2. • to spoil your appetite: to eat something that will stop you feeling hungry when it’s meal-time.
•to tuck into: to eat something with pleasure
•to work up an appetite: to do physical work that leads to you becoming hungry
•to be full up: to eat to the point that you can no longer eat any more
•to bolt something down: to eat something very quickly
•to foot the bill: to pay the bill
•a fussy eater: somebody who has their own very high standards about what to eat
•processed food: commercially prepared food bought for convenience
3. PART 2
Describe an occasion when you received bad service
You should say:
who provided this service
what service it was
when you received this service
and explain how you felt about it.
4. PART 3
What do people do when they get bad service?
Why do some people choose to be silent when they receive bad service?
What kind of service should customers expect from a company?
Who should be responsible for bad service?
What should companies do if their product is faulty?
Can robots provide better customer service than people?
Are customers' expectations too high?
Why don't some companies provide good service?
How can a company maintain the quality of their service?
Is service better in large or small shops?
