The document discusses the importance of leadership that combines internal understanding with external perspectives to foster creativity and innovation. It emphasizes collaboration and social capital in enhancing organizational participation and trust, while also highlighting the need for effective mentoring and knowledge management through technology. Additionally, it raises questions about service delivery and client engagement strategies.

1. Leader ship For The Future Internal Understanding . External Perspective.

2. “ Creativity and innovation always builds on the past.” ~ Lawrence Lessig

3. Excellence Endures

4. Extend Our Reach

5. Through Social Capital

6. “… creates collaboration , commitment, information sharing and trust while enhancing genuine participation in the organization…” ~ Sharon Timberlake

7. Collaboration

8. Expertise Endures With Mentoring

9. Through Technology

10. Knowl edge Management

11. Integrated Online ILP

12. Who Are We Serving?

13. How Do They Use Our Services?

14. Who Are We Not Serving?

16. Know Who We Are Serving With Kiosks

17. Engage Clients In Ways They Prefer.

18. Plan For Success

19. Internal Understanding . External Perspective.