SlideShare a Scribd company logo
Learning Methods of
BSNL
Submitted By: Bhanu Arora
Introduction
 Bharat Sanchar Nigam Limited
(abbreviated BSNL) is an Indian
state-owned telecommunications company
headquartered in New Delhi.
 It was incorporated on 15 September 2000 and assumed the
business of providing telecom services and network management
from the erstwhile CentralGovernment Departments ofTelecom
Services (DTS) andTelecom Operations (DTO) as of 1 October
2000 on a going-concern basis.
 BSNL is India's oldest communication service provider and its
history can be traced back to the British era. During the British
era, the first telegraph line, was established between Calcutta and
Diamond Harbour.
Training and
Development
 Training and Development is a subsystem of an organization. It
ensures that randomness is reduced and learning or behavioral
change takes place in structured format.
Training and
Development
Objectives
 The principal objective of training and development division is to
make sure the availability of a skilled and willing workforce to an
organization.
 In addition to that, there are four other objectives:
1. Individual
2. Organizational
3. Functional
4. Societal
Importance of
Training at
Telecom
Sector
 Telecom is one of the fastest growing sectors in India with a
growth of 21% and revenue of Rs 86,720 crore in the year 2006.
 With increase in competition between the major players like
BSNL, MTNL,Vodafone, Jio, Idea, BhartiTele services,Tata, etc,
the requirement for mobile analysts, software engineers, and
hardware engineers for mobile handsets has increased.
Training and
Development
at Bharat
Sanchar
Nigam Ltd
(BSNL)
 ComputerizedTraining Management System at ALTTC
(Advanced LevelTelecomTraining Centre):This system with
online nomination facility has been made operational after
clearance by IT cell of BSNL.
 E-learning implementation: Keeping pace with technological
changes, leveraging the IT infrastructure, e-learning methodology
is being put in place at major training centers of BSNL.
 JTO (JuniorTelecom Officer) Induction program: BSNL
corporate office has approved the JTO InductionTraining
Structure.
 Field Courses: It is always the endeavor of ALTTC to take all
possible steps to meet the training needs of BSNL family. Many
times BSNLCircles have special need for customized trainings.
 Training of all BSNL officials in Customer interface on Internet:
BSNL Corporate office has directed ALTTC to conduct courses on
training for BSNL officials.
Methods of
Trainings
 Seminars & Workshops:The institute conducts seminars on the
latest topics in new telecommunication technologies.The institute
also conducts workshops on important topics concerning DoT
(Department ofTelecom Services).
 InductionTraining:The induction training is imparted in various
disciplines for the newly recruited staff as a pre-job training.
 In-serviceTraining:The purpose of in-service training is to give
the necessary knowledge and know how about the new
systems/technologies inducted into the network from time to
time.
 Apprenticeship training:Apprenticeship training is normally
given to artisans, electricians, plumbers and alike.The duration is
mainly 6 months to 2 years; this is carried out under the guidance
and intimate supervision of master craftsman, expert worker and
supervisor.
 Job Rotation:This involves the movement of the trainee from one
job to another.The trainee receives job knowledge and gains
experience from his supervisor or trainer in each of the different
job assignments.
 Coaching:The trainee is placed under a particular supervisor who
functions as a coach in training the individuals.The supervisor
provides feedback to the trainee on his or her performance and
offers him some suggestions for improvements.
 Job Instruction:This method is also known as training through
step by step.The trainer explains to the trainee the way of doing
the jobs, job knowledge and skills and allows him to do the job.
The trainer appraises the performance of the trainee, provides
feedback information and corrects the trainee.
 Committee Assignments:A group of trainees are given and asked
to solve an actual organizational problem.The trainees solve the
problem jointly. It develops teamwork.
 Off the job training:The trainee is separated from the job
situation and his attention is focused upon learning the material
related to his future job performance.
 Vestibule training:Actual work conditions are simulated in the
classroom. Material, files and equipment, which are used in actual
job performance, are also used in training.This type of training is
commonly used for training personal for clerical and semi-skilled
jobs.
 Role-playing: It is a method of human interactions that involves
realistic behavior in imaginary situations.This method of training
involves certain characters.This method is mostly used for
developing inter-personal interactions and relations.
 Lecture Method:The instructor organizes the material and gives
it to a group of trainees in the form of a talk.To be effective, the
lecture must motivate and create interest among the trainees.
This method is direct and can be used for a large group of trainees.
 Programmed Instruction:The subject matter to be learned is
presented in a series of carefully planned sequential units.These
units are arranged from simple to more complex levels of
instruction.
TypicalTopics
of Employee
Training
 Communications
 Computer skills
 Customer service
 Diversity
 Ethics
 Human relations
 Quality Initiatives
 Safety
 Sexual harassment
Benefits from
Employee
Training
 Increased job satisfaction and morale among employees
 Increased employee motivation
 Increased efficiencies in processes, resulting in financial gain
 Increased capacity to adopt new technologies and methods
 Increased innovation in strategies and products
 Reduced employee turnover
 Enhanced company image, e.g., conducting ethics training
 Risk management, e.g., training about sexual harassment,
diversity.
THANKYOU

