Smart Document Capture is a solution that allows insurance organizations to streamline their paper-based processes. It utilizes Lexmark's smart MFP platform to simplify and speed up inefficient processes like applicant onboarding and claims processing. The solution provides seamless integration with core systems, company-wide usability across devices and departments, and automated classification, verification and compliance checks. It aims to convert documents to digital format sooner, improve efficiency, customer satisfaction, and security and compliance.

1. Smart Document Capture for Insurance
Seamless document processing built for insurers

2. Business agility
Need to streamline
paper-based
processes
Operational costs:
Need to cut costs
associated with
inefficient processes
Competitive
differentiation:
Need to find ways to
provide more digital
interactions
Insurance today: Top priorities
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3. Technical challenges
Unmanaged content
Process errors,
delays and
inefficiencies
Compliance
changes and risks
!
The problem with paper
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4. The problem with paper
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Less than one-third of life insurance carriers and about 40 percent of P&C carriers
allow customers to start a transaction in one channel and complete it in another.
<1/3 40%
Global Digital Insurance Benchmarking Report 2015—Bain & Company
Digitization of high-volume processes is a primary driver of ROI

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Smart Document Capture helps insurance organizations leverage Lexmark’s smart MFP platform to simplify and speed up error prone and
inefficient paper-based processes in the home office or remote locations
Streamline processes with Smart Document Capture
for Insurance
Smart Document Capture helps insurance organizations leverage Lexmark’s smart MFP platform to simplify and speed up error prone and
inefficient paper-based processes across their business.

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Seamless integration:
Effortless connectivity to core
business systems and platforms
Company-wide usability:
One solution and experience for
all devices, departments and
employees
Smart process
management:
Automated classification,
verification and compliance
checks
Smart Document Capture: How it works

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Convert paper
documents into
digital formats
sooner
Drive greater
efficiency,
speed and
accuracy
Improve
customer
satisfaction
Boost security
and compliance
Smart Document Capture: Why it matters

8. Smart Document Capture in action: Applicant onboarding
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Elizabeth visits her local
agent, Sam, and provides
her driver’s license,
insurance card and
vehicle inspection.
At the MFP, Sam
authenticates with his
badge and sees a list of
applications in progress.
He select’s Elizabeth’s.
He chooses “Scan to
home office” and scans in
Elizabeth’s supporting
documents.
Sam receives confirmation
that all requirements for
Elizabeth’s application
have been received and
accepted.
Elizabeth receives a
confirmation alert and a
link to her new insurance
ID cards via her mobile
device.
Elizabeth requested a quote using her carrier’s mobile app. To complete the application, she needs
to submit supporting documentation.
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9. Smart Document Capture in action: Claims processing
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Samantha goes to
the MFP to verify
that the documents
are correct and
viable.
From the list of
options, she selects
“Verify Documents,”
then “Litigation”, and
scans the
documents.
Smart Document
Capture extracts
data from each
document,
recognizes John’s
name and displays
his claim number on
the screen.
Samantha confirms
the number and then
moves on to
verification, which is
completed within
seconds.
Once verification is
confirmed,
Samantha keeps the
original copies of the
documents.
John recently had a car accident, which has triggered a litigation process. He visits the agency and
asks his agent, Samantha, to process the required documents.
John receives
confirmation via
email, and he’s
finished with the
process in just a few
minutes.
VERIFY
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1 0 0
1 0 0
1 0 1

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Deep industry expertise Proven success Customizable
capabilities to meet
your needs
The Lexmark advantage

11. Next steps
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