This paper analyzes the characteristics of broadband services offered in Latin America and the Caribbean. The analysis is based on a survey conducted in 24 countries of the region, to the leading operators of mobile and fixed broadband in each market, and was then compared to OECD countries. Data refers to Q2 2011, and comparisons are made against the same survey in Q2 2010.

1. Broadband tariffs in Latin America and the Caribbean:
Benchmarking and trends
Hernan Galperin, University of San Andrés (Argentina).
Supply characteristics are a key indicator of the broadband Internet access market performance. The
price, quality, existing contracting options and other characteristics of the supply are also an important
determiner of service adoption levels in homes and businesses1. This paper analyzes the characteristics
of broadband services offered in Latin America and the Caribbean. The analysis is based on a survey
conducted in 24 countries of the region, to the leading operators of mobile and fixed broadband in
each market, and was then compared to OECD countries. Data refers to Q2 2011, and comparisons are
made against the same survey in Q2 2010.2
Despite the increasing segmentation of the supply and access speed improvement, poor quality and
high prices of fixed broadband are still common in Latin America and the Caribbean.
The increasing segmentation of fixed broadband supply in the region is a positive sign of the gradual
market development and the operators’ interest to expand the universe of clients served. This is
reflected in the increased supply of entry-level plans, which offer a basic service (between 256kbps and
512kbps of download speed with data download volume limits) at relatively affordable prices. In
several countries these plans are part of government initiatives to expand broadband access, either
through state operators (as in the cases of Venezuela, Costa Rica and Uruguay) or agreements with the
private sector (as in the case of Brazil). On the other extreme, we find a growing range of plans with
very high access speeds (> 30Mbps download speed) aimed towards the residential and SMEs market
in countries with more mature markets such as Argentina, Brazil and Chile, as well as the Caribbean
(particularly Jamaica and Trinidad & Tobago).
Nevertheless, as shown in Figure 1, the quality of the offered fixed broadband varies significantly in the
region. Less than half (11 out of 24) of the countries surveyed offer speeds above 10Mbps, and no one
offers FTTH. The setback is particularly significant in many countries where the average broadband
offer does not exceed 2Mbps. It is also worth mentioning that, on average, supply quality (measured by
offered download speeds) is four times higher in OECD countries. Still, the trend is positive and the
average supply quality increased by 65% in the region compared to 2010, which, as shown below,
entails a significant cut in service costs per Mbps.
1
See Galperin and Ruzzier (2010).The broadband tariffs: benchmarking and analysis. In Jordan, V., Galperin, H., & Peres,
W. (Eds.). Accelerating the digital revolution: Broadband for Latin America and the Caribbean. Santiago de Chile: ECLAC.
2
The survey was conducted according to OECD guidelines (see www.oecd.org/sti/ict/broadband).
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2. Figure 1. Quality average of offered fixed broadband (in kbps download speed), Q2 2011
The tariffs of fixed broadband services in the region should be evaluated in relation to the restrictions
on the quality of the service. On average, tariffs for fixed broadband in the region are three times
higher than those found in OECD countries, although, as shown in Figure 2, there are significant
variations between different markets. On the other hand, the introduction of low-cost access plans has
reduced the price gap with OECD countries in the entry-level supply segment. In this segment, the
average tariffs in the region exceed those of OECD by 80%, which represents a significant improvement
compared to the 2010 survey (on average, there is a 16% year-on-year reduction in the cost of entry-
level plans in the region). Furthermore, countries like Venezuela, Uruguay and Brazil stand out given
that they offer basic access plans with tariffs that are similar or below the level of most developed
countries.3
The introduction of low-cost access plans has reduced the price gap with the OECD in the entry-level
supply segment.
Another trend that has reduced market entry barriers is the increasing availability of bundled services.
They are offered in over half of the countries surveyed (15 out of 24) and provide broadband, phone
(generally unlimited local calls) and cable TV services. In less than half the countries (11 out of 24) triple
play bundles are available, although in some cases, these bundles include TV services provided by
agreements with satellite TV operators. Service bundles can expand the market by reducing additional
costs for users who already pay for other services. Nevertheless, as noted by the OECD (2011), it is
necessary to monitor these practices as to ensure an ideal combination of stand-alone services and
bundle offers.4
3
Of course, even in these countries the relative cost is still higher due to lower income levels in the region. In this
regard see Galperin and Ruzzier (2010).
4
OECD (2011).Broadband bundling: Trends and Implications. OECD Digital Economy Papers No. 175. OECD Publishing.
2