More Related Content

What's hot

Vocational Education in India
Vocational Education in India Vocational Education in India
Vocational Education in India
Ambuj Kushawaha
 
Market Research India - Vocational Training Market in India 2009
Market Research India - Vocational Training Market in India 2009Market Research India - Vocational Training Market in India 2009
Market Research India - Vocational Training Market in India 2009
Netscribes, Inc.
 
Appropriate technology and entrepreneurship training for students (s atet)
Appropriate technology and entrepreneurship training for students (s atet)Appropriate technology and entrepreneurship training for students (s atet)
Appropriate technology and entrepreneurship training for students (s atet)
Samir Raj Bhandari
 
Market Research Report : Vocational Training Market in India 2012
Market Research Report : Vocational Training Market in India 2012Market Research Report : Vocational Training Market in India 2012
Market Research Report : Vocational Training Market in India 2012
Netscribes, Inc.
 
Details of programme
Details of programmeDetails of programme
Details of programmeapardhyd2013
 
Financial Times Report
Financial Times ReportFinancial Times Report
Financial Times Report
Soft Skills World
 
MM Bagali, PhD, HRM Project for MBA Institute
MM Bagali, PhD, HRM Project for MBA InstituteMM Bagali, PhD, HRM Project for MBA Institute
MM Bagali, PhD, HRM Project for MBA Institute
dr m m bagali, phd in hr
 
Campus recruitment training
Campus recruitment trainingCampus recruitment training
Campus recruitment training
Shashikanth
 
Vocational Education(Training)
Vocational Education(Training)Vocational Education(Training)
Vocational Education(Training)
Dheenathayalan Ramasamy
 
Training and development in wipro
Training and development in wiproTraining and development in wipro
Training and development in wipro
Sudheer Reddy Himmathrao
 
Vocational education & training
Vocational education & trainingVocational education & training
Vocational education & trainingEmpatic Project
 
know about iti, dgt, ncvt, scte & vt, dtet, cti
know about iti, dgt, ncvt, scte & vt, dtet, ctiknow about iti, dgt, ncvt, scte & vt, dtet, cti
know about iti, dgt, ncvt, scte & vt, dtet, cti
asispattanaik
 
Ppt report on current issues (reforms on tech-voc education and training)
Ppt   report on current issues (reforms on tech-voc education and training)Ppt   report on current issues (reforms on tech-voc education and training)
Ppt report on current issues (reforms on tech-voc education and training)
Lyn Agustin
 
Empowering MSMEs - Skills Development of the MSME Sector - Part - 7
Empowering MSMEs - Skills Development of the MSME Sector - Part - 7Empowering MSMEs - Skills Development of the MSME Sector - Part - 7
Empowering MSMEs - Skills Development of the MSME Sector - Part - 7
Resurgent India
 
Ridge%20to%20 valley%20approach
Ridge%20to%20 valley%20approachRidge%20to%20 valley%20approach
Ridge%20to%20 valley%20approachssakthikumar
 
Infosys tna
Infosys tnaInfosys tna
Infosys tna
Surya Pratap
 

What's hot (18)

Vocational Education in India
Vocational Education in India Vocational Education in India
Vocational Education in India
 
