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Lessons Learned on
Lessons Learned
Kevin Feenan, MBA, PMP
President
Knomaze Corporation
Distributed Agile Worlds
Conference
January 25-26, 2018
http://dawsvcon.confcenter.org/dawsvcon2018/
Why do Lessons Learned
• Build a consistent pattern of successful outcomes
• Decrease undesirable consequences and error rates
• Improve capacity to manage uncertainty
• Develop innovation around ambiguity and change
• Retention of knowledge
• Minimization of technical debt
• Organizational transformation in
response to business need
© 2018 Kevin Feenan All Rights Reserved 2
Successful Projects Prioritize Time-Risk Rewards over Quality-Cost Benefits
Typical Areas for Improvement
• Budgeting
• Change Management
• Communication
• Governance
• Human Resources
• Integration
• Oversight
• Procurement
• Quality
• Risk Management
• Scheduling
© 2018 Kevin Feenan All Rights Reserved 3
Governance and Operational Procedures are often a Symptom not the Disease
What is Often Left Unsaid
• Accountability
• Agendas
• Competing Priorities
• Acceptance
• Culture
• Teaming
© 2018 Kevin Feenan All Rights Reserved 4
Constructive Dialogue, Honesty, and Positive Reinforcement
Common Practices
What Happens
• Duck and Cover
• Deflection
• Redefinition of Success
• Revisionist History
• Reassignment
• Independent Audit
What Doesn’t Happen
• Decreased Bureaucracy
• Willingness to Change
• Increased Accountability
• Communication
• Organizational Redesign
• Publication
© 2018 Kevin Feenan All Rights Reserved 5
Fear Of Change Is The Hardest Hurdle To Overcome.
How to Fix
• Establish Cultural Transformation Teams
• Failure is a Strength not a Weakness
• Responsibility is bottom up – Accountability is top down
• Distinguish between Management and Oversight
• Special Causes of Variation are not Special
© 2018 Kevin Feenan All Rights Reserved 6
Keep it Small, Simple, Transparent, and Measurable
Kevin Feenan, MBA, PMP
https://about.me/kevinfeenan
Knomaze Rockcliffe
Corporation University Consortium
http://knomaze.com http://urockcliffe.com
© 2018 Kevin Feenan all rights reserved
7

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Lessons Learned on Lessons Learned

  • 1. Lessons Learned on Lessons Learned Kevin Feenan, MBA, PMP President Knomaze Corporation Distributed Agile Worlds Conference January 25-26, 2018 http://dawsvcon.confcenter.org/dawsvcon2018/
  • 2. Why do Lessons Learned • Build a consistent pattern of successful outcomes • Decrease undesirable consequences and error rates • Improve capacity to manage uncertainty • Develop innovation around ambiguity and change • Retention of knowledge • Minimization of technical debt • Organizational transformation in response to business need © 2018 Kevin Feenan All Rights Reserved 2 Successful Projects Prioritize Time-Risk Rewards over Quality-Cost Benefits
  • 3. Typical Areas for Improvement • Budgeting • Change Management • Communication • Governance • Human Resources • Integration • Oversight • Procurement • Quality • Risk Management • Scheduling © 2018 Kevin Feenan All Rights Reserved 3 Governance and Operational Procedures are often a Symptom not the Disease
  • 4. What is Often Left Unsaid • Accountability • Agendas • Competing Priorities • Acceptance • Culture • Teaming © 2018 Kevin Feenan All Rights Reserved 4 Constructive Dialogue, Honesty, and Positive Reinforcement
  • 5. Common Practices What Happens • Duck and Cover • Deflection • Redefinition of Success • Revisionist History • Reassignment • Independent Audit What Doesn’t Happen • Decreased Bureaucracy • Willingness to Change • Increased Accountability • Communication • Organizational Redesign • Publication © 2018 Kevin Feenan All Rights Reserved 5 Fear Of Change Is The Hardest Hurdle To Overcome.
  • 6. How to Fix • Establish Cultural Transformation Teams • Failure is a Strength not a Weakness • Responsibility is bottom up – Accountability is top down • Distinguish between Management and Oversight • Special Causes of Variation are not Special © 2018 Kevin Feenan All Rights Reserved 6 Keep it Small, Simple, Transparent, and Measurable
  • 7. Kevin Feenan, MBA, PMP https://about.me/kevinfeenan Knomaze Rockcliffe Corporation University Consortium http://knomaze.com http://urockcliffe.com © 2018 Kevin Feenan all rights reserved 7