3. Figure 2. Fixed broadband plans (least expensive plan and average plans offered) in US$ PPP, Q2
2011
Comparisons based only on tariffs do not take into account quality restrictions of broadband services in
the region. To introduce them, the unit of comparison must be the cost of the access service per Mbps
download speed, an indicator that considers both price and quality of the service promised. The results
are shown in Figure 3. Given that the tariffs are non-linear; this indicator favors the more mature
markets where there are higher speed offers (and therefore lower cost per Mbps). Hence we find that
the average cost of Mbps download speed for a household in the region is 20 times that of a home in
OECD countries. But again, there is significant price dispersion among countries in the region: analyzing
the extreme values, the average Mbps cost for a household in Chile is 25 times cheaper than for a
household in Bolivia (in US$ PPP). It should also be noted that in countries with very high speed offers
(> 100Mbps) such as Brazil and Trinidad & Tobago the Mbps cost is similar to OECD reference values.
The results show a significant dispersion in fixed broadband prices among countries in the region:
analyzing the extreme values, the average Mbps cost for a household in Santiago de Chile is 25 times
cheaper than for a household in La Paz, Bolivia.
Moreover, the trend shows a remarkable improvement regarding 2010 given that, although nominal
tariffs did not present much change, the supply quality improvement has resulted in a 36% reduction in
the average cost of Mbps in the region. The improvement is even greater in the case of entry-level
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4. plans with a 44% year-to-year decrease in the Mbps average cost in this segment. Even though this
trend is positive, broadband price/quality ratio improvement must be accelerated in order to reduce
the gap that separates Latin America and the Caribbean from most developed countries.
Figure 3. Fixed broadband plans (least expensive plan and average plans offered) in US$ PPP Mbps,
Q2 2011
The causes of the persistent price gap between Latin America, the Caribbean and the OECD, as well as
important price dispersions between countries within the region, are manifold and require an
extensive discussion which exceeds the scope of this paper. However, some aspects that arise from this
analysis are worth mentioning. First, a lack of intermodal competition can be seen (i.e. between
different fixed broadband access platforms) in almost one third (7 out of 24) of the countries surveyed.
This deficit in investment for alternative access infrastructures must be offset by rules that enable
competition among service operators on the same platform (in general the one controlled by the
incumbent operator of fixed telephony). However, high prices found in some of the less developed
markets show the limited range of these rules in the region.
In these cases, the only alternative to discipline fixed broadband access prices is mobile broadband
supply. This requires defining up to what extent are fixed and mobile broadband complementary or
substitute products; to be addressed in the next section. It should be noted that in most countries, the
operators who offer both services are the same, which reduces the incentives for direct competition
between the two platforms.
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5. Price dispersion among countries in mobile broadband services is significantly lower than that
observed in fixed broadband plans, indicating higher levels of competition in the mobile segment.
Mobile broadband development is seen as an opportunity to address the competition shortage in fixed
broadband services and also expand existing market boundaries. According to ITU estimates (2011) the
number of mobile broadband connections doubles that of worldwide fixed connections. This requires
analyzing up to what extent are these services substitutes or complementary, and in turn, the
comparison of supply characteristics of both services. This comparison has some limitations. Firstly, the
promised quality of both services is not strictly comparable. Usually, mobile broadband services are
marketed under a single speed promise (in general between 1 and 3 Mbps), which, in many cases, is
reduced once exceeded a threshold level of data download. At the same time, the supply of mobile
broadband plans has greater segmentation in terms of contract options (prepaid or postpaid), length of
service (can be purchased from one hour to a monthly contract), data download and other demand
segmentation variables.
This paper is limited to examining mobile broadband services as a substitute for fixed broadband. In
other words, the analysis is limited to examining the extent to which mobile broadband puts pressure
on supply prices for residential fixed broadband. Therefore the analysis only compares mobile and fixed
broadband plans which -in terms of type of contract and service quality- are close substitutes. The
comparison focuses on (monthly) subscription tariffs of mobile broadband services of at least 1GB of
data download volume (regardless of the access device), vis-a-vis the tariffs of fixed broadband services
with similar quality (between 1 and 3 Mbps download speed).5
Figure 4 presents the results of this analysis.6 Price dispersion in mobile broadband services is
significantly lower than that observed in fixed broadband plans: the gap between countries with the
highest and lowest average cost (Bolivia and Uruguay respectively) is reduced 14 times in the case of
fixed services and 5 times in the case of mobile broadband, while the standard deviation is three times
less in the case of mobile broadband. The greatest tariff equality reflects greater competition levels in
the mobile segment, where -with the exception of Costa Rica- there are two or more operators
competing in each market.
5
Although data download restrictions make some of the mobile broadband services not strictly identical to those of
fixed broadband, the ITU criterion was used to establish a 1 GB minimum level of monthly use for the compared plans.
See ITU (2011), Measuring the information society. Geneva: ITU.
6
It is noteworthy that Belize and Suriname were excluded from this analysis due to lack of information on mobile
broadband offers in these countries.
5

6. Figure 4. Fixed broadband vs. mobile broadband monthly cost (average plans of up to 3Mbps and
1GB download) in US$ PPP, Q2 2011
The results reveal that, on average, mobile broadband services are 25% cheaper than equivalent fixed
broadband services. However it is worth noting that the difference is largely explained by the worst
performing fixed access markets; while in some of the more mature markets such as Uruguay and Chile
the tariff difference between the two platforms is significantly reduced. Taking only the cheapest plans
from each market into consideration, the difference in favor of mobile services is extended to 32%.
Again, in countries with less developed fixed services -like in most Central American markets- the
differences are greater than in more mature markets.
The results reveal that, on average, mobile broadband services are 25% cheaper than equivalent
fixed broadband services. Taking only the cheapest plans from each market into consideration, the
difference in favor of mobile services is extended to 32%.
In short, there is no doubt that mobile broadband development favors access market expansion by
providing an offer of higher segmentation level in terms of type of contract, length of service and
download limits, as well as competitive prices regarding equivalent fixed access services. The results
show that mobile broadband supply is complementary to fixed broadband in terms of services focused
on mobility and prepaid access, and also a substitute due to the pressure it puts on prices in the entry-
level segment plans.
Lastly, it is important to point out the increasing segmentation by type of service (chat, mail, social
networks and navigation) in the marketing of mobile broadband services. Although these commercial
innovations allow the operator to segment the demand and improve traffic management -which in turn
reduces deployment and network operation costs-, they also introduce potential competition problems
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7. in the value-added services market, and must be monitored to ensure the markets competitive
functioning.
This paper was carried out with the help of funds allocated to the IEP by the International Development Research Center and the Canadian
International Development Agency, Ottawa, Canada.
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