Morgan Lane Crampton is a Project Management Professional with over 15 years of experience managing projects across various industries including VOIP, infrastructure, IT, and construction. He currently works as a Senior Project Manager at Total Technologies in Houston, Texas where he oversees 25-30 active projects at a time. Prior to his current role, he worked as a Senior Project Manager for WalkerComm in Pearland, Texas and has extensive experience managing complex VOIP implementation projects for large clients such as JPMorgan Chase Bank, Harris County, and Waste Management.

1. Morgan Lane Crampton PMP
25215 Thrushwood Ln
Spring, TX. 77373
832-768-1535 Cell
lanecrampton@att.net
Project Management
I currentlyholdmyProjectManagementProfessionalCert.(PMP) with15+ years’experience managingamultitudeof
projects fromVOIP,Infrastructure,IT,andconstruction. Pastandcurrent projectsrangingfroma few thousandtowell
overa milliondollarbudgets. Iama results-orientedprojectmanagerofferingfocused leadership;consistentlyachieve
performance goalsthroughenthusiasm,tenacityandinitiative,whichcomplement my knowledge andskill sets. Noted
for outstandingcommunicationsskills,bothwith stake holders,staff andvendors;resolve problemsquicklyand
equitablytoensure satisfiedcustomersandemployees inatimelyandcosteffective manner.
I am seekinganopportunityasaProjectManager. I have the skillstomanage the customerexpectationsforrisk,
timelines,budgetsanddetailedtask andrisk identification.Iama self-starterwithapositiveattitude,creative,reliable,
communicate well (verbal &written) andhave the abilitytohandle amultitude of projectsand responsibilities/task
withinprojectswithminimoversite.
Career Highlights
Total Technologies- Houston
Sr. ProjectManager / Technical ServicesManager
1/6/14 – Current
 Manage all phasesof projectmanagementfromcustomerquote,kickoff,budgeplanning, writingscopesof
work,planning,procedures,training,schedules,venders, testing,eq.configuration,miscellaneouswork,clean
up,problemresolution,securityaccess,notification,1st
Day of service support,updates,andmeeting
management.
 Manage all phasesof projectlife cycle aftersales.
 Currentlyworkwith VOIP Avaya,Shoretel ,Cisco,Ruckus, Meru,Adtran, Saddleback cloudhostedsystems,
Intermediacloudhostedsystems,andAxis systems
 Manage Infrastructure installs.(Quote,design,install andmaintain)
 Manage Cloudservicesandprojects
 Manage SIPinstalls
 Manage projectManagementteams(6certifiedPM’s)
 Manage and install Wirelesssystems (Quote,design,installandmaintain)
 Manage and install SecurityVideosystems,wirelessandcabled (Quote,design,install andmaintain)
 Manage service’scall center(TAC) (6Call centertechs 24/7)
 Manage fieldservicestechteams (12fieldservice techs+vendor’s)
 Manage all Vendors/sub-contractors
 Consistentlymanage between25-30 active projects
Highlights
 Managed complete VOIPphonesystemreplacementfromNECto Shoretel FriendswoodISD856 seat school
district
 Managed complete VOIPphonesystemreplacementfromCiscotoShoretel HuffmanISD450 seatschool district
 Managed fromgroundup 5 HarrisCountyHead Start Schoolsandin midprojectwith2 more at this time
averaging20-30 seatsperschool

2.  Have installed230 SIPsinthe past2 monthsand currentlyhave 2 projectsmid-streammanaginganother161
installs
WalkerComm– Pearland TX
Sr. ProjectManager
8/2/2009 to 1/3/14
 Manage all phasesof VOIP projectmanagementfromcustomerkickoff, budgeplanning, writingscopesof work,
planning,procedures,training,schedules,venders,testing,eq.configuration,miscellaneouswork,cleanup,
problemresolution,securityaccess,notification, 1st
Dayof service support,updates,andmeetingmanagement.
 Manage all phasesof projectlife cycle aftersales.
 CurrentlyworkwithAvaya,ShoretelandCiscosystems
Highlights
 Consistentlyalwayscarrybetween15 – 26 active projects
 Currentmajoraccounts managednationwide:
 JPMorgan Chase Bank
 Harris County
 Waste management
 IBM
Highlights:
1. Newbuildfromgroundup3000 phone system, decoming2000 phone & decomingbuilding,
expandinganotherbuildingforadditional 2000 seatsfor Chase inNewarkDE.
2. Upgradingentire phone systemforUniv.of TXMedical School 4000+ sets
3. Builtandmanagedfrom groundup2 - 2000+ seat call centersinDallasfor Chase Bank
4. Manage Chase MAC’s and projects throughoutTX,NY, NV, FL, AL,CL, DE, MA
5. Managed rebuildingorbrandnew facilitiesforall HarrisCountyofficesandcourthouses
6. Manage Updatingof systemsat Waste Managementplantsacrossthe nation
WestMarine – Spring TX.
Assistantmanager
Dec. 2008 to 8/2010
 Responsible forall aspectsforthe dayto day business:Inventory,shipping &receiving,dailybankdeposits,
employeeschedulingandcustomerservice issues.
 AchievedaTech15 rating infirst90 days the highesttechrating.Outof 4367 employees worldwideonly433
have achievedthisrating.
MotorSport Unlimited– SpringTX.
Small BusinessOwner
Dec 2005 to Dec 2009
 Responsible forall aspectsof owningandoperatingasmall business
 Administeredandmaintainedall federal,state,county,city,andDMV legal requirementsforlicensing and
operation
 Managed all dayto day financials,inventory,sells,repairsandpersonal
JPMorgan Chase Bank – Houston TX.
June 1988 to Mar. 2005
SW Branch/Back Office ImplementationManagerAVP
1999 to 2005
 Provide managementsupportforall branchand back office operationinthe Chase Retail Bank.Managedall
projectsandprojectmanagersfor small andlarge projectsrelatedtothe retail businessneedsandtechnicality

