LeasePlan's implemententation for the Social Connections event II
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This is the presentation I gave for the Social Connections event II in Cardiff. It's about the IBM Connections implementation that e-office has done for LeasePlan.
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LeasePlan's implemententation for the Social Connections event II
- 1. LeasePlan’s LinkedPeople 6000 LinkedPeople in 30 countries
- 2. Pim van Wetten pim.van.wetten@e-office.com twitter.com/pvwetten nl.linkedin.com/in/pvwetten slideshare.net/pvwetten pvwetten.nl
- 3. what would you like to take home?
- 4. agenda - introduction - why? - pilot and lessons learned - project - key take aways
- 5. e-office
- 6. 30 countries 6000+ employees 1.4 million cars Finland Netherlands Norway Sweden United Kingdom Germany Ireland Denmark Belgium Poland France Luxemburg Romania Greece United States Switzerland Portugal Spain Turkey Italy Austria Hungary Mexico Czech Republic Slovakia United Arab Emirates India Brazil New Zealand Australia Number of vehicles excludes cars managed by QEK and other activities within LeasePlan Corporation
- 9. marcus lizz richard gary carl
- 10. ... and with LinkedPeople • easily find people with specific expertise • effective communication, no e-mail overkill • time saving richard carl
- 11. business case • knowledge/expertise • communication
- 12. LinkedPeople timelines Q4 2008 Jan 2009 – Sept Q4 2009 May 2010 2009 • Initial • Pilot • Web 2.0 • approval EMT investigation strategy • start project by ISA based on Gartner research 15 November January 2011 Sept 2011 rollout 2010 finished • first entities • EMT approval • install Global live global rollout domain • upgrade 3.0 manager PAGE 12
- 14. when to pilot? • daily work: small is possible • investigating network effects: don’t bother strong ties weak potential none
- 15. lessons learned
- 16. discussions
- 18. survey Continue after pilot? 9 Yes No 91
- 19. strategy
- 21. adoption
- 22. daily activities
- 23. scenarios
- 25. governance PAGE 25
- 26. LinkedPeople Owner (Communications) LinkedPeople Manager MD entity 1 MD entity 2 MD entity 3 Domain Manager Ambassadors Domain Manager Ambassadors Domain Manager Ambassadors Community mngr Community mngr Community mngr Community Mngr Community Mngr Community Mngr ... ... ...
- 27. implementation planning Activity Week No. -3 -2 -1 0 1 2 3 4 5 6 7 1 MD contacted by the GPT Project X manager 2 Domain Manager/ambassador X X Recruitment 3 Access employees to LinkedPeople X 4 Implementation Management training X X package 5 Implementation Introduction package X X 6 Implementation user training package X X X X phase 1 7 Implementation user training package X X X X phase 2 8 Completion and deployment sign off X Page 27
- 28. overview of materials • welcome e-mail messa • posters • floor walking do’s and don’ts • drop in session scripts • training movies • etc. Page 28
- 29. language
- 30. measurement Usage Perception Business value • short term • mid term • long term PAGE 30
- 32. logs in 6000 4993 5000 4314 4000 3415 3143 3078 May 2011 3000 2548 July 2011 Aug-2011 2000 1000 0 Total users Logged in last month
- 33. profiles 60 51.5 50 45.9 43.5 40 May 2011 30 July 2011 20 Aug-2011 15 16.2 9.4 10 0 Picture supplied (%) Background supplied(%)
- 34. 900 created features 824 800 716 700 633 600 544 500 429 423 394 395 392 391 400 359 May 2011 292 300 300 274 July 2011 237 207 201 Aug-2011 200 153 100 0
- 36. management
- 37. lessons learned
- 38. • invest in adoption • scenarios for daily activities (wiifm) • integration • c-level is different approach • Sampson, user adoption strategies intro >why?>pilot>project>key points
Editor's Notes
- anything in particular you would like to take home with you?
- 91 first lotus bp
- The LeasePlan business strategy acknowledges this by stating that Knowledge Management is a critical success factor for our growth strategy – as we compete on expertise.LeasePlan competes on expertise: easier to LeasePlan (service is important)
- Knowledge sharingTime saved searching for people and informationIncreased availability of relevant knowledgeCommunicationFaster and efficient communicationFewer emails, calls, meetings and travelProduct developmentReduced time to marketImproved best practice sharingLimiting re-inventing the wheelSocial capitalGreater collaborationMore knowledge retainedInnovationCreate new marketsTake market shareHuman resourcesLower training effortImproved staff retention
- CommunicationVery Good, although I still think it's ironic to send flyers by land post advertising a Web 2.0 collaborative toolWIM160 people worldwide30 countriescommunicationwebinarsLessons learnedTechnicalHardwareDirectoryHumanExplain, what’s in it for meOrganizationBuzz: LinkedPeople waitinglistLinkedPeoplestructure communities (governance)
- technical:- VmwareAD: 3 domain servers global catalogadoptioninvolved with the pilot group now half a department and no way to collaboratewhen is a pilot a succes?what to do with the data? keep it?positive- a waiting list of wannabees
- discussion about predefined communities vs free communitieshow to position Connections vs the Intranet
- Innovators 2.5%Earltadoptors 13.5 %Totaal 16 %We weten dat 10% ermee aan de slag gaat. Om de earlymajority te bereiken moet je de 6% zien te overbruggen, the chasm
- collaborate in a projectcollaborate in meetings (agenda, minutes)respond to a customer questionprepare a customer visitprepare a customer presentationcollaborate on a customer proposalprepare an eventrespond to a Request for Information/Proposalrespond to a business process exceptionlook for informationask questionswork out an ideawrite a report with a teamdo researchorganise workfind expertscreate and maintain professional relationshipscommunicate with or to an audienceshare knowledge
- PIMDaily activities vertaald naar scenariosDon;t focus on functionality but use cases
- Begonnen met ondertekenen van Social media policyGovernancestructure we do needsome blue withyellow as the keydriver (co-creation)Legal policyDomain managersHow to set-up a community7 instruction moviesCheckingCorporate/local ownership
- Implementation package presentationImplementation planning in detailGovernance structure Online survey E-mail messagesPostersPresentationFloor walking do’s & dont’sOnline presentation for Domain Managers and/or ambassadorsScript for drop in sessionsUser training packageLinkedPeople community Text examples for local newsletters
- Wim vrij local versus global
- WWW: 1-9-90LeasePlan: 4-16-80Over 600 communities30% closedMore and more business criticalUsage growing strong and in different ways (culture)
- over 60% logs in regularly good
- more than half of all the people provided a picture.if you keep in mind that 60% logs in regularly, this is huge
- good:communities and forumsbadactivitiesremarkable a lot of stuff going on in the context of communities, small companies don’t use that a lot
- measurement per countrytotalssuperusersetcmeasurement per communitywho can I congratulate
- Technical:Plugins: dramaSso okupgrade to 3 was a big issue WAS 6 to 7invitation in language senderAdoptionkick off countries face to facecherish ‘natural’ championsscenario’s more specific for daily tasksfocus on examplesseparate management approach