1. Decreasing Warehouse Costs
ECR Baltic
Leo Mikkonen

2. Optiscan Market Area
Turnover 12 million €
Norway Finland
Personnel 50
1 750 000 order lines picked every day Sweden Russia
Denmark Baltics
“Optiscan has improved our business” (95% of customers, Optiscan Customer Survey)

3. Voice-Directed Work

4. How does Voice work?
• “Pick list” downloaded through WLAN to Talkman
Talkman: (Go to) Aisle 11
Picker: Ready
Talkman: (Go to location) 101 level 1
Picker: 2-3
Talkman: (Take) 5
Picker: 5
• Very short “communications” with the Talkman
• Talkman uses built-in Speech Recognition software and Text–to–
Speech Engine
• Talkman TASK = Application that guides picker through the work
process

5. Voice benefits- Accuracy
Accuracy increase to 99,98+%
• Check digits
• Eyes-free on the product while speaking
check digit and taking product
• Avoid same check digit at adjacent isles
on the same location

6. Customer’s reported Picking Errors
Picking Errors Development 2007
1,20
1,04
Oppstart
1,00 stemmeplukk
0,96
Pick-by-Voice starts
0,80
0,75
0,75
0,60
0,52
0,40
0,30
0,16
0,20 0,12
0,06
0,04 0,03
0,00 0,01 0,02
0,00
0,04
0,00
Av % Week Week Week Week Week Week Week Week Week Week Week Week Week Week Week
39 40 41 42 43 44 45 46 47 48 49 50 51 52 1

7. Customer’s reported Lack of Products
Lack of Products 2007
1,40
1,23
1,20 Oppstart
stemmeplukk
1,07
1,00
Pick-by-Voice starts
0,92
0,80
0,75
0,60 0,66 0,66
0,48
0,40
0,39 0,39
0,36
0,28
0,20 0,23 0,24
0,22 0,07
0,04
0,00
Av % Week Week Week Week Week Week Week Week Week Week Week Week Week Week Week
39 40 41 42 43 44 45 46 47 48 49 50 51 52 1

8. Voice benefits- Efficiency
Productivity increase by 15 – 35%
• Start and end of picking routines
• Hands-free, Eyes-free
• Batch picking (multiple orders)
• Decreasing errors
- Complaints, returns management and
handling, re-picking/-sending, saldo
corrections...
• Replenishment
• Reduced training time for new employees

9. Voice benefits- Health & Safety
Work safety, health and ergonomics improved
• Pickers always on planned routes
• Eyes-free
- concentrate on moving, not reading lists
• Hands-free lifting more ergonomic
- less muscle strains etc.
• Less broken items when lifting with both hands

10. Voice benefits- Process control
Easier process management
• Real-time picking control
• Automatic process control
• Automatic reporting

11. Pick-n-Go®
Boost productivity in order-picking
 Increase picker productivity by 50-100%
 Driverless trucks escort the pickers
 Give the picker a more efficient tool
 Automated pick-up of empty roller container / pallet
 No Step On/Off vehicle
 Automated dispatch of fulfilled customer order
 Perfect combination: 1 + 1 = 3 !!
 AGV technology combined with Pick-by-Voice
 In existing environment
 Same Infrastructure
Same Process and IT solution

12. Pick-n-Go® Solution
Generic ROI model – example:
 Today pickers spend 30 min on a pick run 7 min 0 min
 Preparation for pick run (6 min)
 Order administration Dispatch
 Empty pallet pick-up 6 min 1 min
outbound Stretch
 Travel to 1st pick location Empty
 Picking first to last pick (17 min) goods wrapping
 Dispatching the goods (7 min) Pallet and
 Travel to stretch wrapper pick-up labelling
 Secure and label goods
 Travel to and Drop at correct dock
17 min 15 min
 Pickers supported by Pick-n-Go only
spend 16 min on same pick run
 Preparation for pick run (1 min) Dispatch
 Walk to 1st pick location
outbound
Man-to-Goods
 Picking first to last pick (15 min) floor level
 No step on / off truck goods
 Dispatching the goods (0 min) order-picking
 Gain: Pick-n-Go
 30 – 16 = 14 min
 14 / 30 = 46,7% cut time
Productivity gain: 87,5% 1/(1-0,467) Next pick run 14 min earlier!!
 Each picker produce 87,5% more 30 16 min

13. Advantages of Voice & Pick-n-Go
Pick accuracy significantly improved 99.98+%
Faster picking, Voice 15-35+%
Faster picking, Pick-n-Go (Voice required) 50-100%
Work safety and ergonomics improved
Improved customer satisfaction

14. www.optiscangroup.com