Les tendances du social media en 2011

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Research reveals focus on integration, staffing, advertising, and measurement.

[object Object],[object Object],[object Object],Agenda:

DECENTRALIZED ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],CENTRALIZED

HUB AND SPOKE ,[object Object],[object Object],[object Object],[object Object],[object Object]

MULTIPLE HUB AND SPOKE OR “DANEDELION” ,[object Object],[object Object]

HOLISTIC OR “HONEYCOMB” ,[object Object],[object Object],[object Object]

[object Object],[object Object],We asked 140 Corporate Social Strategists their total strategy budget, number of full-time equivalent staff dedicated to social media, and organizational model: Beginner/Experimental Formalized Mature/Advanced Average Total Budget Average Team Size Organizational Model

[object Object],[object Object],Corporations who are just getting started have miniscule budget and are significantly understaffed in a centralized team –this does not scale. Beginner/Experimental Formalized Mature/Advanced Average Total Budget $66,000 Average Team Size 3.1 Organizational Model Centralized 37%

[object Object],[object Object],Corporations who have formalized their programs have a cross-functional team that lead and serve many business units with a larger budget line–they may not deploy on their behalf. Beginner/Experimental Formalized Mature/Advanced Average Total Budget $66,000 $1,002,000 Average Team Size 3.1 8.2 Organizational Model Centralized 37% Hub & Spoke 49%

[object Object],[object Object],Mature and Advanced corporations have only slightly large budgets but involve many more across the company and are formed in Hub and Spoke, and often “Dandelion” Beginner/Experimental Formalized Mature/Advanced Average Total Budget $66,000 $1,002,000 $1,364,000 Average Team Size 3.1 8.2 20.8 Organizational Model Centralized 37% Hub & Spoke 49% Hub and Spoke 44%

[object Object],[object Object],We asked 140 Corporate Social Strategists: “What internal social strategy objectives will you focus most on 2011?”

Social Strategists struggle with relying on engagement data Source: Survey of Corporate Social Strategists, Altimeter Group, November 2010 We asked 140 Corporate Social Strategists: What measurements are most important to evaluating the success of your program?

[object Object],[object Object],We asked 140 Corporate Social Strategists: “What external social strategy objectives will you focus most on 2011?”

[object Object],Source: Survey of Corporate Social Strategists, Altimeter Group, November 2010 We asked 140 Corporate Social Strategists their budget for 12 social business programs in 2010, and projected increases/decreases in 2011 to calculate adoption forecast:

[object Object],Source: Survey of Corporate Social Strategists, Altimeter Group, November 2010 $278,000 $160,000 $129,000 $120,000 $108,000 $98,000 $90,000 $47,000 $47,000 $37,000 $23,000 $22,000 We asked 140 Corporate Social Strategists their budget for 12 social business programs in 2010, and projected increases/decreases in 2011 to calculate adoption forecast:

[object Object],[object Object],We asked 140 Corporate Social Strategists their budget for 12 social business programs in 2010, and projected increases/decreases in 2011 to calculate top spending by Company Maturity in 2011: Beginner/Experimental Mature Advanced First Second Third Fourth Fifth

[object Object],[object Object],A small compartment of staff will be hired, scalable branded communities, and reliance on agencies which could help with monitoring. Beginner/Experimental Mature Advanced First Staff: $133,000 Staff: $303,000 Staff: $406,000 Second Community: $78,000 Ad Spend: $204,000 Custom Tech Dev: $272,000 Third Traditional Agencies: $51,000 Traditional Agencies: $162,000 Boutique Agencies: $238,000 Fourth Brand Monitoring: $42,000 Community: $126,000 Community: $198,000 Fifth Ad Spend: $36,000 Brand Monitoring: $108,000 Ad Spend: $195,000

[object Object],[object Object],Teams will continue to grow, but likely stymied by true ‘engagement’ brands may throw ad dollars and campaigns in order to scale –expect few to have maturity to truly engage. Beginner/Experimental Mature Advanced First Staff: $133,000 Staff: $303,000 Staff: $406,000 Second Community: $78,000 Ad Spend: $204,000 Custom Tech Dev: $272,000 Third Traditional Agencies: $51,000 Traditional Agencies: $162,000 Boutique Agencies: $238,000 Fourth Brand Monitoring: $42,000 Community: $126,000 Community: $198,000 Fifth Ad Spend: $36,000 Brand Monitoring: $108,000 Ad Spend: $195,000

[object Object],[object Object],Expect the advanced to customize social media software and data, and then focus on engagement with social media agencies of record (SMAOR) –with less focus on advertising than the mature Beginner/Experimental Mature Advanced First Staff: $133,000 Staff: $303,000 Staff: $406,000 Second Community: $78,000 Ad Spend: $204,000 Custom Tech Dev: $272,000 Third Traditional Agencies: $51,000 Traditional Agencies: $162,000 Boutique Agencies: $238,000 Fourth Brand Monitoring: $42,000 Community: $126,000 Community: $198,000 Fifth Ad Spend: $36,000 Brand Monitoring: $108,000 Ad Spend: $195,000

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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],1. No social integration 2. Link away with no strategy 3. Link away but encourage sharing 4. Brand integrated in social channels 5. Aggregate discussion on site 6. Users stay on site with social log-in 7. Social log-in triggers sharing 8. Seamless integration

[object Object],[object Object],[object Object],[object Object],[object Object],Twitter’s advertising is a combination of both earned and paid –that results in WOM

[object Object],[object Object],[object Object],[object Object]

[object Object],Provide the right metrics to the right audience. A novice mistake is to provide ‘engagement metrics’ to executives

[object Object],These metrics are formulas comprised of the tier below them. Currently, there is no industry standard.

[object Object],A junior mistake is providing ‘engagement data’ to executives –instead focus on business metrics.

[object Object],Role: Metrics: Specific Data (examples)

Jeremiah Owyang Industry Analyst [email_address] web-strategist.com/blog Twitter: @jowyang Research team includes significant contributions from Christine Tran, and Charlene Li, Altimeter Group

Les tendances du social media en 2011

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Les tendances du social media en 2011