This document outlines a process for conducting a needs assessment to inform the development of a training program. It discusses analyzing the past, present, and future needs as well as relationships. The present section details activities, outcomes, deliverables and team members needed for business analysis and development. This includes gathering data, conducting focus groups, task analysis, and developing objectives. The goal is to understand organizational, learner, and content needs to create effective training that solves business problems.

2. Volume 1 | Issue 4
8th
November 2016
Preparing for surgical strikes
Learnings for the learning industry from 500 and 1000
notes decision

3. We have broken this article into 4 parts
Past
Present
Future
Relationships

4. • Past
 The past goes beyond one’s control and authority.
 The problems are owned by the present leaders, teachers and
learning professionals.

5. • Present
 There is a strong need to do a continuous need analysis however at
present it is not done thoroughly.
 We need to think whether we are considering the following points as
a partial checklist and keep evolving the list.

6. • Present
Activity Outcome/Deliverables Team Members
Business & Pre-analysis
• Gap Analysis /
Organizational
Analysis.
 Business Managers
Need
 Skills, Knowledge,
Attitude
• Causal Factors
 Problems
 Causes
 Solutions
 Skills, Knowledge,
Attitude
• Organization Need
• Personal Need
• Business
• Customer

7. • Present
Activity Outcome/Deliverables Team Members
Business & Pre-analysis
• Data from
 Personnel records
 Personnel evaluation
reports
 Statistics showing job
performance
 Common error reports
 Test data
 Other
 Desired and Current
levels
 Expressed
 Perceived
 Future

8. • Present
Activity Outcome/Deliverables Team Members
Business & Pre-analysis
• How to improve
 Skills, Knowledge,
Attitude
 Training Goal
• Focus Group / Sample
User
 Career development
 Experience in company
 Training Type Effective
 Like and dislikes
 Improvements

9. • Present
Activity Outcome/Deliverables Team Members
Business & Pre-analysis
 Type of training
preferred
 Need to know to do
job well
 Comparison with
experts, effective
people
 Problems on Job
with ranking
 War story of
problem
 Changes and Same in
job
 Learning Style and
Tricks

10. • Present
Activity Outcome/Deliverables Team Members
Business & Pre-analysis
 Peers opinion of job
 Motivates to do job
 Attitude
 Behaviour Change
• Task Analysis
 Tasks that are
common
 Tasks that are
important
 Steps of each task
 What people do
what tasks

11. • Present
Activity Outcome/Deliverables Team Members
Business & Pre-analysis
 Common problems
and mistakes
 Terminology of
users
 Relation between
tasks
 Communication
between people
 Performance
Objectives and
Goals

12. • Present
Activity Outcome/Deliverables Team Members
Business Development / Analysis
• Mission
 Performing Needs
 Objective
 Goal
• Audience and
Expectation
 Education
 Age
 Sex Percentage
 Personal needs
 Reading Ability
 Experience
 Hobbies/Interests
• Needs Assessment
Report
• Learner Profile
• Content Outline
• Learning Hierarchy
• Instructional
Objectives
• Authoring System
Specs.
• Delivery System Specs.
• PERT Chart
• Project Timetable
• Evaluation Plan
• Adoption Plan
• Upgradation Plan
• Metaphor Plan
• Project Manager
• Subject Matter Expert
• Instructional Designer
• Project Evaluator
• Programmer
• Business Development

13. • Present
Activity Outcome/Deliverables Team Members
Business Development / Analysis
 Favourite shows,
magazines etc.
 Computer
Experience
 Computer at home
 Like/Dislike about
job
 Languages
 Metaphor Decision
• Personal needs
 Accreditation

14. • Present
Activity Outcome/Deliverables Team Members
Business Development / Analysis
• Motivational Factors /
Readiness to learn.
 Career Effect
• Test
 What test
 Performance
 Best way to improve
• Context Analysis

15. • Present
Activity Outcome/Deliverables Team Members
Business Development / Analysis
• Task Analysis
 Tasks and Sub Tasks
 Observation
 Skills, Knowledge,
Attitude
 Training needed
 Criticality
 Support
• Environment/
Organizational
Analysis, / Learning
Culture
• Copyright, IPR

16. • Present
Activity Outcome/Deliverables Team Members
Business Development / Analysis
• Security Issues
 Data
 Analysing Content
 What is needed
 What is already taught
 Media Types
 Content Expert
 How has he become
expert
 How do you handle
difficult parts and
problems

17. • Present
Activity Outcome/Deliverables Team Members
Business Development / Analysis
 How are you
different from a
novice / one year
experience
 Facilitator
 Evaluator Objectives
 Expert Counsellor
 Linking of Knowledge
to Engine
 Content Outline
• Reusability Analysis
• Analyzing in-use
Methodologies and

18. • Present
Activity Outcome/Deliverables Team Members
Business Development / Analysis
• Resources with
Manpower Profile
• Research Done
• Geographical Spread
• Identifying Delivery
Platform,
 H/W and S/W
 OS,
 Browser,

19. • Present
Activity Outcome/Deliverables Team Members
Business Development / Analysis
 Server space and
Infrastructure.
 Networked – speed,
administrator, media
of connection, data
size, configurations.
• Selecting Authoring
Environment with
Justification and
Licenses
• Time Limit of
Program

20. • Present
Activity Outcome/Deliverables Team Members
Business Development / Analysis
• Planning Project
Milestones
• Planning Qualitative
and Quantitative
Evaluation Model
 On taking course what
are expert questions
• Adoption Strategy /
Major Account Plan
 Top Management
Support Plan

21. • Present
Activity Outcome/Deliverables Team Members
Business Development / Analysis
• Learner Support
• Administration field
• Certification
• Collaboration.
• Broadcast
• On the job guide /
Projects
• Authoring
• Post Learning
Evaluation
• Reports from System
• Upgradation of
knowledge contents
and experiences.
 Knowledge

22. • Present
Activity Outcome/Deliverables Team Members
Business Development / Analysis
• Rapid Prototype
Decision
• Cycles of Iterations
• Cost Benefit Analysis
• Risks of Project
• Evolution of learning
system in future
• Financials
• Competition
conventional and non-
conventional

23. • Future
 We need to solve as many problems as they appear
 Ones which are difficult in terms of commitment from the organisation should
be planned for ready for execution.
 Problems which have the highest impact across the organisation are ripe
cases for execution.
• Solutions
 Act like a business leader and not a follower.
• Summary
 As a learning professional help the organisation evolve and manage crisis.
Organisations will react mainly in a crisis.

24. Author
Prashant Khanna
Director & Co-founder
Enhance Systems Private Limited
Delight through learning
Feel free to visit www.enhancelearning.co.in for details,
learning case studies and demos.