Leadership and Change Management. Court Administration and Judicial Reform. The Role of the Court Administrator

1. 6th International IACA Conference
"Court Excellence in a Changing World“
Dubai, December 9-10, 2013
Leadership and Change Management:
The Roles and Challenges in Change and
Transformation Management in Courts
Dr. Luis María Palma
Dean, The School of the Graduate Studies,
University of Belgrano, Argentina

2. TOPICS
Globalization, Society and Justice
A Changing World
The Modernization Process
A New Paradigm
Strategy
Perspectives

3. GLOBALIZATION, SOCIETY AND JUSTICE
 Technology, Space and Time
 Developments in Knowledge, Science and ICT
 Nation State Matrix and Judicial Systems
 Judicial Systems and Regulatory Rigidities
 Mismatches between supply of services and social demand
 Desynchronization

4. A CHANGING WORLD
The Traditional Paradigm and Its Problems
 Pyramidal Structure
 Bureaucratic and Slow Procedures
 Outdated Working Methods
 Scarce Processing and Use of Information
 Concentration of Jurisdictional and Administrative Activity
 Confusion between Judicial Independence and Management
Root Causes
 Theoretical and Abstract Undergraduate Education
 The Role of the Judge in a Classic View
 Legal Language

5. A CHANGING WORLD
Rule of Law and Judicial Modernization
 Changes in the regulatory framework
 Management Systems
 Increased information accessible to the
public
 New Organs
 Judicial Councils, Public Defender, Public Prosecutor,
the Ombudsman, Anti-Corruption Office
 Alternative Dispute Resolution, Legal
Assistance, Small Claims Courts
 Increasing amount and complexity of the
caseload and the number of users

6. THE MODERNIZATION PROCESS
Institutional Actors
 Public Authorities / Public Powers
 Professional Associations
 NGO
 Educational Institutions
 Civic Dialogue Forums
Individual Actors
 Judges, Prosecutors, Public Defenders
 Officers
 Clerks
 Auxiliary Staffers
 Attorneys
 Individuals

7. THE MODERNIZATION PROCESS
TODAY
 Dissemination
 Dialogue and Consensus Building
 Cooperation
 Operation Manuals Designing
 Designing and implementation of Pilot Experiences
 Continuous Training of Actors
 Training of Trainers
 Adjustment and Multiplication of Best Practices
 Improvements based on Existing Court Models
 Gradual Designing of New Court Models

8. A NEW PARADIGM
Justice as a System

9. JUSTICE AS A SYSTEM
 Access to Justice: Diversity of pathways
 Training: Continuing education
 Management: Organization of the work, case
management, leadership, teamwork and use of ICT
 Administration: General operation of the system,
judiciary, optimal use of resources, governance and
strategic planning
 Infrastructure: Physical environment, material and
technological inputs
 Regulations: Rules of organization and operation
 Consensus Building: Awareness raising, dissemination
and dialogue
 Cooperation: Constant interaction

10. JUSTICE AS A SYSTEM
And
The Judge in the Traditional Model
 Access to Justice: Diversity of pathways
 Training: Continuing education
 Management
Organization
of
the
work,
case
management, leadership, teamwork and use of ICT
 Administration: General operation of the system,
judiciary, optimal use of resources, governance and
strategic planning
 Infrastructure: Physical environment, material and
technological inputs
 Regulations: Rules of organization and operation
 Consensus Building: Awareness raising, dissemination
and dialogue
 Cooperation: Constant interaction

11. JUSTICE AS A SYSTEM
AND
The Court Administrator
Cooperation in Non Jurisdictional Activity
 Access to Justice: Diversity of pathways
 Training: Continuing education
 Management
Organization
of
the
work,
case
management, leadership, teamwork and use of ICT
 Administration: General operation of the system,
judiciary, optimal use of resources, governance and
strategic planning
 Infrastructure: Physical environment, material and
technological inputs
 Regulations: Rules of organization and operation
 Consensus Building: Awareness raising, dissemination
and dialogue
 Cooperation: Constant interaction

12. STRATEGY:
Decision Making
Implementation through
Dialogue and Participation

13. Leadership
Position and Election
Evolution:
Dependence
Independence
Interdependence

14. THE CULTURAL CHANGE
Leadership
Dialogue with Actors
Macro and Micro Levels
Dissemination: Benefits
Three Moments: To realize - To want - To find a way
Gradual Evolution
Participation
Intelligence, Will, Patience, and… Results

15. A KEY CONDITION
Active Participation of
Judges, Officers, Clerks, Auxiliary
Staffers, Attorneys
and General Public
The most effective way to replicate best
practices and turn into a reality the
continuous improvement throughout the
Judicial System

16. THE MODERNIZATION PROCESS
Techniques… Change
Principles… don’t Change
Strengthening Justice

17. PERSPECTIVES
Vision and Mission
International Organizations
Cooperation Networks
Endless Change Process

18. Thank you!
luismariapalma@yahoo.com.ar