This document is a resume for Leonard Smith, who has over 15 years of experience in quality assurance and project management roles in the telecommunications and financial services industries. He has a proven track record of successfully managing large, multi-dimensional teams across multiple projects. Smith is skilled in all phases of the software development life cycle and has experience working with various methodologies including Agile, Waterfall, and SDLC. He currently holds the role of Portfolio Manager at TD Bank, where he is responsible for quality assurance planning and effective delivery of projects.

1. LEONARD SMITH
30 Cumminsville Drive  Millgrove, L0R 1V0  +1 416 371 2320  lenandsons@rogers.com
As a dedicatedandknowledgeable professional with a distinguishedconsulting career and over 15 years
experience in telecommunications and financial services environments, I seek to bring my skills and
abilities to add value to your company.
 Extensive experience in the delivery of successful programs in corporate environments in Canada
and Europe, primarily in the financial services and Telecoms sectors.
 Strong focus on QA process and process improvement
 Committed to best practice implementation and customer service excellence.
 Committedto implementing best practice for QA groups both on a project level andenterprise wide
 Highly adept at instituting process refinements that conform to Sarbanes-Oxley regulations and
other recognized quality standards (ISO standards).
 Accomplished Senior Manager and mentor successful in creating rapport wi th employees,
customers, and suppliers worldwide.
 Proven track recordof success in managing large multi-dimensional teams (30+) across single and
multiple projects as well as local and multinational teams.
 Experienced in managing QA and project financials and budgets.
 Extensive leadership capability in technical, production and financial services environments.
 Strategic thinker with proven strengths in tactical implementation.
 Worked extensively within AGILE, Waterfall, SDLC and PMLC methodologies.
 Exceptional communicator who effectively conveys information with a range of people.
 Outstanding ability to multi-task while maintaining high-level organization in a changing
environment with numerous and competing deadlines.
CORE COMPETENCIES
 Project Assurance
 Information Systems Audit
 Quality Assurance Management
 AGILE Methodology Implementation
 Business Analysis
 Information Technology Delivery
 Development Management
 Vendor Management
 Program/Project Management
 Credit Card Payment Solutions
PROFESSIONAL EXPERIENCE
TD
Portfolio Manager, February 2016 – Present
 DevelopQuality Assurance plans aimedat effective management andhigh-quality deliverables for
the project’s aim of developing methodfor timelier financial reporting of credit losses on loans and
other financial instruments.
 Effectively manage resources for both on shore and off shore teams.
 Establish, monitor conformance to and adjust budget as required.
 Establish cost base andresource level cost analysis to ensure effective burn rates to deliver within
budget.
 Vendor Management
 Implement and enforce compliance with ePMO standards and processes.
 Manage client expectations and deliverables as per multiple SOWs.
 Direct and provide oversight to all phases of testing for both technology and business.
 Collaborate with client’s IT infrastructure team for effective e nvironment management and control.
 Closely review documents for accuracy prior to approval and authorization.
 Utilize knowledge and expertise to conduct QA risk management and mitigation.
 Directly report executives and steering committee members on a weekly basis.
 Direct the development and implementation of test activities and chosen tool set.
DELOITTE CANADA

2. L E O N ARD SM ITH Phone: +1 416 371 2320  Page 2
Senior Program QA Manager, May 2015 – November 2015
 Conducted Quality Assurance planning and testing management for project aimed at
implementing a significant upgrade to the eHealth Ontario HIAL application.
 Upgraded and replaced existing HIAL components (HIAL 1.0) and added new HIAL components
(collectively referred to as HIAL 2.0) over 3 releases.
 Developed both onshore and offshore test teams, managed the integrated delivery approach
between Deloitte and eHealth QA teams
 Weekly senior executive/partner reporting.
 Worked with overall program teams to ensure seamless and cost effective delivery.
 Client Relations management
 Implemented overall QA strategy and plans
 Tool implementation and management
 Budget control
HOLT RENFREW
Senior QA Manager, November 2014 – May 2015
 Managed the testing of the new Holt Renfrew ecommerce site.
 Workedwith finance andtechnical teams to determine budgets andm strategies to ensure the ROI
for Holts (Introduced cloud technologies, reduced toolsets licensing costs etc)
 Organized a testing center of excellence for Holts including centralizedtesting andtest labfacilities
(hardware, software, automation and system requirements) for the Holts group.
 Initiated the implementation of AGILE based project delivery, which was used to supplement
existing methodologies with a planned enterprise roll out within 12 months.
 Recruited a test consultancy groupto undertake the ecommerce project once the testing center of
excellence began to ramp up.
 ImplementedAGILEmethodology (SCRUM) to improve effectiveness and reduce overall test cost.
QA CONSULTANTS
Senior Manager, August 2014 – October 2014
 Developedandexecutedthe end-to-endtest phases for the Canadian Tire eLoyalty launch, which
allows customers to collect and spend loyalty points via a card system as well as the traditional
“Canadian Tire Money”.
Senior Manager, April 2014 – July 2014
 Managedthe QA process for a key client of QAC (Element Financial) during a key migration and
systems integration project, integrating two business streams into a single user platform with no
impact to customers (seamless and invisible integration).
PRICWATERHOUSE COOPERS
Consulting: Director, Controls – Project Assurance, April 2013 – March 2014
 Engagedin full hands-on delivery andleadershipof project assurance engagements using the PwC
methodology including managing the engagement objectives, quality, risks, issues, and
maintaining an outstanding level of internal and external communication.
 Reviewed clients program risks and exposures, provided mitigation strategies.
 Worked closely with CFO's to reduce fiscal risk to overall business IT deliveries.
 Delivered recommendations to client projects that result in added value to the organization by
mitigating ongoing project delivery risks while also introducing new measures that improve the
overall delivery of the project.
 Effectively partnered with clients to identify, assess and discuss strategic business issues,
implications and solutions whereby complementary PWC services may be introduced.
 Contributed to financial results of our practice by growing revenue within accounts and
maintaining effective personal billing metrics.
DELOITTE CANADA
IT Senior Delivery Manager, March 2012 – December 2012