Market Research India - Vocational Training Market in India 2009
Market Research India - Vocational Training Market in India 2009Market Research India - Vocational Training Market in India 2009
Market Research India - Vocational Training Market in India 2009
 
Appropriate technology and entrepreneurship training for students (s atet)
Appropriate technology and entrepreneurship training for students (s atet)Appropriate technology and entrepreneurship training for students (s atet)
Appropriate technology and entrepreneurship training for students (s atet)
 
Market Research Report : Vocational Training Market in India 2012
Market Research Report : Vocational Training Market in India 2012Market Research Report : Vocational Training Market in India 2012
Market Research Report : Vocational Training Market in India 2012
 
Details of programme
Details of programmeDetails of programme
Details of programme
 
Financial Times Report
Financial Times ReportFinancial Times Report
Financial Times Report
 
MM Bagali, PhD, HRM Project for MBA Institute
MM Bagali, PhD, HRM Project for MBA InstituteMM Bagali, PhD, HRM Project for MBA Institute
MM Bagali, PhD, HRM Project for MBA Institute
 
Campus recruitment training
Campus recruitment trainingCampus recruitment training
Campus recruitment training
 
Vocational Education(Training)
Vocational Education(Training)Vocational Education(Training)
Vocational Education(Training)
 
Training and development in wipro
Training and development in wiproTraining and development in wipro
Training and development in wipro
 
Successroute.
Successroute.Successroute.
Successroute.
 
Company Profile - 2015
Company Profile - 2015Company Profile - 2015
Company Profile - 2015
 
Vocational education & training
Vocational education & trainingVocational education & training
Vocational education & training
 
know about iti, dgt, ncvt, scte & vt, dtet, cti
know about iti, dgt, ncvt, scte & vt, dtet, ctiknow about iti, dgt, ncvt, scte & vt, dtet, cti
know about iti, dgt, ncvt, scte & vt, dtet, cti
 
Ppt report on current issues (reforms on tech-voc education and training)
Ppt   report on current issues (reforms on tech-voc education and training)Ppt   report on current issues (reforms on tech-voc education and training)
Ppt report on current issues (reforms on tech-voc education and training)
 
Empowering MSMEs - Skills Development of the MSME Sector - Part - 7
Empowering MSMEs - Skills Development of the MSME Sector - Part - 7Empowering MSMEs - Skills Development of the MSME Sector - Part - 7
Empowering MSMEs - Skills Development of the MSME Sector - Part - 7
 
Ridge%20to%20 valley%20approach
Ridge%20to%20 valley%20approachRidge%20to%20 valley%20approach
Ridge%20to%20 valley%20approach
 
Infosys tna
Infosys tnaInfosys tna
Infosys tna
 

Similar to Learning methods of BSNL

Training techniques and super visionary methods for workers1
Training techniques and super visionary methods for workers1Training techniques and super visionary methods for workers1
Training techniques and super visionary methods for workers1bhobotoshdebnath
 
Training & Development Of Banglalink Telecom
Training & Development  Of Banglalink Telecom Training & Development  Of Banglalink Telecom
Training & Development Of Banglalink Telecom
manarat international university
 
Current Trends in Training & Development: Public Vs Private Sector Organizations
Current Trends in Training & Development: Public Vs Private Sector OrganizationsCurrent Trends in Training & Development: Public Vs Private Sector Organizations
Current Trends in Training & Development: Public Vs Private Sector Organizations
Natasha Gupta
 
Training practices in india
Training practices in india Training practices in india
Training practices in india
Dheeraj Yarra
 
training practices and corporate training initiatives in india
training practices and corporate training initiatives in indiatraining practices and corporate training initiatives in india
training practices and corporate training initiatives in india
Dheeraj Yarra
 
Human Resources Management
Human Resources Management Human Resources Management
Human Resources Management
NURUL HAZWANI HUSNA RAZLAN
 
A study on_the_factors_influencing_the_effectiveness_of_internship_trainin
A study on_the_factors_influencing_the_effectiveness_of_internship_traininA study on_the_factors_influencing_the_effectiveness_of_internship_trainin
A study on_the_factors_influencing_the_effectiveness_of_internship_trainin
Sheham Aliyar
 
