The document discusses a potential 4-year interim managed service transition program to move schools towards a "Gold" managed service for ICT. It involves stabilizing existing infrastructure, conducting staff training audits, gradually replacing legacy equipment, and providing ongoing support. The goal is a smooth transition where equipment purchased in the interim program can transfer to the Gold service by year 4, and support is gradually increased to equivalent levels. Staff support may also transfer in year 2 as part of the transition to the new managed service.