Overview of digital transformation at Land Registry, presented by Allison Bradbury and Rhonda Griffiths at the Land Registry Digital Transformation Discovery Day in Leeds on 30 July 2014.

1. Land Registry:
Digital Transformation
Allison Bradbury & Rhonda Griffiths
July 2014

2. Land Registry Introduction
 Government department created in
1862.
 Registers the ownership of land and
property in England and Wales.
 Self-funding through the charging of
fees.
 Led by Chief Land Registrar and Chief
Executive responsible to the
Secretary of State for Business,
Innovation and Skills.
 Working to support economic growth
and data transparency as part of the
Public Data Group.
 Our vision: ‘To be recognised as a
world leader in the digital delivery of
land registration services and in the
management and reuse of land and
property data.’
Number of applications 2013/14
26.3m
Income 2013/14
£381.3m
Proportion of land registered in England and
Wales
84.7%
Population served
55m
Number of titles in the Land register
23.9m
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3. Land Registry Customer Strategy
Customer satisfaction
– 98% average for 2012/13
Speed of service (YTD December 2013)
– 81.6% of registrations completed within 12 days
– 60.3% of registrations completed on the day
received
Quality of service (YTD December 2013)
– 98.4% of registrations meet internal quality
standards
– 0.87% of registrations require correction
Customer teams
– Almost 5,200 customers signed up to customer
team working.
“They know who you are, and if they’ve got
something to ask they ring you up or email you.
They’re just great.”
Land Registry customer
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4. The Strategy
1 Our purpose
To enable the release of economic value in land & property and related data markets
2 Our vision
To be recognised as a world leader in the digital delivery of land registration services
and in the management and re-use of land and property data
3 Our Business Strategy themes
Customer
and
Stakeholder
needs
1 Efficiency
We will unlock
efficiency in the public
sector and land and
property market
2 Data
We will maximise the
re-use of our data for
the benefit of the wider
economy
3 Assurance
We will increase and
extend the assurance
and compliance
provided to the market
Economic
growth
4 Capability
We will grow and maximise the benefit of our organisational capability

5. Digital service delivery
...will drive up electronic lodgement of applications, enable self-service,
re-use of data and bring significant customer benefits
70% of all
applications
are lodged
electronically
90+% of all
applications
will be lodged
electronically

6. Local Land Charges Background
The proposal
Government have confirmed that Land Registry should proceed with the legislative measures to become
the sole registering authority for Local Land Charges in England and Wales, and develop a streamlined
and centralised national LLC search service
The business drivers
• Lack of consistency and standardisation in the provision
of Local Land Charges
– Varying prices for end users
– Service levels ranging from 1 day to 20 days
– Formats varying from authority to authority
The policy drivers
• Government’s Digital Strategy
• BIS Digital Strategy
• The Land Registry’s Digital Strategy
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7. Milestones Completed
Public consultation with end users completed
Public consultation
on LLC
A dedicated team of people have begun working with local
authorities to manage the transition
Local authority
engagement
Market warming day and Intellect conference heldMarket engagement
Announced in Queen’s speech 2014 and progressed through
first and second readings
Legislation
Prototype completed by Land Registry for 7 local authoritiesPrototype
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8. The prototype
• 1 year
• 7 local authorities
– Liverpool
– Sefton
– Denbighshire
– Newark & Sherwood
– Watford
– Havant
– Swindon
• IT build
• Transfer of electronic
records
• Maintenance of register –
updates
• Parallel processing of
searches

9. Prototype findings
Over 2,000
searches
completed
Over 15,000
paper records
digitised
Over 1,000
updates made
to the register

10. Customer research
Ipsos MORI
research
– summer 2013
Qualitative
research
– 30 in depth
interviews
Quantitative
research
– 400 customers
Focus groups
– Customer
– Personal search
market
– Local
authorities
– Local
government
Fully support/partially support – 53% (2013) 58% (2011)
Full proposal support:
Fully support/partially support – 63% (2013) 78% (2011)
Confidence in LR providing service – 77% (2013) 85% (2011)

11. Stakeholders
Government Digital Service (GDS) transformation project
Approval
•DCLG
•No. 10
•Cabinet Office
BIS (Department for Business, Innovation and Skills)
•Local Land Charges prototype identified as one of the top 3 priorities for BIS
•Forms part of the overall BIS digital agenda for government
Policy supported Growth and Strategy Directorate
Support
•Shareholder Executive (ShEx)
•Local Government Association (LGA)
Assistance from Office of Fair Trading (OFT) to consider all issues

12. CON 29
Land Registry is examining the feasibility and
developing the policy of providing CON29:
CON29 is a
separate and
distinct
service
It requires
further
research and
investigation
An
incremental,
phased
approach will
be
considered

13. International Comparison
What is achieved?

14. Expected Timelines
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15. Any questions?