The document discusses how CA Services can help customers optimize their project portfolio management (PPM) journey. It outlines an agenda for a session that will discuss techniques for gaining adoption and growing PPM maturity. Topics include on-premise vs software as a service (SaaS) solutions, value realization roadmaps, and maturity assessments. The presentation emphasizes that defining business outcomes drives adoption and value. It recommends customers work with CA Services to conduct assessments, develop a migration plan with the right focus areas, and communicate effectively throughout the process to optimize their PPM solution journey.

1. World®
’16
Learn How CA Services Can Help You
Optimize Your PPM Journey
Stephenie Harp, Bryan Reid and George Starr
PPM Services Organization
CA Technologies
AMX124P
AGILE MANAGEMENT

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© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

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Abstract
Collaborate with 3 of ‘CA Services’ luminaries: Bryan Reid, George Starr, and
Stephenie Harp to learn what is working, and what has changed in how you
implement and/or grow adoption of CA PPM successfully.
This session is focused on sharing best practices, tools & techniques to help you
achieve your business outcomes weather you are a new, experienced, or seasoned
customer.
Some of the discussion topics will include: On-Premise vs. SaaS? When can a
'Value Realization Roadmap’ or ‘Maturity Assessment Plan’ help me and how do I
get one? Can anyone help me, now that I have ‘customized’ too much? There will
also be plenty of time for ad hoc topics to make this an interactive and dynamic
session.
Stephenie Harp
Bryan Reid
George Starr
CA Technologies
PPM Services Team

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Agenda
BUSINESS AGILITY ENABLES ADOPTION AND VALUE
RAFFLE
TECHNIQUES TO GAIN ADOPTION AND GROW PPM MATURITY
TRANSFORM YOUR SOLUTION WITH THE CLOUD
Q&A
1
2
3
4
5

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“Yes- we are convinced: we need to adapt to
compete in the application economy!
How will business agility enable us to not only
increase our adoption of our CA PPM solution
but deliver the value we expect?”

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Solution adoption requires quick time to value
WINDOW OF
OPPORTUNITY
60%
of customers say the window
of opportunity to drive
solution adoption before it
becomes an “uphill battle” is
90 days or less
SOLUTION ADOPTION
CHALLENGE
77%
of customers say solution
adoption is a significant or
major challenge when
implementing new
technology
50%
of customers say improved
business outcomes is a top
advantage of quicker solution
adoption
IMPROVED BUSINESS
OUTCOMES
https://www.techvalidate.com/app/facts/9ED-ED2-
749
https://www.techvalidate.com/app/facts/9ED-ED2-
749
https://www.techvalidate.com/app/facts/E78-A38-
EFB

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Defined Business Outcomes Drive Adoption

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Release # Business Outcomes # of Sprints Estimated
Time
ROI Measurements Health
R1 - Demand
Management
Faster turnaround time to start
projects x of 11 4 Months
- % of Ideas created and linked to
‘Strategy’
- Cycle Time of Project Creation
R1 - Agile Project
Management
- Increase associate
satisfaction
- Improve financial margins
x of 6 3 Months
- % of Active Projects created (x of Y)
- % Reduction in ‘Project
Administration’ (e.g. time to submit
a Status Report,Time Entry, etc.)
- % Average Financial Margin per
project
As-of-Date: Month 1 from Notice to Proceed
CA Services - Project Success Value Scorecard (Sample)
95-99% 85-95% <75%
ü Measure what matters
ü Draft on what works
ü Tailor your scorecard

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Value Is The Driver Of Adoption

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Value Stream(s)
Plan Of Record / Intake Process
Release Train 1
Release Train 2
Release Train 3
Value stream implementation approach to enhance adoption
Portfolio
Mgmt
Interfaces
Resource
Mgmt
Schedule
Mgmt
Reporting
Demand
Mgmt
Project
Mgmt
Financial
Mgmt
Risk / Issue
Mgmt

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“CA PPM is a wonderful application and
we know it will allow us to meet our
business outcomes.
How do we confidently define the right
solution that provides even more value
today…while laying a foundation to extend
capabilities in the future when we are ready?”

