This document discusses how smart document capture can help government agencies: 1) It outlines top priorities for government such as maintaining systems with static budgets, reducing paper-intensive processes, and meeting demands of constituent services. 2) It notes that paper documents still drive many government processes and are seen as inefficient. 3) Smart document capture can streamline processes by automating classification, verification, and compliance checks to digitize paper documents and drive greater efficiency.

1. Smart Document Capture for
Government

2. Maintain systems in the
wake of static or
decreasing budgets:
Need to find ways to get
the most out of technology
investments
Reduce paper-
intensive processes:
Need to find ways to
streamline and
automate
Meet demands of
constituent services:
Need to boost internal
efficiencies to meet
constituent service
expectations
Government today: Top priorities
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3. In a recent survey, IDC found that paper documents are driving:
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constituent-facing
government processes
58%
of back office government
processes
46%
respondents described these
processes as efficient and
effective
36%
Paper is still rooted in Government

4. Compliance
changes and risks
Unmanaged content
Process errors,
delays and
inefficiencies
The problem with paper
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Technical challenges
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Streamline processes with Smart Document Capture for
Government
Smart Document Capture for Government helps organizations leverage Lexmark’s smart MFP platform to simplify and speed up error
prone and inefficient paper-based processes across their agencies

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Seamless integration:
Effortless connectivity to core
business systems and platforms
Agency-wide usability:
One solution and experience for
all devices, departments and
employees
Smart process
management:
Automated classification,
verification and compliance
checks
Capabilities built for
government:
Industry-specific features built
into the MFP to kick-start
business processes
Smart Document Capture for Government: How it works

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Get paper
documents into
digital formats
sooner
Drive greater
efficiency,
speed and
accuracy
Improve
constituent
satisfaction
Boost security
and compliance
Smart Document Capture for Government: Why it matters

8. Smart Document Capture in action: Application Onboarding
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At the office, an employee
scans her information into
a Lexmark MFP
Laura receives a printout
receipt that confirms
received documents and
lists documents needed
for her interview
The MFP automatically
performs capture,
document classification
and data extraction
Information is then routed
to the back office
Susan, an Agency Case
Manager, receives an
email notifying her that
Laura’s application is
ready for review
Laura fills out an application for a government program and takes it, along with supporting
documents, into a government field office.
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9. Smart Document Capture in action: Enhancing constituent
engagement with MFP kiosk
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Bill sees the MFP kiosk
and walks over to it to
check in.
Upon prompting, Bill uses
the MFP touchscreen to
identify himself and select
his reason for visiting.
The MFP directs Bill to
scan in his W2 statement,
and he follows the
directions on the screen.
Bill receives a printed
ticket to take to his in-
person meeting at another
location in the office.
Bill visits a local agency office to complete a food stamp public benefit application.

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Deep industry expertise Proven success
Customizable capabilities
to your needs
The Lexmark advantage

11. Next Steps
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