The document discusses web usability criteria and functions of a content management system (CMS) and how they relate in a library context. It defines key web usability components like learnability, efficiency and satisfaction. It also describes CMS functions like utilizing style sheets for conformity, access control for information governance, and previewing content for quality. Finally, it notes how a CMS can facilitate web 2.0 features to enhance user interaction and personalization, and how selecting a CMS should meet an organization's strategic goals and requirements.

1. David ,Cummings n6373623
Kendy Ching, Lau n7606133
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2. 1. Web usability: 2. CMS: 3. Relate CMS to
web usability web usability in a
criteria functions of CMS library context

3. What is web
usability?
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4.  “The extent to which a product can be used
by specified users to achieve specified goals
with effectiveness (Task completion by
users), efficiency (Task in time) and satisfaction
(responded by user in term of experience) in a
specified context of use”.
ISO 9241-11 (1998, para. 16)

5.  Nielsen defines usability
 Learnability
 Efficiency
 Memorability
 low error rate
 satisfaction
(as cited in Jeng, 2009, p. 279).

6.  A usability model for academic digital libraries
-four operational usability criteria
effectiveness
efficiency
satisfaction
 learnability
Jeng (as cited in Soohyung &
Jee Yeon, 2011, p. 525)

7. Web Usability Description
Component
Learnability The time it takes for a user
to be sufficiently able to
use a website given little to
no previous experience
beforehand.
Efficiency Is the average time it takes
for a user to complete a
simple task and the amount
of errors performed during
that task.
Effectiveness Examines how efficient a
user is in navigating and
using a website
Satisfaction Is the users perception and
attitude towards the site

8. Web Usability Description
Component
Memorability Is how well a user who has
previously visited the
website is able to navigate
and use it effectively
without having to relearn
new elements
Interactiveness How engaging and
responsive the website is
to user input
Information Content The quality, amount and
variety of information a
website presents its user.
Download Speed The time it takes for the
content of a website to
upload to the user end.
Visually appealing The website is visually
attractive to the users yet
easy to understand
(Guenther, 2003; ISO 9241-11,1998 ; Jeng, 2009).

9.  Users information needs and computing
environment affect web usability criteria
 A student with specific information needs
Information content of the website slower download
speeds.
 Personal context
People more familiar with similar websites will be able to use like
websites more easily than people who don’t.
(Black, 2011)

10. (Polgar, 2010, p.1)
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11. 1. Enterprise CMS is a tool and technology to
capture, manage, store, preserve, and deliver content and
documents related to an organization business processes.
2. Web CMS: is a web application which facilitates creation, content
control, editing, and many essential maintenance functions. Most
systems use database to store the metadata and pointers to the
actual content.
3. Mobile CMS: is capable of storing and delivering content and
services to mobile devices
(Polgar, 2010)

12.  A CMS provides a programming platform
from which a website creator to create and
manage a website in a far more efficient and
easy manner.

13.  CMS programming platform utilizes style sheet to make a base
template
 This base template design is used throughout many different
websites ensuring that when you create your website the first edition
is intuitive and user friendly. This will improve the overall efficiency
and effectiveness when compared to a website created by standard
programming for the first time.

14. “ Many libraries also want to customize their website’s look
and feel to emphasize consistency and branding...(and) A
CMS assists conformity by providing a centrally managed
system for displaying the content.” Michael (2006, p.
5)

15.  Users with limited HTML skills can customize
and improve a website.
greater customization and the inclusion of
features.
visually appealing
effective and efficient

16.  CMS can create, monitor, control
(update, delete) and organise a websites
content without the need for real-time input.

17.  Some library use Wordpress as CMS system to
manage the library website content
◦ keep the content current and fresh through adding
a frequently updated news page.
◦ News updates and posts are automatically displayed
on the main page site or another specified page.
(Jones & Farrington, 2011)

18.  Access control to protect information content
 An account based system with each account
given a specific rank.

19. The rank determines the right and privileges the
account user has when altering the website
promote information governance
Administrator
Content
Editor
Content
Creator

20.  content is previewed before publishing
(Black, 2011)
 quality information content
 maintain the structure of the site
memorability of the website

21. What is Web 2.0?

22.  Web 2.0 as an emerging pattern of new uses
of the web and approaches to web
development .
O'Reilly (2007)
“ To transform the Web into a space that allows
anyone to create and share information
online-a space for
collaboration, conversation, and interaction; a
space that is highly dynamic, flexible, and
adaptable.”
Coombs (2007, p. 16)

23.  CMS can act as a bridge between this idea
and the coding restraints allowing a library
with minimal coding knowledge to imply a
fully functional Web 2.0 website.

24.  Blog is a kind of Web 2.0 tool most often adopted
by public libraries for its new, exciting and easy-
to-use function to communicate with users
through enabling comments at the blog posts.
Godwin & Parker (2008)
 Drupal (an open source CMS) , as a tool to
enhance Web 2.0 in libraries
Add wiki functionality, forums and blogs into Drupal
site, Drupal can help to integrate and manage them all
together.
Farkas (2008)

25.  CMS Web 2.0 Personalized account
 CMS Web 2.0 Users’ interaction

26. Functions of CMS Criteria of web usability
CMS utilizes style sheet Conformity of the site,
effectiveness and efficiency
CMS enhances staff with limited Customize the site
HTML skills Visually appealing
CMS provides access control and Quality information content
promotes information governance
Content is previewed before publishing
CMS maintains structure of the site Memorability of the site users
CMS facilitates Web 2.0 Personalized functions for users
Interactions with users

27. “ The challenge of implementing a CMS may
not be a fully technical one, the selection
must be tied to the goals and strategy of the
library and parent organization and meet
specific local requirements for functionality.”
Black (2001, p.185)