Faisal Yahya is an experienced IT professional with over 13 years of experience in areas such as e-commerce, project management, customer consulting, and software development. He has a proven track record of successfully developing and implementing various web applications in Indonesia. Currently he works as a Senior Project and Security Manager at Insurance Broking Service in Jakarta.

1. Cellular: +62-818-124012 Faisal Yahya
Email: faisal.yahya@gmail.com Vila Nusa Indah Blok S10/2 RT 03/22 Bojong Kulur
Web: http://www.linkedin.com/in/faisaly Gunungputri Bogor 16969 - Indonesia
PROFILE
Forward-thinking IT professional with more than 13 years of experience, including e-
commerce and project management, as well as working directly with customers in a
consulting capacity throughout the full software life cycle. Customer-focused IT
professional, expert in leading and contributing to projects designed to enhance system
functionality and end-user productivity. Acknowledged for capacity to tackle challenging
issues, analyze viable alternatives, and provide innovative solutions that reside well
within clients’ financial and time frameworks. Persistence, personal integrity, and
channeled energies are major strengths consistently cited by managers and clients
alike—universally praising team spirit, independent work habits, and the determination to conquer technical
challenges. Build and foster strategic business relationships with C-level executives, maintaining customer
satisfaction at all levels. Polished professional presentation skills and fluent in English. A resourceful, life-long
learner, embracing knowledge as a tool for improved problem-solving effectiveness.
REPUTATION
Consistently recognized by senior management, staff, clients, colleagues, and customers for leadership and
overall accountability, assuming responsibility for and completing special projects on time with innovative
problem solving, personal initiative, focused, detail-oriented management and work styles.
AREA OF EXPERTISE
Budget & Resource Planning. Business Analysis. Business/Project Strategy & Direction. Client Needs Assessment.
Critical Problem-Solving. Customer Relationship Management. Data Mining. EDI & System Integrations. End-
User Training. Facilitator of Training. Interface Design. IT Consultancy. Operations Management. Policy
Design/Development. Process Improvements. Project Management. Quality & Performance Management.
Recruiting & Hiring. Risk Management. Security Design and Analysis. Software Deployment. Solutions
Development. Team Leadership & Direction. Technical Specifications. Technology Needs Assessment &
Solutions. Web Application Development. Web Content Management.
TECHNOLOGY INVENTORY
• Administration Skills - Installation, configuration, troubleshooting, support, and maintenance of PC
hardware and peripherals including desktop computers, printers, scanners, modems, and networked
printers.
• Hardware Skills - All PC variants, Printers, cable standards and implementation, (CAT5, CAT6, Fiber)
Printers, EMC.
• Network Administration Skills - Design, implementation, and maintenance of Microsoft Windows
network systems for the specific needs of the enterprise environment. Maintaining and establishing user
accounts, network security, troubleshooting printer problems, back-up devices, and installing and
maintaining servers.
• Networking Skills - CISCO Switches and Routers Networks, Very High TCP / IP proficiency, Windows
workgroups and DOMAINS, Ethernet, TCP / IP, NIS, NIS+, W2K directory service, LDAP.
• Security Implementation Skills - Checkpoint Firewall (version 6.2, 6.5, and 7.0), VPN-1 securemote
implementation.
• Software Implementation Skills – IIS (version 4, 5, and 6), MDaemon email server, Adobe Photoshop,
Macromedia Dreamweaver, ColdFusion (version 6, 7, and 8), MS Project, Microsoft Visio.