Training PGP VIVA VVIT
Training PGP VIVA VVITTraining PGP VIVA VVIT
Training PGP VIVA VVIT
PROF. PUTTU GURU PRASAD
 
BSNL Training Report file
BSNL Training Report fileBSNL Training Report file
BSNL Training Report file
Ojas Maheshwari
 
Unit 3-training design
Unit 3-training designUnit 3-training design
Unit 3-training design
Manoj Kumar
 
Evaluation of effectiveness of the Training Programme
Evaluation of effectiveness of the Training ProgrammeEvaluation of effectiveness of the Training Programme
Evaluation of effectiveness of the Training Programme
Shriyani Udugama
 
Leadership and Management CIPD UK Assignment Sheet
Leadership and Management CIPD UK Assignment SheetLeadership and Management CIPD UK Assignment Sheet
Leadership and Management CIPD UK Assignment Sheet
Rodzidah Mohd Rodzi
 
Cd 8-project on effectiveness of training on employees performance
Cd 8-project on effectiveness of training on employees performanceCd 8-project on effectiveness of training on employees performance
Cd 8-project on effectiveness of training on employees performance
Shilpa Singh
 
HUMAN RESOURCE MANAGEMENT DEVELOPMENT
HUMAN RESOURCE MANAGEMENT DEVELOPMENTHUMAN RESOURCE MANAGEMENT DEVELOPMENT
HUMAN RESOURCE MANAGEMENT DEVELOPMENT
Nzabirinda Etienne
 
Presentation on-Training and Development Programs
Presentation on-Training and Development ProgramsPresentation on-Training and Development Programs
Presentation on-Training and Development Programs
Fahim Hasanul Islam
 
Training Needs AssessmentThe document outlines the 9 key steps to an effective
Training Needs AssessmentThe document outlines the 9 key steps to an effectiveTraining Needs AssessmentThe document outlines the 9 key steps to an effective
Training Needs AssessmentThe document outlines the 9 key steps to an effective
SarveshDubey30
 
Talent Management practices of TCS
Talent Management practices of TCS  Talent Management practices of TCS
Talent Management practices of TCS
divyasree434668
 
TRAINING PEDAGOGY.ppt Introduction to Understanding of Pedagogy.
TRAINING PEDAGOGY.ppt Introduction to Understanding of Pedagogy.TRAINING PEDAGOGY.ppt Introduction to Understanding of Pedagogy.
TRAINING PEDAGOGY.ppt Introduction to Understanding of Pedagogy.
Major K. Subramaniam Kmaravehlu
 

Similar to Learning methods of BSNL (20)

Training techniques and super visionary methods for workers1
Training techniques and super visionary methods for workers1Training techniques and super visionary methods for workers1
Training techniques and super visionary methods for workers1
 
Types of training
Types of trainingTypes of training
Types of training
 
Training & Development Of Banglalink Telecom
Training & Development  Of Banglalink Telecom Training & Development  Of Banglalink Telecom
Training & Development Of Banglalink Telecom
 
Current Trends in Training & Development: Public Vs Private Sector Organizations
Current Trends in Training & Development: Public Vs Private Sector OrganizationsCurrent Trends in Training & Development: Public Vs Private Sector Organizations
Current Trends in Training & Development: Public Vs Private Sector Organizations
 
Training practices in india
Training practices in india Training practices in india
Training practices in india
 
training practices and corporate training initiatives in india
training practices and corporate training initiatives in indiatraining practices and corporate training initiatives in india
training practices and corporate training initiatives in india
 
Human Resources Management
Human Resources Management Human Resources Management
Human Resources Management
 
A study on_the_factors_influencing_the_effectiveness_of_internship_trainin
A study on_the_factors_influencing_the_effectiveness_of_internship_traininA study on_the_factors_influencing_the_effectiveness_of_internship_trainin
A study on_the_factors_influencing_the_effectiveness_of_internship_trainin
 
Training PGP VIVA VVIT
Training PGP VIVA VVITTraining PGP VIVA VVIT
Training PGP VIVA VVIT
 
