This document summarizes a presentation about leveraging hiring to drive organizational change. It discusses recruiting for a culture fit to support transforming a company to be more agile. It describes two types of employees - Type A who are not currently suited for the transformation, and Type B who are. The presentation notes that the initial approach of only hiring Type B's was a mistake and caused backlash from Type A's. A better approach is to incrementally transform the culture through the "Ratchet Theory" - starting change with the most flexible Type A's and hiring Type B's who can continue the evolution. Leadership is about demonstrating a mindset of paving a gradual path from the current to desired culture through recruitment.

1. Leveraging
Recruiting to
Drive Change

2. Dror Kagan
Software Development
Manager
eBay

3. eBay
Quick Overview

4. 70%
of items sold on
eBay ship for free*
1.1B
live listings
~2/3
of eBay packages in
the U.S. are delivered
within three business
days or less
Q1 2018
*Applies to US, UK, DE
80%
of items sold are new
and unused
We’re
Not the eBay You
Think
You Know

5. eBay
Today
$23.6B of GMV
14,100 Global
Employees
58% International
Revenue
171M
Active Buyers
Q1 2018 numbers

6. Are You a Recruiter
for the Tech
Industry?
What is Unique
About It, and Why
You Are Lucky
The Human
Factor
Exposure to
Change

8. Mixing Change
With the Human
Factor
Lawyers to
Only Speak
Italian in
Court
Construction
Sites to Work
in 2 Weeks
Sprints –
Always Ready
to Release

9. Want to Succeed?
Must Adapt to
Change
Management
Coaches
Training
Hiring?

10. Leverage Hiring to
Drive Change
The Culture
You are
Aiming For
Hire for a
Culture Fit
What’s the
Catch?
Types
A and B

11. True Story…
Agile
Transformation
at eBay
We Want to
Be “More
Agile”
Oh, I Got This!
Let’s Leverage
Hiring!

12. How to Get
From A to B?
What I Got Right
Provide
Context – Hire
for the
Transformation
So Why Are
You Pushing
Back?!
Break Down
Type B and
Show the
Value
Explain What
to Look For
and How

13. How to Get
From A to B?
What I Got Wrong
Too Much
Emphasis On
Type B
Type A: “Am I
No Longer
Relevant?”
Type A May
Not Value
Type B

14. How to Get
From A to B?
How to Do It Better
The Ratchet
Theory
Smaller
Incremental
Steps
Find The Cogs

15. A Word on
Leadership
Not a Role or
a Title
But Rather a
Mindset
Leadership is
Not Given, It is
Demonstrated

16. The Ratchet Theory A’s Are Good! Pave a Path
From A to B
Hire B’s That
Would Be
Able to Hire
More B’s
Soon
Start With the
Most B-ish A’s

17. Questions?

18. Thank You