Pursue
“How we’ve 

always done 

business
How we’ll do
business moving
forward”“
“
2
Remove silos
between
business lines
Contributes 

to waste
Promote 

a culture 

of sharing,
collaboration
Need
Dedicated 

champions
3
Create a roadmap
and strategy 

to execute
Identify and prioritize
areas that need the biggest…
Assign dedicated resources
Empower 

your 

champions
4
Take a holistic view 

of the business problem
People Process Tools
Get to know
your people 

Observe
Process
Enterprise software
has poor usability
100101010101110101010110101011010101001010101010110101101010101010
100101010101110101010110101011010101001010101010110101101010101010101010111010101011010101101010100101010101011010110101010101010101
01010111010101011010101101010100101010101011010110101010101010101
5
Identify problems
before selecting
solutions
Different devices can solve
different problems
Not everything needs 

a tech solution
6
Identify problems
worth solving
Make data-informed decisions about what costs you most and why
Some problems 

are not worth fixing
True impact 

is improving 

a process and 

only then adding 

technology on 

top of it
Revise your roadmap
7
Solve business problems,

not IT problems
Remove 

silos 

between 

business 

and IT
But solve 

business 

problems, 

not IT 

problems
8
Don’t chase

the next big thing 

in technology
YYA !
For day to day business improvements 

IoT, RPAs, AR and VR 

are items further on a roadmap
We are in the 

14th century”
“
– A Client
9
Embrace agile
and learn fast
Today,

improvement 

has to be
agile
Culture shift: 

it’s OK to experiment 

and learn fast
Build proof of concepts, pilot, measure, 

scale only if data supports
10
Track success
and build buy in
Go after low 

hanging fruit
Quick (even if small) wins
Measure,
measure,
measure
Process: 

time on task, 

rounds of revisions, 

errors that come up,
time on manual work,
printing costs etc.
People:
attitudes,
retention,
training
Tools: 

user adoption,
help desk tickets
Build 

business 

cases
11
Word of caution:

you should not
do this alone
You employ 

brilliant people 

but you are not 

a software business
Clients try doing this themselves
Partner
with
experts
Take a holistic approach 

to identifying root causes 

of your business problem
Improve your process before 

adding technology to it
Solve business, 

not IT problems
1 2 3
Thank you.
Evelina Tapia | Connected Work 2018

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