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Well-defined vision, outcomes and plans are essential to
defining and measuring success with PPM
Multiple
organizations;
not aligned
Different
maturity levels
Different
systems
Unclear or
divergent
priorities
No common
vision and
plan
Multiple
organizations;
in concert
Different
Maturity
Levels
Common
system
Aligned
Priorities
Common
vision and
planLower
Likelihood of
Success
Higher
Likelihood of
Success

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A Value Realization Roadmap (VRR) quickly aligns multiple
stakeholders to one PPM vision and plan
Project Management
Portfolio Management
Resource Management
Integration
System Replacement
• Multiple organizations
• Different maturity levels and systems
• Align implementation with business drivers and priorities
• Takes hours versus weeks

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The CA PPM Maturity Assessment Process (MAP)
assesses people, process and technology
Process Group A
Process Group B
Organization
People
Technology
• Considers more than just technology
• Helps build a plan for PPM processes and organizational change management
• Takes < 2 days

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Insights from the VRR and MAP
Scenario Observations Insights
Alignment is lacking • Multiple stakeholders
• Difference processes, competencies
and systems
• Sometimes have a lack of synergy
• Solution: VRR
• Get organizations on the same page and
following a common vision
• Each approach takes less than 2 days
• The VRR has helped build synergy in up to 10
different organizations at once
Progress is slow • Initial implementation is complete,
but momentum has slowed
• Hard to get executive support
• Solution: MAP
• Measures maturity, defines improvement goals,
and measures progress
• Repeat every 18 months
• It only takes 1-2 days vs. several weeks for typical
approaches
• Customers have successfully used the MAP as a
basis for continuous improvement

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“We are considering migrating our
solution to the cloud for business and
technical reasons.
As we begin this process, what should we be
aware of to help ensure our solution is
migrated successfully? What should we focus
on and prioritize during this process?”

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Discover
1
Capture and Analyze
Improve user experience and increase solution adoption
§ Conduct assessment
§ Provide findings and
recommendation
Evolve
4
Enhance
Plan
2
Determine Path
Migrate
3
Deploy Solution
§ Select option
§ Preparation
§ Migrate solution
§ Remediation
§ Knowledge transfer
§ Monitor
§ Extend PPM maturity
§ Adoption checkpoints
“ CA Services commitment to customer service is what continues to be just one of the joining forces in the business relationship. With
their help, we were able to implement PPM to include time tracking, financials and resource management quickly (5 weeks). ”
IT Project Manager, Security Products and Services Company
Transform your CA PPM solution with the cloud
Follow these 4 key steps during your migration journey

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Identify areas for transformation
Improve your solution performance and maximize the value of your CA PPM investment
§ Evaluate business processes
§ Assess PPM maturity
§ Determine OCM impacts
§ Identify best practices to
leverage
§ Review usage and telemetry
statics
§ Evaluate technical debt
§ Analyze SaaS cost savings
A time to reflect…......

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Planning is essential to successful adoption
Considering impacts to people, process and technology is a must!
PEOPLE
PROCESSTECHNOLOGY
• Business process understanding
• Policies, procedures and reporting
• Business process reengineering
• Define KPI’s and adoption metrics
• Organization change management
• Roles and responsibilities
• User experience
• Enablement
• Rationalization of services
• Technical debt reduction
• Compliance and audits
Strategy
Compliance
Governance

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Good communication optimizes the migration journey
Ensuring buy in from stakeholders and team is crucial for a smooth migration process
§ Follow the plan but be prepared to
pivot and reassess
§ Communicate often
§ Define clear testing strategy
§ Ensure testing team understands the
solution and the process
§ Daily standups help risks more easily
bubble to the surface
§ Set realistic timelines and velocity
goals for the team
§ Listen!
§ Evaluate adoption KPI’s with
defined timelines to check progress
§ Create 18 month roadmap to align
with strategy, desired outcomes
and end user needs
§ Ensure team has proper skills to
support solution
§ Do not get stuck at a dead end
§ Processes change….it’s ok

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Questions?

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Give-away time!

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Thank you.
Stay connected at communities.ca.com

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