BSNL Training Report file
BSNL Training Report fileBSNL Training Report file
BSNL Training Report file
 
N ipa
N ipaN ipa
N ipa
 
Unit 3-training design
Unit 3-training designUnit 3-training design
Unit 3-training design
 
Evaluation of effectiveness of the Training Programme
Evaluation of effectiveness of the Training ProgrammeEvaluation of effectiveness of the Training Programme
Evaluation of effectiveness of the Training Programme
 
Leadership and Management CIPD UK Assignment Sheet
Leadership and Management CIPD UK Assignment SheetLeadership and Management CIPD UK Assignment Sheet
Leadership and Management CIPD UK Assignment Sheet
 
Cd 8-project on effectiveness of training on employees performance
Cd 8-project on effectiveness of training on employees performanceCd 8-project on effectiveness of training on employees performance
Cd 8-project on effectiveness of training on employees performance
 
HUMAN RESOURCE MANAGEMENT DEVELOPMENT
HUMAN RESOURCE MANAGEMENT DEVELOPMENTHUMAN RESOURCE MANAGEMENT DEVELOPMENT
HUMAN RESOURCE MANAGEMENT DEVELOPMENT
 
Presentation on-Training and Development Programs
Presentation on-Training and Development ProgramsPresentation on-Training and Development Programs
Presentation on-Training and Development Programs
 
Training Needs AssessmentThe document outlines the 9 key steps to an effective
Training Needs AssessmentThe document outlines the 9 key steps to an effectiveTraining Needs AssessmentThe document outlines the 9 key steps to an effective
Training Needs AssessmentThe document outlines the 9 key steps to an effective
 
Talent Management practices of TCS
Talent Management practices of TCS  Talent Management practices of TCS
Talent Management practices of TCS
 
TRAINING PEDAGOGY.ppt Introduction to Understanding of Pedagogy.
TRAINING PEDAGOGY.ppt Introduction to Understanding of Pedagogy.TRAINING PEDAGOGY.ppt Introduction to Understanding of Pedagogy.
TRAINING PEDAGOGY.ppt Introduction to Understanding of Pedagogy.
 

More from Bhanu Arora

VCONNECT OR ICONNECT: Power of Interpersonal Skills
VCONNECT OR ICONNECT: Power of Interpersonal SkillsVCONNECT OR ICONNECT: Power of Interpersonal Skills
VCONNECT OR ICONNECT: Power of Interpersonal Skills
Bhanu Arora
 
Designing and Fabrication of an Electrical Vehicle
Designing and Fabrication of an Electrical VehicleDesigning and Fabrication of an Electrical Vehicle
Designing and Fabrication of an Electrical Vehicle
Bhanu Arora
 
Analysis of Interactions Among the Barriers to JIT Production.pptx
Analysis of Interactions Among the Barriers to JIT Production.pptxAnalysis of Interactions Among the Barriers to JIT Production.pptx
Analysis of Interactions Among the Barriers to JIT Production.pptx
Bhanu Arora
 
Solar Cooler
Solar CoolerSolar Cooler
Solar Cooler
Bhanu Arora
 
Supercharger in Automobiles
Supercharger in AutomobilesSupercharger in Automobiles
Supercharger in Automobiles
Bhanu Arora
 
Partnership Act
Partnership ActPartnership Act
Partnership Act
Bhanu Arora
 
Marketing Management: A Case Study on Tropicana
Marketing Management: A Case Study on TropicanaMarketing Management: A Case Study on Tropicana
Marketing Management: A Case Study on Tropicana
Bhanu Arora
 
Techniques of Speech
Techniques of SpeechTechniques of Speech
Techniques of Speech
Bhanu Arora
 
Comparative study on Push Pull Process
Comparative study on Push Pull Process Comparative study on Push Pull Process
Comparative study on Push Pull Process
Bhanu Arora
 
Study Into Total Quality Management of McDonalds
Study Into Total Quality Management of McDonaldsStudy Into Total Quality Management of McDonalds
Study Into Total Quality Management of McDonalds
Bhanu Arora
 
Competency Models
Competency ModelsCompetency Models
Competency Models
Bhanu Arora
 