2. Cellular: +62-818-124012 Faisal Yahya
Email: faisal.yahya@gmail.com Vila Nusa Indah Blok S10/2 RT 03/22 Bojong Kulur
Web: http://www.linkedin.com/in/faisaly Gunungputri Bogor 16969 - Indonesia
SELECTED ACHIEVEMENTS
• Developed and implemented the first Marine Cargo Insurance web application in Indonesia (on year
2002) that recently managed more than 15,000 certificates of insurances covered million dollar risk
value per annual.
• Consistently keeping the web applications availability more than 99% for the last 4 years.
• Cut more than 30% client cost on fleet expenses due to successfully implementation of web based fleet
management system that used GPS technology to help track fleet expense, trip, and service schedule.
• Developed and implemented Ship Management web application that ease ship owners to manage their
ship and related activities, thus can give up to 40% efficiency as compared with traditional way.
• Developed and implemented Credit Insurance web application that cover risk with credit value more
than USD 165 million per annual.
• Followed by successfully implementation for 5 insurance web applications, transformed company’s
vision to become a player in the e-commerce web solution in insurance business.
• Revamped the company portfolio web site to use Content Management concept. Provide capability for
Marketing department to update business related information directly to company web site.
Implemented search engine friendly capability which increased Web site visits by 73%.
• Established and administered VPN connection between Jakarta to Singapore that constantly giving
more than 94.3% availability.
EDUCATION ATTAINMENT
Master Degree
2006 - 2007 : Bina Nusantara University
Major in Information System
GPA 3.74 (4.0 scale)
Bachelor Degree
1994 - 1998 : Bina Nusantara University
Major in Information Management
GPA 3.14 (4.0 scale)
CERTIFICATIONS
• IT Project+ – Project Manager Certification specialized in IT from CompTIA
• CISSP – Certified Information System Security Professional
PROFESSIONAL EXPERIENCE
Part Time Lecturer for Post Graduate (MM) class 2009 - present
ABFI Institute Perbanas Jakarta, Indonesia
• Taught “Business Information System (BIS)” subject. Wrote educational syllabus to matched current
business needs. Prepared study material and recent situational cases to be used for class presentation.
Received positive student evaluations based on the design of the courses and the methods of delivery.
Senior Project and Security Manager 2008 - present
Insurance Broking Service, PT. Jakarta, Indonesia
• Managed the development of B2B product for insurance companies producing a coherent product
strategy including defining product, documented requirements, produced marketing materials, and
coordinated sales efforts.

3. Cellular: +62-818-124012 Faisal Yahya
Email: faisal.yahya@gmail.com Vila Nusa Indah Blok S10/2 RT 03/22 Bojong Kulur
Web: http://www.linkedin.com/in/faisaly Gunungputri Bogor 16969 - Indonesia
• Wrote requirements for e-commerce module addressing existing EDI requirements and anticipated B2B
integration needs.
• Consult with and advice senior management of current and future security and risk implications.
• Facilitated all aspects of security environment for both Jakarta and Singapore sites, including installing,
maintaining, repairing and upgrading Firewall, and related backbone equipment, training users in use of
applications and troubleshooting techniques, providing user support, purchasing equipment and
licenses, and monitoring inventory. Also promote internal security awareness at all organizational levels.
Project Manager 2002 - 2007
Insurance Broking Service, PT. Jakarta, Indonesia
• Analyzed customer/business requirements, specifications, and developed matching functional systems
and applications.
• Developed full life-cycle Web site applications from designing database schema to implementing front-
and back-end components, using ColdFusion. Sites provide on-line reports, records, and real time
transaction statuses.
• Oversaw the actions of a 4-person team encompassing web design, technical support, and software
development. Supported corporate-wide projects in the selection, delivery and management of new
technology.
• Acted as the direct liaison between customers and team members to coordinate the transfer of
information and documentation and provide periodic updates on project status to the board.
• Kept project plans on track, monitoring all software development phases in Microsoft Project.
Web Programmer 1999 - 2002
Insurance Broking Service, PT. Jakarta, Indonesia
• Performed all essential operations and engineering team support functions including hardware or
software configuration, testing, network or PC configuration, networking, troubleshooting, database
administration or maintenance, and data analysis, research, and development.
• Developed company intranet and portfolio web sites and administered the database using Oracle
Servers. Coded HTML and drafted design documentation to aid future code usage and modification.
• Optimized graphic elements to minimize download time.
• Increased local site access connectivity from 10 megabytes per second to 100 megabytes per second.
Network Administrator 1999 - 1999
Joint Operation Media Center Jakarta, Indonesia
• Configured and maintained Windows server for supporting election process. Performed LAN
Administration, technical network support, troubleshooting computing systems, regular backup,
maintenance, and archival of data.
• Assigned user accounts and granted permissions to shared resources. Assured management level of
data protection by demonstrating permission settings.
• Developed and implemented desktop computing and networking standards to simplify network
environment and troubleshooting.
• Conducted security analysis to identify and address weaknesses.
• Monitored available disk space to ensure sufficient space for regular operations.
System and Network Administrator 1996 - 1999
Advanced Laboratory of Bina Nusantara University Jakarta, Indonesia
Performed LAN administration, technical network support, and troubleshooting computing systems as a
member of Network Administrator Team.