The document discusses how the Texas Higher Education Coordinating Board Loan Program Operations division began automating their complex loan processing projects using Laserfiche Workflow. They started by setting goals to streamline processes, improve times, and track steps. They identified areas for Workflow like payment processing. They created process maps and tested Workflows without being afraid. Workflows reduced staff needs by 17%, temp services by 75%, and downtimes by 98%, while also reducing backlogs, processing times, and daily import times. Future projects include automating litigation documents and loan applications using Quick Fields and Workflow.