3. L E O N ARD SM ITH Phone: +1 416 371 2320  Page 3
 Createdthe complete end-to-endintegration andtesting plan aimedat upgrading andmigrating all
systems dealing with internal sales and payments to a new platform developed by Varicent.
 Created detailed delivery and release plan to ensure seamless launch into production
 Managed the complex relationship between 2 consulting firms (IBM and Deloitte) as well as TD
business, TD Tech services and vendor.
 Ensured all groups understood their deliverables and that they delivered those on time.
 Ensuredthe cross party development and QA teams communicated effectively by holding daily
meetings with both the onshore and off shore teams.
 Lookedfor common approaches in the delivery methodologies from IBM andDeloitte andbuild the
delivery model on the areas of commonality.
 Regular budget reviews andimplementation of cost saving work streams to reduce overall fiscal
impacts.
SUNCOR/PETROCANADA — Mississauga, Canada
Senior Manager, June 2011 – February 2012
 Undertook a GAP analysis of the Suncor and PetroCanada development and QA strategies and
presented this to cross function teams and Executive Level Management.
 Implemented an integrated strategy based on the results of the GAP Analysis.
 Developed and implemented Test Plan to cover data conversion activities as required for the
merger of Suncor/PetroCan systems especially the scheduling systems (Aquarius).
 Managed and performedinitial QA assessment for a number of projects in terms of scope, strategy,
delivery timelines and budget.
DELOITTE — Toronto, Canada
End-to-End Program Manager, August 2010 – May 2011
 Defined and implemented end-to-end delivery strategy and approach for TD Bank upgrade of
existing legacy applications used to manage credit applications, funding and payments.
IGATE/RBC — Toronto, Canada
Release Manager, May 2010 – August 2010
 Workedwith a major financial institution (RBC) to oversee a number of projects being managed
through the clients Luxembourg office.
 Definedandimplementeddefect management process, release management process and defect
and release strategy for a multi-national program.
 Integratedbusiness SMEs into the IT teams to ensure speedy turnaroundon incidences, including
integrating the RBC Dexia production issue management system.
IBM — Markham, Canada
IT Manager (Consultant), September 2009 – March 2010
 Managedtesting anddevelopment across numerous complex projects simultaneously including
eHealth Ontario and PC Financial MasterCard launch
 Created integration and release strategies for large government project – eHealth Ontario.
SYMCOR SERVICES — Mississauga, Canada
Senior Project Manager, June 2008 – July 2009
 Managed an extended team of over 40 resources and oversaw Quality Assurance aspects for
multiple projects including electronic cheque processing, a joint program with the major financial
institutions within Canada. Within this program,
 Assistedin the development andimplementation of the QA strategy andthe defect definition guide.
 Developed the AGILE methodology to deliver the TD Bank Moneybox and Payments system.
EDUCATION
MBA, Athabasca University, Canada, Current study
Master Certificate IS/IT Project Mamagement incl PMP, Villanova University, USA, Current study

4. L E O N ARD SM ITH Phone: +1 416 371 2320  Page 4
Master Certificate Agile Management IT, Villanova University, USA, Current study
Six Sigma Green Belt, Villanova University, USA, Current study
B.Sc., Computer Sciences, Canterbury University, UK, 2003
B.Sc., Business Management, All American University, UK, 2002
Diploma Architectures of Computing Systems, Open University, UK, 2002
Diploma Digital Telecommunications, Open University, UK, 2002
ICASA/CISA, 2013
TECHNOLOGY EXPERTISE
Mainframes/Operating Systems: AS 400, Iris, Windows 7, andMS Team Foundation Server 2005/2007
Testing Software: Vantage Suite, Load Runner, Astra Load, QuickTest Professional (QTP), HP Quality
Centre, Visualtest, Clear Case, Clear Quest, HP ALM
Trading Software: Reuters Automated Dealing, TIB Mercury
Communication Software: TIBCO Message Broker, IBM MQ Messaging, TIBCO Rendezvous
Database Management/Relational Databases: Oracle PL/SQL, SQL/SQL Anywhere, Sybase
Development Software: PVCS Tracker, SharePoint
Software Applications: MS Office (Excel, Word, PowerPoint, Access, Outlook, Project), Lotus Notes
Programming Languages: XML, C, Chordiant, Delphi, FoxPro, Java, HTML, Magic
Methodologies: AGILE, Waterfall, V Model, RAD