"Cognitive empathy – the ability to understand another person’s point of view Emotional empathy – the ability to feel what someone else feels Empathetic concern – the ability to sense what another person needs from you"

1. LEADING WITH COMPASSION
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C-Suite — “C” is for compassion

2. LEADING WITH COMPASSION
The current 14th Dalai Lama, Tenzin Gyatso, along with business thinker and psychologist
Daniel Goleman, explores the science and power of compassion and its role in addressing
the world’s most intractable problems in Goleman’s recently published book, A Force for
Good.
COMPASSIONVS.EMPATHY INTHEWORKPLACE?
There’s an important difference between the two. In another blog post of ours about
empathy and its role in emotional intelligence, we describe Goleman’s definition of the
three kinds of empathy that are important to a leader’s emotional intelligence:
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3. LEADING WITH COMPASSION
1. Cognitive empathy – the ability to understand another person’s point of view
2. Emotional empathy – the ability to feel what someone else feels
3. Empathetic concern – the ability to sense what another person needs from you
As Goleman goes on to explain to HBR’s Andrea Ovans in a recent interview about his
book,compassion makes the difference between understanding and caring:
Compassion takes empathy further. When you feel compassion, you feel distress when you
witness someone else in distress – and because of that you want to help the other person.
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