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Hospitals: Is your content putting your 
patients to sleep? 
5 Rules for Avoiding BORING Hospital Content 
Ahava Leibtag 
Principal 
Aha Media Group, LLC
Who is coming to your website? 
Patients Family Members 
And… job applicants, potential employees 
and visitors to the hospital.
RULE #1: WHAT DO PATIENTS 
REALLY CARE ABOUT?
4 Questions Patients Ask 
1. What’s wrong with me? 
2. Who is going to fix it? And how? 
3. Who is going to pay for it?
And #4: Is there free parking?
RULE #2: WORK FROM A POSITION OF 
STRENGTH, I.E. “TELL THE TRUTH”
What does the truth look like? 
• We’re small, so you don’t feel like a number. 
• We’re big so we can take advantage of the 
latest research and technology. 
• We are in a suburban setting, so you get free 
parking and you don’t have to walk very far. 
• Our doctors are fellowship-trained, which 
means they’re the best.
RULE #3: CREATE “WHAT TO 
EXPECT”, “STEP-BY-STEP” GUIDES
What to Expect Guides 
• What to expect on your day of surgery 
• What to expect the day of your mammogram 
• How should I prepare for a CT scan? 
• What should I bring to my first appointment? 
• For Patients and Visitors: Where you can find 
the ATM, cafeteria, etc? 
• Overnight stays: hotels near-by, tourist 
attractions, places to eat
RULE #4: DON’T FORGET—CONTENT 
ISN’T JUST TEXT YOU’VE WRITTEN
Use social media, resources, patient 
testimonials to augment textual content
And let’s not forget 1,000 words…
RULE #5: STOP THE BLAH, BLAHING 
AROUND
How do you stop the blah, blahing to 
avoid the blahs? 
1. Take a good look at your analytics 
2. See where your users are bouncing off 
3. Cut through the crap and put stuff up there 
that really matters 
4. And consider asking patients what they want: 
o In lobbies 
o Survey software 
o By talking to the administrative staff
You MUST read this: 
http://www.health.gov/healthliteracyonline/
Review 
1. Ask yourself: Do my patient/friends/family 
members care about this content? 
2. Tell the truth-who you REALLY are is 
important. 
3. Create what to expect, step-by-step guides 
using photos, videos, text, slideshows. 
4. Content is more than text so use it all. 
5. Stop the blah blahing around and give your 
users the content they really want.
Ask me questions 
Ahava Leibtag 
Principal, Aha Media Group, LLC 
301-452-5331 
ahava@ahamediagroup.com 
Twitter: ahavaL 
Blog: Online it ALL Matters

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5 Rules for Avoiding Boring Hospital Web Content

  • 1. Hospitals: Is your content putting your patients to sleep? 5 Rules for Avoiding BORING Hospital Content Ahava Leibtag Principal Aha Media Group, LLC
  • 2. Who is coming to your website? Patients Family Members And… job applicants, potential employees and visitors to the hospital.
  • 3. RULE #1: WHAT DO PATIENTS REALLY CARE ABOUT?
  • 4.
  • 5. 4 Questions Patients Ask 1. What’s wrong with me? 2. Who is going to fix it? And how? 3. Who is going to pay for it?
  • 6. And #4: Is there free parking?
  • 7. RULE #2: WORK FROM A POSITION OF STRENGTH, I.E. “TELL THE TRUTH”
  • 8.
  • 9. What does the truth look like? • We’re small, so you don’t feel like a number. • We’re big so we can take advantage of the latest research and technology. • We are in a suburban setting, so you get free parking and you don’t have to walk very far. • Our doctors are fellowship-trained, which means they’re the best.
  • 10. RULE #3: CREATE “WHAT TO EXPECT”, “STEP-BY-STEP” GUIDES
  • 11. What to Expect Guides • What to expect on your day of surgery • What to expect the day of your mammogram • How should I prepare for a CT scan? • What should I bring to my first appointment? • For Patients and Visitors: Where you can find the ATM, cafeteria, etc? • Overnight stays: hotels near-by, tourist attractions, places to eat
  • 12. RULE #4: DON’T FORGET—CONTENT ISN’T JUST TEXT YOU’VE WRITTEN
  • 13. Use social media, resources, patient testimonials to augment textual content
  • 14. And let’s not forget 1,000 words…
  • 15.
  • 16. RULE #5: STOP THE BLAH, BLAHING AROUND
  • 17. How do you stop the blah, blahing to avoid the blahs? 1. Take a good look at your analytics 2. See where your users are bouncing off 3. Cut through the crap and put stuff up there that really matters 4. And consider asking patients what they want: o In lobbies o Survey software o By talking to the administrative staff
  • 18. You MUST read this: http://www.health.gov/healthliteracyonline/
  • 19. Review 1. Ask yourself: Do my patient/friends/family members care about this content? 2. Tell the truth-who you REALLY are is important. 3. Create what to expect, step-by-step guides using photos, videos, text, slideshows. 4. Content is more than text so use it all. 5. Stop the blah blahing around and give your users the content they really want.
  • 20. Ask me questions Ahava Leibtag Principal, Aha Media Group, LLC 301-452-5331 ahava@ahamediagroup.com Twitter: ahavaL Blog: Online it ALL Matters