Comparison between ERP Systems: Bitrix24 vs Odoo
Comparison between ERP Systems: Bitrix24 vs OdooComparison between ERP Systems: Bitrix24 vs Odoo
Comparison between ERP Systems: Bitrix24 vs Odoo
Bhanu Arora
 
A Study on TATA CROMA
A Study on TATA CROMAA Study on TATA CROMA
A Study on TATA CROMA
Bhanu Arora
 
Forecasting and Methods of Forecasting in Production Planning
Forecasting and Methods of Forecasting in Production PlanningForecasting and Methods of Forecasting in Production Planning
Forecasting and Methods of Forecasting in Production Planning
Bhanu Arora
 
Comparative Study on Push vs Pull Process
Comparative Study on Push vs Pull ProcessComparative Study on Push vs Pull Process
Comparative Study on Push vs Pull Process
Bhanu Arora
 

More from Bhanu Arora (15)

VCONNECT OR ICONNECT: Power of Interpersonal Skills
VCONNECT OR ICONNECT: Power of Interpersonal SkillsVCONNECT OR ICONNECT: Power of Interpersonal Skills
VCONNECT OR ICONNECT: Power of Interpersonal Skills
 
Designing and Fabrication of an Electrical Vehicle
Designing and Fabrication of an Electrical VehicleDesigning and Fabrication of an Electrical Vehicle
Designing and Fabrication of an Electrical Vehicle
 
Analysis of Interactions Among the Barriers to JIT Production.pptx
Analysis of Interactions Among the Barriers to JIT Production.pptxAnalysis of Interactions Among the Barriers to JIT Production.pptx
Analysis of Interactions Among the Barriers to JIT Production.pptx
 
Solar Cooler
Solar CoolerSolar Cooler
Solar Cooler
 
Supercharger in Automobiles
Supercharger in AutomobilesSupercharger in Automobiles
Supercharger in Automobiles
 
Partnership Act
Partnership ActPartnership Act
Partnership Act
 
Marketing Management: A Case Study on Tropicana
Marketing Management: A Case Study on TropicanaMarketing Management: A Case Study on Tropicana
Marketing Management: A Case Study on Tropicana
 
Techniques of Speech
Techniques of SpeechTechniques of Speech
Techniques of Speech
 
Comparative study on Push Pull Process
Comparative study on Push Pull Process Comparative study on Push Pull Process
Comparative study on Push Pull Process
 
Study Into Total Quality Management of McDonalds
Study Into Total Quality Management of McDonaldsStudy Into Total Quality Management of McDonalds
Study Into Total Quality Management of McDonalds
 
Competency Models
Competency ModelsCompetency Models
Competency Models
 
Comparison between ERP Systems: Bitrix24 vs Odoo
Comparison between ERP Systems: Bitrix24 vs OdooComparison between ERP Systems: Bitrix24 vs Odoo
Comparison between ERP Systems: Bitrix24 vs Odoo
 
A Study on TATA CROMA
A Study on TATA CROMAA Study on TATA CROMA
A Study on TATA CROMA
 
Forecasting and Methods of Forecasting in Production Planning
Forecasting and Methods of Forecasting in Production PlanningForecasting and Methods of Forecasting in Production Planning
Forecasting and Methods of Forecasting in Production Planning
 
Comparative Study on Push vs Pull Process
Comparative Study on Push vs Pull ProcessComparative Study on Push vs Pull Process
Comparative Study on Push vs Pull Process
 

