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Process Mining Intro


              Email: dafnal@nool.co.il
Dafna Levy    Phone: +972 (0)54-6881739
Challenges

Business processes:
   • Need to be customer
     centric (quality, speed,
     reducing contacts)
   • Need t...
Typical Situation




          Ideal     Process
         Process    Reality




                              3
Root Causes



     Subjectivity   Everyone sees only a part




     Exceptions           Poor visibility


             ...
Process
mining can
help by ...


              5
Leveraging IT Data

 When processes are
supported by IT


Detailed logs record:
 • Executed activities
 • When
 • By whom
...
Data Requirements




     Process Instance or
 1
     Case identifier
     Status or Activity
 2   attribute (process
   ...
Process Mining
  Extract ‘As-is’ process
 from existing IT data

 Advantages:
   • Objective (fact-based)
   • Quick (auto...
Process Mining
Project



 • Determine   • Via DB          • Analyze ‘As-   • Present results
   questions     administrat...
Purchasing Process




       Planned       Actual Process
       Process       6 days (up to 48
      Goal: 3 days       ...
Benefits (1)

Enables Waste Visibility
  • Hidden Activities
Benefits (1)

Enables Waste Visibility
  • Idle times in process
Benefits (1)
Enables Waste Visibility
  • Animation reveals
    bottlenecks & repetitions
Benefits (2)

Verify compliance regarding the approved and
  official process flow
  • Visual Comparison
  • Explicit chec...
Benefits (2)


Discover compliance issue
• Skipped activities
Benefits (2)

Segregation of duties
• Violation of the
  4-eyes rule
Benefits (3)

Social collaboration patterns
Benefits (3)

Comparing employees
  performance
Benefits

• Get objective picture of actual processes
• Discover waste (to improve quality and
  cost)
• Monitor effects o...
When not applicable?

• Completely manual processes (no data
  available)
• Data is known not to be trustworthy (does
  no...
Contact
Fluxicon     Email: anne@fluxicon.com
             Phone: +31-62-4364201
             Web: http://fluxicon.com



...
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Process Mining Intro (Eng) Slide 1 Process Mining Intro (Eng) Slide 2 Process Mining Intro (Eng) Slide 3 Process Mining Intro (Eng) Slide 4 Process Mining Intro (Eng) Slide 5 Process Mining Intro (Eng) Slide 6 Process Mining Intro (Eng) Slide 7 Process Mining Intro (Eng) Slide 8 Process Mining Intro (Eng) Slide 9 Process Mining Intro (Eng) Slide 10 Process Mining Intro (Eng) Slide 11 Process Mining Intro (Eng) Slide 12 Process Mining Intro (Eng) Slide 13 Process Mining Intro (Eng) Slide 14 Process Mining Intro (Eng) Slide 15 Process Mining Intro (Eng) Slide 16 Process Mining Intro (Eng) Slide 17 Process Mining Intro (Eng) Slide 18 Process Mining Intro (Eng) Slide 19 Process Mining Intro (Eng) Slide 20 Process Mining Intro (Eng) Slide 21
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Process Mining Intro (Eng)

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Process mining introduction based on examples with Disco, a process mining tool of Fluxicon.

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Process Mining Intro (Eng)

  1. 1. Process Mining Intro Email: dafnal@nool.co.il Dafna Levy Phone: +972 (0)54-6881739
  2. 2. Challenges Business processes: • Need to be customer centric (quality, speed, reducing contacts) • Need to be efficient (costs, reducing waste) 2
  3. 3. Typical Situation Ideal Process Process Reality 3
  4. 4. Root Causes Subjectivity Everyone sees only a part Exceptions Poor visibility 4
  5. 5. Process mining can help by ... 5
  6. 6. Leveraging IT Data When processes are supported by IT Detailed logs record: • Executed activities • When • By whom 6
  7. 7. Data Requirements Process Instance or 1 Case identifier Status or Activity 2 attribute (process step) One timestamp for 3 status change, start or completion of activity
  8. 8. Process Mining Extract ‘As-is’ process from existing IT data Advantages: • Objective (fact-based) • Quick (automated) • Complete (all variations) 8
  9. 9. Process Mining Project • Determine • Via DB • Analyze ‘As- • Present results questions administrator is’ process (e.g., report, • Process • CSV file or • Answer presentation, scope database questions workshop etc.) • Which IT extract systems
  10. 10. Purchasing Process Planned Actual Process Process 6 days (up to 48 Goal: 3 days days) 10
  11. 11. Benefits (1) Enables Waste Visibility • Hidden Activities
  12. 12. Benefits (1) Enables Waste Visibility • Idle times in process
  13. 13. Benefits (1) Enables Waste Visibility • Animation reveals bottlenecks & repetitions
  14. 14. Benefits (2) Verify compliance regarding the approved and official process flow • Visual Comparison • Explicit checks: • - Existing model • - Rules
  15. 15. Benefits (2) Discover compliance issue • Skipped activities
  16. 16. Benefits (2) Segregation of duties • Violation of the 4-eyes rule
  17. 17. Benefits (3) Social collaboration patterns
  18. 18. Benefits (3) Comparing employees performance
  19. 19. Benefits • Get objective picture of actual processes • Discover waste (to improve quality and cost) • Monitor effects of process changes • Verify that rules and prescribed processes are followed in reality 19
  20. 20. When not applicable? • Completely manual processes (no data available) • Data is known not to be trustworthy (does not represent the real process) • Problems that need to be solved are not related to the process 20
  21. 21. Contact Fluxicon Email: anne@fluxicon.com Phone: +31-62-4364201 Web: http://fluxicon.com Dafna Levy Email: dafnal@nool.co.il Phone: +972 (0)54-6881739
  • baveethara

    Jan. 8, 2020
  • andreadev

    Apr. 8, 2015
  • zpasz

    Jul. 16, 2013

Process mining introduction based on examples with Disco, a process mining tool of Fluxicon.

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