3. requirements.Workedwithbusinessunitstocreate budgets,SOW’s,timelinesandtasktoachieve their
businessgoals.
 Createdandmaintainedcustomizedinventoryandsite database
 Managed Retail warehouse
Highlights:
 SNA to SDLC CommunicationProtocol Conversion:Convertedall Chase ATM,Branches,Backofficessite andCall
CentersacrossTX, and FL. FromSNA to SDLC. Configuration,reroutingandtestingof all Tandemconnection
fromTX. TandemsystemstoNY, Software,Modem, andCircuitinstallation.Projectconsistedof installing,
configurationandtesting,606 ATM’s,606 ATMmodems, and606 new ATMcircuits.
 Chase TandemSystemConversion:ConvertedandtransferredChase TandemsystemfromTX.Datacenterto NY
data center.
 Upgrade DesktopsAcrossTX& FL: Swapfrom IBMto Dell desktop PCsconfigure andtest.3024 unitsreplaced
 DieboldSecurityConversion:Convertedall ATM’s, Branches,&boardmembers’ homesfrom5differentalarm
companiestoDieboldsystems
ATM Project Manager – AVP
1997 – 1999
 Manage all life cycle phase of aprojectfrom pre planning,procedures,training,schedules,venders,testing,
configuration,miscellaneous,cleanup,invoice,problemresolution,security,access,branchnotification,
customerupdates,andmange projectmeetings.
 Manage all areasof Chase Retail ATMMAC’s,new,andtelecommunicationnetwork
Highlights:
 Name and Image Change fromTexasCommerce Bankto JPMorganChase: Projectconsistedof replacingandre-
brandingall remote Kiosk,inbranchandin store ATM’s.Involvedre-paintingorreplacingbuilding,face panels,
signage,anddocumentation.ATMcustomKioskImage repaint -127 units,ATMHeritage Kioskrefurbished –74
units,ATMKioskreplacementwithne Kiosk –53, ATM custompaintedKioskinstalled –4, Throughthe wall ATM
surroundsinstalled –77, Newbackdropenclosuresinstalled –31, backdropenclosure signsreplaced –128,
custombackdropsand surroundsbuiltandinstalled –9, customstore sitesbuilt – 4, Chandlercanopiesremoved
– 15, Chandlercanopies recovered –9, Chandlercanopiesrepainted -5,Blockhousesremoved -5,Padsites
rebuilt–53, Model 50XX ATM’s replaced –61.
 DieboldSecurityConversion: Convertedall Chase ATM’s,Branches,Backoffice sites,Call centers,andBoard
membershomesfrom7 differentsecurityvendersandsystemstoDiebold.303 branches,723 ATM’s, 4 Call
centersand24 boardmembershomes.
 TellerSystemSoftwareandPrinter UpgradesforTX.& FL: Tellerprinterreplacement -1390 units,Tellersystem
software upgrade – 1390 units,andTellersystemvirusremoval –1390 units.
 Systemwide ServerreplacementfromTCBto Chase TX & FL: Staging,configuration,testing,andbringonline
606 newDell servers.
 TokenRingHardware Conversion: Converted324 ATMsitesfromEthernettoTokenring.
 RefurbishATMSafe Doors: refurbishsafe doorstopreventbreakins.606 units
SeniorTelecommunicationEngineer– Officer
1988 to 1997
 Lead Technician:responsibilitiesincludednetworktroubleshooting,Datanetworks,LAN/WAN support,Voice
supportand schedule andmaintainstaff trainingandsupervisednew bankinginstallation.
Brown & Root Inc. Houston TX.
Mar. 1980 to Feb.1988
 QualityControl DepartmentManagerPipe Mill andBrace Pipe shop
 CWI Certification
PrecisionInspection– FreeportTX.
Apr.1976 to 1980
 QualityControl Inspector/NDTtechnician

4.  Level IIcertificationinGamaRay, XRay, Mag Particle,Die Penetrate,andUT
Education:
 PMP Certification PMPNumber:1621461
 ITT Technical Institute:Associate inElectronicEngineering,Graduated1988 witha 3.9 GPA
 BrazosportJr. college:AssociateinStructure Drafting
 100 tonlicense Boatcaptainsince 1993 US Coast Guard
 APDS(AvayaProfessional DesignSpecialist)
 APSS(AvayaProfessional SalesSpecialist)
 SC-110e Shoretel SolutionSelling
 SC-137e Shoretel SuperUser
 SC-320e V14, Shoretel BasicSalesCertification
 SC-321e V14, Shoretel AdvancedSales
 SC-322e V7 SellingandDemonstratingthe ShoreTelMobility
 SC-330e UnderstandingShoretel Sky
 SC-600 Shoretel systemsDesign