Learning methods of BSNL

  • 2. Introduction  Bharat Sanchar Nigam Limited (abbreviated BSNL) is an Indian state-owned telecommunications company headquartered in New Delhi.  It was incorporated on 15 September 2000 and assumed the business of providing telecom services and network management from the erstwhile CentralGovernment Departments ofTelecom Services (DTS) andTelecom Operations (DTO) as of 1 October 2000 on a going-concern basis.  BSNL is India's oldest communication service provider and its history can be traced back to the British era. During the British era, the first telegraph line, was established between Calcutta and Diamond Harbour.
  • 3. Training and Development  Training and Development is a subsystem of an organization. It ensures that randomness is reduced and learning or behavioral change takes place in structured format.
  • 4. Training and Development Objectives  The principal objective of training and development division is to make sure the availability of a skilled and willing workforce to an organization.  In addition to that, there are four other objectives: 1. Individual 2. Organizational 3. Functional 4. Societal
  • 5. Importance of Training at Telecom Sector  Telecom is one of the fastest growing sectors in India with a growth of 21% and revenue of Rs 86,720 crore in the year 2006.  With increase in competition between the major players like BSNL, MTNL,Vodafone, Jio, Idea, BhartiTele services,Tata, etc, the requirement for mobile analysts, software engineers, and hardware engineers for mobile handsets has increased.
  • 6. Training and Development at Bharat Sanchar Nigam Ltd (BSNL)  ComputerizedTraining Management System at ALTTC (Advanced LevelTelecomTraining Centre):This system with online nomination facility has been made operational after clearance by IT cell of BSNL.  E-learning implementation: Keeping pace with technological changes, leveraging the IT infrastructure, e-learning methodology is being put in place at major training centers of BSNL.  JTO (JuniorTelecom Officer) Induction program: BSNL corporate office has approved the JTO InductionTraining Structure.
  • 7.  Field Courses: It is always the endeavor of ALTTC to take all possible steps to meet the training needs of BSNL family. Many times BSNLCircles have special need for customized trainings.  Training of all BSNL officials in Customer interface on Internet: BSNL Corporate office has directed ALTTC to conduct courses on training for BSNL officials.
  • 8. Methods of Trainings  Seminars & Workshops:The institute conducts seminars on the latest topics in new telecommunication technologies.The institute also conducts workshops on important topics concerning DoT (Department ofTelecom Services).  InductionTraining:The induction training is imparted in various disciplines for the newly recruited staff as a pre-job training.  In-serviceTraining:The purpose of in-service training is to give the necessary knowledge and know how about the new systems/technologies inducted into the network from time to time.
  • 9.  Apprenticeship training:Apprenticeship training is normally given to artisans, electricians, plumbers and alike.The duration is mainly 6 months to 2 years; this is carried out under the guidance and intimate supervision of master craftsman, expert worker and supervisor.  Job Rotation:This involves the movement of the trainee from one job to another.The trainee receives job knowledge and gains experience from his supervisor or trainer in each of the different job assignments.  Coaching:The trainee is placed under a particular supervisor who functions as a coach in training the individuals.The supervisor provides feedback to the trainee on his or her performance and offers him some suggestions for improvements.
  • 10.  Job Instruction:This method is also known as training through step by step.The trainer explains to the trainee the way of doing the jobs, job knowledge and skills and allows him to do the job. The trainer appraises the performance of the trainee, provides feedback information and corrects the trainee.  Committee Assignments:A group of trainees are given and asked to solve an actual organizational problem.The trainees solve the problem jointly. It develops teamwork.  Off the job training:The trainee is separated from the job situation and his attention is focused upon learning the material related to his future job performance.
  • 11.  Vestibule training:Actual work conditions are simulated in the classroom. Material, files and equipment, which are used in actual job performance, are also used in training.This type of training is commonly used for training personal for clerical and semi-skilled jobs.  Role-playing: It is a method of human interactions that involves realistic behavior in imaginary situations.This method of training involves certain characters.This method is mostly used for developing inter-personal interactions and relations.  Lecture Method:The instructor organizes the material and gives it to a group of trainees in the form of a talk.To be effective, the lecture must motivate and create interest among the trainees. This method is direct and can be used for a large group of trainees.
  • 12.  Programmed Instruction:The subject matter to be learned is presented in a series of carefully planned sequential units.These units are arranged from simple to more complex levels of instruction.
  • 13. TypicalTopics of Employee Training  Communications  Computer skills  Customer service  Diversity  Ethics  Human relations  Quality Initiatives  Safety  Sexual harassment
  • 14. Benefits from Employee Training  Increased job satisfaction and morale among employees  Increased employee motivation  Increased efficiencies in processes, resulting in financial gain  Increased capacity to adopt new technologies and methods  Increased innovation in strategies and products  Reduced employee turnover  Enhanced company image, e.g., conducting ethics training  Risk management, e.g., training about sexual harassment, diversity.