Juanita Ross has worked as the lead PC Lab technician for over two years, leading the team with professionalism and understanding. She has expressed concern over the team's success and has put in much effort to support the team and managements' needs. Juanita has led with the intention of implementing positive changes and reforms to make the operating system more successful than ever before. Her ability to listen to new ideas has shown how she can both work with and lead others towards success. Under her leadership, advice, ideas and talents, the PC Lab has evolved into an efficient and successful department that continues to grow. Juanita's communication skills and ability to improve processes has increased the department's success rate, due to her strong leadership techniques.